DWP Candidate Pack Job Role Internal Communications Manager

DWP Candidate Pack Job Role: Internal Communications Manager Civil Service Jobs Reference: 1622332 Closing date: Sunday 17 th March 2019 DWP Candidate Information Pack

Welcome About DWP Recruitment Process Indicative Timeline DWP Candidate Information Pack Vacancy Description Terms, Conditions and Benefits

Welcome Background Vacancy I am passionate about the work we do here at DWP and am building a communications team which shares that drive and approaches the work we do with energy and enthusiasm. Process Timeline T’s & C’s The work we do in the Department for Work and Pensions makes a tangible difference to millions of people and families, right across the country, and often during their most challenging times. DWP is currently implementing the largest welfare reform programme in a generation to ensure we continue to provide the best services and support we can. The Department plays a crucial role in creating a fairer society and it’s vital we communicate all we do effectively and accurately. For example: with the Universal Credit managed migration pilot starting later this year, we view it as our duty in the Communications team to ensure claimants are well informed about the new benefit and what it will mean for them. As such, I am looking to recruit dynamic communications professionals to join our team and help us achieve this. Lisa Hunter DWP Director of Communications DWP Candidate Information Pack

Welcome Background Vacancy Process About DWP The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers a range of working age, pension age, disability and ill health benefits to around 18 million claimants and customers. Responsibilities We are responsible for: • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error Priorities Our priorities are to: • run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment • increase saving for, and security in, later life • create a fair and affordable welfare system which improves the life chances of children • deliver outstanding services to our customers and claimants • Deliver Efficiently: Transform the way we deliver our services to reduce costs and increase efficiency • Read our Single Departmental Plan to find out more about how we are performing against our objectives. DWP Candidate Information Pack The HR Profession works closely with the Chartered Institute of Personnel and Development (CIPD). CIPD supports our function and provides opportunities Timeline T’s & C’s DWP is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. You can read more about DWP’s commitment to Diversity and Inclusion further in the pack.

Welcome Background Vacancy Process Timeline T’s & C’s A day in the life of an: Internal Communications Manager You will be working in a new role, leading on senior leader communications in the biggest government department. As part of the Leadership Communications team, on a daily basis you will be supporting the Permanent Secretary and the Executive Team. You will have the strategic oversight for communications from the Permanent Secretary and Executive Team to other senior leaders across the department. One of your key roles will be growing the SCS community, enabling them to communicate and interact effectively. This is an area of work that is expanding so there is lots of opportunity to bring innovation and fresh ideas to the role. As this is a developing area, you be able to come up with new methods and suggesting innovative approaches. You will have a varied workload, some days you may be planning for an upcoming directors’ away day, liaising with colleagues about content and design. In the run up to leadership events, you will be busy coordinating, working with colleagues in the team and across the department to ensure that the event is a success. On other days you may be providing expert advice to colleagues about the best ways to communicate with SCS colleagues on key issues. You might find yourself advising stakeholders and other members of the team on how best to communicate with colleagues or involved in running focus groups with colleagues from across the department to collect insight. On a weekly basis you will be join SIO colleagues who are responsible for planning and making sure we are joined up in our approach across the team. In a collaborative team you will have a role as a leader and will regularly be sharing views and ideas with colleagues. DWP Candidate Information Pack No two days are ever the same

Welcome Background Job Title Internal Communications Manager Vacancy reference 1622332 Salary This post is at Senior Information Officer (SIO) level. The salary range is £ 42, 649 - £ 52, 440 (London). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Vacancy Process Timeline Vacancy description What are we offering? We’re looking for an experienced and enthused Communications professional to join our Internal Leadership Communications Team. The Department for Work and Pensions (DWP) is the UK government’s biggest operational department with 80, 000 colleagues delivering services to over 20 million people. It is implementing the biggest changes to welfare for a generation and our people are radically transforming the way they offer those services to the public. Unsurprisingly we feature in the national media almost every day. It is vital that the DWP’s senior leaders understand the vision for the department and their role in communicating and delivering it. And that’s where you come in. If you want to be part of a team tackling some of the biggest and most exciting challenges in internal communications and really want to make a difference, we want to hear from you. This post will be based at Caxton House, London. DWP Candidate Information Pack T’s & C’s

