DWP Candidate Pack Job Role Operations Team Leader

DWP Candidate Pack Job Role: Operations Team Leader- Dudley Civil Service Jobs Reference: 1583397 Closing date: Monday 21 May 2018 DWP Candidate Information Pack

Move your mouse pointer over the buttons below and click for more information. Welcome About DWP Vacancy Description Recruitment Process Indicative Timeline Terms, Conditions and Benefits DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. What we do matters. We serve 22 million customers a year; we keep children out of poverty; we help people without jobs to find work so that they can support themselves and their families; we ensure the most vulnerable in society are protected. DWP has an ambitious programme of welfare reform, and the way in which we need to deliver our services is changing from digital shifts to cutting edge behavioural science. Read more DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s Whether you are directly serving our customers, improving our digital services, developing government policy, drawing on the latest behavioural science insight, or transforming the backbone of the department in corporate services, you will be central to delivering our DWP 2020 vision. We aspire to be a truly inclusive employer and welcome applications to help us reflect the citizens we serve – we promote “I can be me in DWP” to help us create a place to work where everyone feels they can be valued and respected while being themselves and everyone has a role to play in creating a more inclusive workplace. It is an incredibly exciting time to work in the Department for Work and Pensions. Thank you for your interest in joining us. Debbie Alder DWP HR Director General DWP Candidate Information Pack

Welcome Background Vacancy Process About DWP The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers a range of working age, pension age, disability and ill health benefits to around 18 million claimants and customers. Responsibilities We are responsible for: • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error Priorities Our priorities are to: • run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment • increase saving for, and security in, later life • create a fair and affordable welfare system which improves the life chances of children • deliver outstanding services to our customers and claimants • Deliver Efficiently: Transform the way we deliver our services to reduce costs and increase efficiency • Read our Single Departmental Plan to find out more about how we are performing against our objectives. DWP Candidate Information Pack The HR Profession works closely with the Chartered Institute of Personnel and Development (CIPD). CIPD supports our function and provides opportunities Timeline T’s & C’s DWP is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. You can read more about DWP’s commitment to Diversity and Inclusion on slide 31.

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Operations Team Leader-Dudley Vacancy reference 1583397 Salary These posts are at Executive Officer level. The salary range is £ 24, 476 – 26, 061 Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Vacancy Description What are we offering? DWP are looking to fill Executive Officer roles in Child Maintenance Directorate. These are key roles and we are looking for people who will help us deliver service improvements and provide an effective child maintenance statutory service for our clients. . We welcome applications from candidates who demonstrate a willingness to learn and who are committed to providing high levels of service and realise our vision of supporting separated families and securing children’s futures. The roles available will be based in Dudley. Successful candidates will be posted to a specific role although final decisions may come down to business need, and the skills and development needs of candidates. Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP

Welcome Background Job Title Operations Team Leader-Dudley Vacancy reference 1583397 Vacancy Process Timeline T’s & C’s Vacancy Description What are my responsibilities? Successful candidates can expect to be involved in a range of the following: • Lead, manage and develop their team in its contribution to the achievement of Child Maintenance Group (CMG) objectives and provide clear direction and support in the development and delivery of outcomes. Salary • Accountable for driving high quality and efficient services and These posts are at Executive Officer performance improvement across their teams. level. • Responsible for managing any risks or issues that may impact The salary range is £ 24, 476 – performance against targets. 26, 061 • Build, manage and maintain key relationships to ensure operational effectiveness. Civil servants applying on promotion will usually be appointed to the • Engaging to ensure quality processes and procedures are prioritised and salary minimum or within 10% of implemented. existing salary. • Provide effective leadership, management, motivation and development of their teams, providing a clear focus on priorities and empowering managers to succeed. Responsible for the continuous improvement of the provision of service. • Take responsibility for maximising own development, and that of the team. • Effectively communicate personal objectives and expected outputs to ensure full understanding. • Work effectively with all CMG colleagues to ensure the delivery of Child Maintenance Service and Operations Directorate objectives, targets and customer service standards. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Operations Team Leader-Dudley Vacancy reference 1583397 Salary These posts are at Executive Officer level. The salary range is £ 24, 476 – 26, 061 Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Person specification What we are looking for Person requirements • Proven track record of performance management and delivering results • An ability to get the best out of people through engaging leadership • Be prepared to coach, monitor and challenge people to produce performance of the right quantity and quality within tight timeframes • Excellent communication skills • Strong team-worker with the ability to take initiative and ownership for your team, prepared to make tough decisions when appropriate • Positive and flexible attitude • The ability to communicate effectively with staff at all levels both verbally and in writing DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Operations Team Leader-Dudley Vacancy reference 1583397 Salary These posts are at Executive Officer level. The salary range is £ 24, 476 – 26, 061 Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Person specification Assessment Criteria On receipt on your application you will be invited to complete and online Verbal Reasoning Test, the deadline for completion is 22 May 2018. An initial sift will be conducted using evidence from the Personal Statement and CV and scored against the Person Requirements listed in this advert. Please ensure you include specific examples from previous job roles in your personal statement of how you have demonstrated the Person Requirements. Those successful at the sift stage will then be invited to interview. If you are invited to the interview stage you will be tested on the above competencies at level 2. Feedback will only be provided if you attend an interview or assessment. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack To apply for this post please follow the instructions on the CS Jobs website by no later than 21 May 2018. You will find some more information about the process which we will be using for this recruitment campaign on the Further Information slide of this presentation. This may help with your preparation. If you are an existing civil servant and want to know more about transferring to another department you should refer initially to your current department’s guidance on transfers within the civil service. If you have further specific questions about transferring to DWP, you should contact the vacancy holder.

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the vacancy holder in the first instance. Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission. independent. gov. uk info@csc. gsi. gov. uk Civil Service Commission, Room G/8, 1 Horse Guards Road SW 1 A 2 HQ. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles If you wish to receive a hard copy of the information, or in an alternative format e. g. Audio, Braille or large font then please contact: fprecruitment. grs@cabinetoffice. gov. uk If you cannot apply online, please post applications to: Alternative Formats Benton Park View Warkworth House Room BP 3302 Newcastle upon Tyne NE 98 1 ZZ Further Information Move your mouse pointer over the buttons above and click for more information. . Please quote the vacancy reference number on the envelope. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. Competencies The Civil Service uses a Competency Framework to assess candidates’, knowledge and skills. You will be provided with a link to our framework and you will be assessed against Leading and communicating , Changing and improving , Building capability for all and Managing a quality service. It may help to use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? DWP Candidate Information Pack Assessment Process Selection will be by an on-line assessment, written sift, followed by an interview On-Line Assessment At the point of submitting your application you will be guided to an on-line tool which will assess your Verbal Reasoning skills. You will need to pass the on-line test to progress through to written sift and interview. Written Sift The written sift will be conducted using evidence from your CV and Personal Statement and will be assessed against the Person Requirements within the advert. CV The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, so please put the main content of your evidence and skills in your Personal Statement. Personal statement When completing your personal statement, please read and understand the person requirements thoroughly, as this is what your written evidence will assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several criteria. You may not be able to meet all the criteria, but please ensure you: Evidence the personal requirements; what have you done that’s relatable to the requirements? You don’t have to explain the whole process, just what you have done and the skills, experience you have used. Share with us what makes you suited to this role and why? What you can do and the skills you have that are transferable to the requirements, and the life experience or passion you have that are linked to this role. Read more>

Recruitment Process Further Information If you are successful at the online test we will aim to sift your application form within 24 hours. If you achieve the required standard at sift you will be contacted by telephone to arrange a suitable interview date and time. Interviews will take place between 16 May and 25 May (weekdays only). Please only apply if you are available between these dates. You will be asked to provide identity documents when you attend for your interview – full details of what is needed is shown on the following slides We will be unable to interview you unless you provide the identification requested before your interview.