Welcome Background Job Title Internal Communications Manager Vacancy reference 1622332 Salary This post is at Senior Information Officer (SIO) level. The salary range is £ 42, 649 - £ 52, 440 (London). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Vacancy Process Timeline T’s & C’s Vacancy Description This is an exciting new role for an Internal Communications Manager with strong communications and engagement experience. You will lead a small team responsible for ensuring that all senior leaders across the organisation can play their part as leaders of the department, helping keep them prepared, briefed and informed on the big topics and equipping them with tools to drive employee engagement. In this high-profile position, you will be working to advise and support senior stakeholders including the Permanent Secretary and the Executive Team. The role offers the chance to lead and innovate in a fast paced and important area. We’re looking for someone who can be creative and proactive in developing leadership communities within DWP. You will also be responsible for leading on insight within the internal communications team, facilitating the gathering and creation of insight about colleagues and our communications. From this, you’ll be advising the whole team on how we can make more evidenced-based decisions about communications and future projects. What are my responsibilities? • Lead on developing and implementing a communications and engagement plan for building senior leadership communities, creating networks and connections between senior leaders. • Review and adapt communications channels to ensure senior leaders are able to engage with each other as effectively as possible. • Lead on the design, delivery and evaluation of effective senior leadership events for directors throughout the year. • Implement a new approach to colleague and communications insight within internal communications, advising the team and overseeing the monthly performance hub. • Line manage an IO within the team, developing their skills and providing oversight and support. • Act as a leader within the wider team, contributing to the planning and organisation of the internal communications team. DWP Candidate Information Pack

Welcome Background Job Title Internal Communications Manager Vacancy Process Timeline T’s & C’s Person specification What we are looking for: Vacancy reference Key criteria: 1622332 • Experience of being a trusted advisor, skilled in communicating with senior stakeholders verbally and in writing, providing expert advice and challenge. Salary • Ability to create high quality analysis (insight reports, proposals and evaluations) to provide advice and form communication recommendations. This post is at Senior Information Officer (SIO) level. The salary range is £ 42, 649 - £ 52, 440 (London). • Experience of managing successful events, including ensuring their smooth delivery and shaping the content. • Ability to remain calm when under pressure and to react quickly and efficiently to different circumstances. The ability to work well in ambiguity with changing deadlines and approaches. • Evidence of bringing creativity and innovative approaches to solving communication challenges. Proven experience of developing and implementing targeted communication plans, using a range of channels and engaging content to maximise reach. Civil servants applying on promotion will usually be appointed to the salary • Experienced in gathering and using insight to inform communications approaches. minimum or within 10% of existing Familiar with GCS evaluation framework, including qualitative and quantitative research salary. techniques used for gathering insight and evaluating communications activities. In return for all of this, we will ensure that you are fully supported and have the opportunity to develop your career as a skilled communications professional. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information DWP Candidate Information Pack Assessment process Selection will be by a written sift followed by an assessment and interview. Written sift The written sift will be conducted using evidence from your CV and personal statement and will be assessed against the key criteria within the advert. The CV is an on-line tool accessed through the Civil Service Jobs website and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, so please put the main content of your evidence and skills in your statement of suitability. Personal statement When completing your statement of suitability, please read and understand the key criteria in the person specification thoroughly, as this is what your written evidence and experience will be assessed against. Your layout is entirely your preference - you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several criteria. You may not be able to meet all the key criteria, but please ensure you focus on what you specifically have done and what skills and experience you have used.