Recruitment Process Further Information Identification requirements Document one should be photographic with a signature, for example: • Passport • Photo card driving licence The second document needs to show your name and current permanent address, such as found on: • Household Utility bill (gas, electric, water etc. ) • Local authority tax bill • bank, building society or credit card statement Document three must be your birth certificate.

Recruitment Process Further Information Documents that can be produced for identity checks; A passport and a recent utility bill showing your name and current permanent address are preferred. If you don`t have a passport or current UK photocard driving licence, you should provide your birth certificate and National Insurance card, a bank statement and a debit card (or two others from the list below); • National ID Card and/or other documentation relating to immigration status and permission to work in UK • A current old style full UK driving licence • Current benefit book or card or original notification letter from the DWP confirming the right to benefit * • Building industry sub-contractor’s certificate issued by HMRC • Recent HMRC tax notification • Current firearms certificate • Birth certificate • Adoption certificate • Marriage certificate • Divorce or annulment papers • Gender recognition certificate • Police registration document • HM Forces identity card • Proof of residence from a financial institution • Confirmation from an Electoral Register search that a person of that name lives at that address * • Recent original utility bill or certificate from a utility company confirming the arrangement to pay for the services at a fixed address on prepayment terms * Continued on next slide. Those marked with an * should be recent (at least in the last six months). All documents must be originals.

Recruitment Process Further Information Documents that can be produced for identity checks (continued) • Local authority tax bill (valid for current year) * • Bank, building society or credit union statement or passbook containing current address * • Recent original mortgage statement from a recognised lender * • Current local council rent card or tenancy agreement * • Court order * Those marked with an * should be recent (at least in the last six months). All documents must be originals.

Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. The interview This will consist of a competency interview, which should take approximately between 30 - 40 minutes. The competencies you will be assessed on are; • Leading and communicating, • Changing and improving • Building capability for all • Managing a quality service. Competency questions It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? If you have any questions about applying for this role please contact: Wendy Richards 01384 588070 Ruth Jasper 01384 588095

Welcome Background Vacancy Process Terms, Conditions and Benefits Fixed Term Appointment- 18 Months. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack Timeline T’s & C’s

Welcome Background Vacancy Process Timeline Terms, Conditions and Benefits Roles are predominantly located in Dudley Some travel may be required. Appointment Term Location Relocation costs will not be reimbursed. Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack T’s & C’s

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Roles are available for full-time, part-time or flexible working arrangements (including job share arrangements). Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Appointment Term The salary range is £ 24, 476 - £ 26, 061. Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. . Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack Using This PDF

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Your pension is a valuable part of your total reward package where: Appointment Term • the employer makes a significant contribution to the cost of your pension. Location Working Arrangements • Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. Salary Range Pension For more information, visit www. civilservicepensionscheme. org. uk. Leave Allowance Training and Development Other Benefits Next • Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits The Civil Service offers generous annual leave entitlements. The exact number of days of annual leave will be determined by any current years of service. Allowances are pro-rated for part-time staff. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Roles within DWP offer engaging jobs in work that really matters; jobs which have a direct impact on the quality of public services. Roles can offer great job satisfaction and there are many opportunities to develop and progress across the Civil Service. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Our online, interactive, ODP career mapper will help you plan a career in the Civil Service. The Career Mapper shows you the wide variety of roles in operational delivery and helps you see where you fit in our profession. Whether your role is making sure people get the benefits they are entitled to, helping somebody find work or designing our digital services the skills and behaviours you need to do your job are the same for many other Operational Delivery professionals doing similar jobs across government. The mapper sets out skills used in your role, lets you see what skills are needed in other roles, and shows you how we can build up the extra skills we’ll need. This will make it easier to move across and up in your profession. Next We are committed to investing in our staff and offer a range of work based training and qualifications, coaching and mentoring opportunities and a guaranteed five days of learning every year. Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack DWP also hosts leadership programmes such as the Operational Delivery Profession Leadership Programme that its employees can apply for a place on.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Appointment Term Location Many Departments offer additional employee benefits such as: Working Arrangements • Interest free season ticket and bicycle loans. Salary Range • Some sites also offer onsite facilities including fitness centres and staff canteens. Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Civil Servants taking up appointment on promotion will adopt the modernised Civil Service terms and conditions which came in to effect from 1 July 2013. Existing Civil Servants appointed on level transfer will retain their existing terms and conditions.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack The post is advertised to suitably qualified people in the external market and to existing civil servants and those in accredited Non-Departmental Public Bodies.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility To be eligible for employment you must be a national from the following countries: • The United Kingdom • The Republic of Ireland Nationality Security Clearance • The Commonwealth* • A European Economic Area (EEA) Member State • Switzerland Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack • Turkey Certain family members of EEA, Switzerland Turkish nationals are also eligible to apply regardless of their nationality. (*Commonwealth citizens not yet in the UK, who have no right of abode in the UK and who do not have leave to enter the UK are ineligible to apply. ) For further information on whether you are eligible to apply, please visit http: //www. gov. uk.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Before the appointment of the successful candidate can be confirmed, the Department will undertake background security checks. As part of this, we will need to confirm your identity, employment history over the past three years (or course details if you were in education), nationality and immigration status, and criminal record (unspent convictions only). Successful candidates will be required to pass Baseline Personnel Security Standard checks. Some posts may require additional clearance and candidates should be willing to obtain security clearance to Security Check (SC) or Developed Vetting (DV) if required.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Certain posts, notably those concerned with security and intelligence, might be reserved for British citizens, but this will not normally prevent access to a wide range of developmental opportunities within the Civil Service. These are not reserved posts. Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Candidates must note the requirement to declare any interests they may have that might cause questions to be raised about their approach to the business of the Department. They are required to declare any relevant business interests, shareholdings, positions of authority, retainers, consultancy arrangements or other connections with commercial, public or voluntary bodies, both for themselves and for their spouses/partners. The successful candidate will be required to give up any conflicting interests and his/her other business and financial interests may be published.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack The Civil Service is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. We value and welcome diversity. We aim to develop all of our staff to enable them to make a full contribution to meeting the Department's objectives, and to fulfil their own potential on merit. We will not tolerate harassment or other unfair discrimination on grounds of sex, marital status, race, colour, nationality, ethnic origin, disability, age, religion or sexual orientation. We will promote and support the use of a range of flexible working patterns to enable staff to balance home and work responsibilities; and we will treat people fairly irrespective of their working arrangements. Under the terms of the Equality Act 2010, we will always consider making reasonable adjustments to ensure that disabled people are not disadvantaged in the recruitment and selection process. We are therefore committed to meeting, wherever possible, any needs you specify in your application. We will also consider any reasonable adjustments under the terms of the Act to enable any applicant with a disability (as defined under the Act) to meet the requirements of the post. DWP and it’s employees have won or been shortlisted for numerous awards in the last few years. These include; a Hearing Dogs Award, Business in the Community naming DWP one of the UK’s best employers for Black, Asian and Minority Ethnic (BAME) people, Civil Service Workplace Adjustment Team – overall winner of the Disability Confident category, DWP Diversity and Inclusion team – Highly Commended for the Disability Confident category, a Championing Lesbian, Gay, Bisexual, Transgender, Intersex (LGBTI) Inclusion Award, a Championing Race Equality Award and a Championing Social Mobility Award.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack All civil servants are subject to the provisions of the Civil Service Code that details the Civil Service values, standards of behaviour and rights and responsibilities. For further information, visit Gov. UK.

Using This Document This icon indicates an interactive area for you to click on to view more information Interactive sections: Welcome, Process, Ts & Cs To navigate through the document, you can use the following buttons: • at the bottom of the screen - forwards, backwards, home DWP Candidate Information Pack • the interactive contents page, or • the menu bar at the top of the screen that also acts as a crumb trail so that you know what section you are in

If you have any questions about applying for this role please contact: WENDY. RICHARDS@DWP. GSI. GOV. UK RUTH. JASPER@DWP. GSI. GOV. UK Please include the vacancy reference number and job title in the subject line. DWP Candidate Information Pack