Welcome Background Vacancy Process Timeline Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information DWP Candidate Information Pack The assessment and interview The assessment will include a short exercise where you will be asked to develop a presentation on a scenario relevant to the role. You will need to present this to the panel at the start of your interview. The interview will consist of a blended interview covering behaviours (seeing the big picture), strengths and technical ability (linked to the technical standards from the Government Communications Service Competency Framework on Insight, Ideas, Implementation and Impact, relevant to the grade). It should take approximately between 30 - 40 minutes. Technical ability This part of your interview will be linked to the core and internal communications technical standards from the Government Communications Service Competency Framework. It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain; What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? Strengths are things that we do regularly, do well and that motivate us. The Civil Service Strengths Dictionary is a set of defined strengths that are relevant to the culture and type of work that we do. Civil Service Strengths are not defined by grade. Dates Interviews will take place in London week commencing 1/4/19

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles To apply for this post please follow the instructions on the CS Jobs website by no later than Sunday 17 th March 2019. Alternative Formats Further Information If you are an existing civil servant and want to know more about transferring to another department you should refer initially to your current department’s guidance on transfers within the civil service. If you have further specific questions about transferring to DWP, you should contact the vacancy holder. If you have any questions about applying for this role please contact: Louise. briggs 1@dwp. gsi. gov. uk DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact (insert) in the first instance. Alternative Formats Further Information If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission. independent. gov. uk info@csc. gsi. gov. uk Civil Service Commission, Room G/8, 1 Horse Guards Road SW 1 A 2 HQ. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply If you wish to receive a hard copy of the information, or in an alternative format e. g. Audio, Braille or large font then please contact: Civil Service Commission’s Recruitment Principles If you cannot apply online, please post applications to: Alternative Formats Louise Briggs Department for Work and Pensions Caxton House Tothill Street London SW 1 H 9 NA Further Information . Please quote the vacancy reference number (1622332) on the envelope. DWP Candidate Information Pack

Welcome Background Vacancy Process T’s & C’s Timeline Indicative timeline Please note that these dates are only indicative at this stage and could be subject to change. The anticipated timetable is shown below. Sunday 17 th March 2019 Closing date to complete application w/c 18/3/19 Sift period w/c 1/4/19 Interviews April 2019 March 2019 Week commencing 11 th September Interviews will take place in London. Candidates are asked to note the above timetable, whilst exercising flexibility through the recruitment and selection process. DWP Candidate Information Pack Week commencing (Insert Date) w/c 8/4/192019 Candidates advised of interview outcome

Welcome Background Vacancy Process Terms, Conditions and Benefits Permanent. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next DWP Candidate Information Pack Timeline T’s & C’s

Welcome Background Vacancy Process Timeline Terms, Conditions and Benefits The role is based in Caxton House, London. Some travel may be required. Appointment Term Location Relocation costs will not be reimbursed. Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next DWP Candidate Information Pack T’s & C’s

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Roles are available for full-time, part-time or flexible working arrangements (including job share arrangements). Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Appointment Term The salary range is £ 42, 649 - £ 52, 440 (London). Location Civil servants applying on promotion will usually be appointed to the salary Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next DWP Candidate Information Pack minimum or within 10% of existing salary. . Using This PDF

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Your pension is a valuable part of your total reward package where: Appointment Term • the employer makes a significant contribution to the cost of your pension. Location Working Arrangements • Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and • Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. Salary Range Pension For more information, visit www. civilservicepensionscheme. org. uk. Leave Allowance Training and Development Other Benefits Next DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits The Civil Service offers generous annual leave entitlements. The exact number of days of annual leave will be determined by any current years of service. Allowances are pro-rated for part-time staff. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next DWP Candidate Information Pack With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Roles within DWP offer engaging jobs in work that really matters; jobs which have a direct impact on the quality of public services. Roles can offer great job satisfaction and there are many opportunities to develop and progress across the Civil Service. Appointment Term Location Working Arrangements Salary Range We are committed to investing in our staff and offer a range of learning opportunities, coaching and mentoring, plus a guaranteed five days of learning every year to help develop your career. As a government communications specialist you will also be expected to register with the Government Communications Service (GCS). They offer a range of learning and developmental opportunities specific for the ongoing development of communication professionals. Pension Leave Allowance Training and Development Other Benefits Next DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Many Departments offer additional employee benefits such as: Appointment Term • Interest free season ticket and bicycle loans. Location Working Arrangements • Some sites also offer onsite facilities including fitness centres and staff canteens. • Anyone transferring from another Government Department currently in receipt of childcare vouchers will no longer be able to continue in the scheme on transfer to DWP. Salary Range Pension Leave Allowance Training and Development Other Benefits Next DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous DWP Candidate Information Pack Civil Servants taking up appointment on promotion will adopt the modernised Civil Service terms and conditions which came in to effect from 1 July 2013. Existing Civil Servants appointed on level transfer will retain their existing terms and conditions.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous DWP Candidate Information Pack The post is advertised externally and to existing civil servants, on promotion and to substantive Senior Information Officers.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility To be eligible for employment you must be a national from the following countries: • The United Kingdom • The Republic of Ireland Nationality Security Clearance • The Commonwealth* • A European Economic Area (EEA) Member State • Switzerland Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous DWP Candidate Information Pack • Turkey Certain family members of EEA, Switzerland Turkish nationals are also eligible to apply regardless of their nationality. (*Commonwealth citizens not yet in the UK, who have no right of abode in the UK and who do not have leave to enter the UK are ineligible to apply. ) For further information on whether you are eligible to apply, please visit http: //www. gov. uk.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous DWP Candidate Information Pack Before the appointment of the successful candidate can be confirmed, the Department will undertake background security checks. As part of this, we will need to confirm your identity, employment history over the past three years (or course details if you were in education), nationality and immigration status, and criminal record (unspent convictions only). Successful candidates will be required to pass Baseline Personnel Security Standard checks. Some posts may require additional clearance and candidates should be willing to obtain security clearance to Security Check (SC) or Developed Vetting (DV) if required.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Certain posts, notably those concerned with security and intelligence, might be reserved for British citizens, but this will not normally prevent access to a wide range of developmental opportunities within the Civil Service. This is not a reserved post. Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous DWP Candidate Information Pack Candidates must note the requirement to declare any interests they may have that might cause questions to be raised about their approach to the business of the Department. They are required to declare any relevant business interests, shareholdings, positions of authority, retainers, consultancy arrangements or other connections with commercial, public or voluntary bodies, both for themselves and for their spouses/partners. The successful candidate will be required to give up any conflicting interests and his/her other business and financial interests may be published.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous DWP Candidate Information Pack The Civil Service is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. We value and welcome diversity. We aim to develop all of our staff to enable them to make a full contribution to meeting the Department's objectives, and to fulfil their own potential on merit. We will not tolerate harassment or other unfair discrimination on grounds of sex, marital status, race, colour, nationality, ethnic origin, disability, age, religion or sexual orientation. We will promote and support the use of a range of flexible working patterns to enable staff to balance home and work responsibilities; and we will treat people fairly irrespective of their working arrangements. Under the terms of the Equality Act 2010, we will always consider making reasonable adjustments to ensure that disabled people are not disadvantaged in the recruitment and selection process. We are therefore committed to meeting, wherever possible, any needs you specify in your application. We will also consider any reasonable adjustments under the terms of the Act to enable any applicant with a disability (as defined under the Act) to meet the requirements of the post. DWP and it’s employees have won or been shortlisted for numerous awards in the last few years. These include; a Hearing Dogs Award, Business in the Community naming DWP one of the UK’s best employers for Black, Asian and Minority Ethnic (BAME) people, Civil Service Workplace Adjustment Team – overall winner of the Disability Confident category, DWP Diversity and Inclusion team – Highly Commended for the Disability Confident category, a Championing Lesbian, Gay, Bisexual, Transgender, Intersex (LGBTI) Inclusion Award, a Championing Race Equality Award and a Championing Social Mobility Award.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous DWP Candidate Information Pack All civil servants are subject to the provisions of the Civil Service Code that details the Civil Service values, standards of behaviour and rights and responsibilities. For further information, visit Gov. UK.

If you have any questions about applying for this role please contact: louise. briggs 1@dwp. gsi. gov. uk Please include the vacancy reference number (1622322) and job title (Internal Communications Manager)in the subject line. DWP Candidate Information Pack