DWP Candidate Pack Job Role HEO Team Leaders

DWP Candidate Pack Job Role: HEO Team Leaders Closing date: 3 rd December 2018 DWP Candidate Information Pack

Move your mouse pointer over the buttons below and click for more information. Recruitment Process DWP Candidate Information Pack About DWP Vacancy Description Indicative Timeline Terms, Conditions and Benefits

Background Vacancy Process About DWP The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers a range of working age, pension age, disability and ill health benefits to around 18 million claimants and customers. Responsibilities We are responsible for: • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error Priorities Our priorities are to: • run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment • increase saving for, and security in, later life • create a fair and affordable welfare system which improves the life chances of children • deliver outstanding services to our customers and claimants • Deliver Efficiently: Transform the way we deliver our services to reduce costs and increase efficiency • Read our Single Departmental Plan to find out more about how we are performing against our objectives. The HR Profession works closely with the Chartered Institute of Personnel and DWP Candidate Information Pack Development (CIPD). CIPD supports our function and provides opportunities for our HR colleagues to obtain professional recognition. Timeline T’s & C’s DWP is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. You can read more about DWP’s commitment to Diversity and Inclusion on slide 31

Background Vacancy Process Timeline T’s & C’s A message from Richard Cornish, Head of the Counter Fraud and Compliance Directorate Dear Candidate, Counter Fraud and Compliance (CFCD) is an exciting and relatively new directorate, right at the heart of DWP Operations. Our directorate supports DWP to deliver its objectives by driving down Fraud, Error and Debt at the root. CFCD brings together Strategic and Operational elements of Fraud, Error and Debt; one of the few directorates who have created this joined up approach. As well as our Operational and Strategic teams, we also work right across DWP, improving the quality of services and securing the gateway to National Insurance number provision across the UK. We are undergoing a programme of organisational restructure and this has created opportunity, right across our directorate, to welcome new colleagues into interesting, invigorating roles serving our most vulnerable customers. Every day is a learning day and rarely two days are the same, this makes our job roles different to others in DWP, but keeps us at the forefront of operations, allowing us to deliver an excellent customer focussed service. If you are ‘up for the challenge’ and keen to make a difference, I would welcome your application. Regards Richard Cornish DWP Candidate Information Pack

Welcome Background Job Title HEO – Counter Fraud and Compliance Directorate Salary These posts are at Higher Vacancy Process Timeline T’s & C’s Vacancy Description What are we offering? The Counter Fraud and Compliance Directorate (CFCD) is at the heart of DWP’s front line operations helping to change people lives. Our Higher Executive Officers support the Directorate in ensuring that Fraud and Error in the benefits system is kept to an absolute minimum whilst protecting some of the most vulnerable in our society. We work closely with stakeholders to deliver the very best service possible to each and every customer. There are various roles available, please see the what are my responsibilities section for further details Executive Officer (HEO) level. What are we looking for? The salary range is £ 29, 722 Are you an experienced Operations Manager? We're looking for someone with a proven track record of strong leadership and will possess the ability, energy and aspiration to lead and empower a team to achieve at their best. (National) £ 34, 052 (Inner London) to £ 32, 844 (National) £ 37, 262 (Inner London) Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack CFCD for the first time brings together our strategy, policy and analysis for fraud, error and debt, alongside operational teams tackling fraud and error and leading on National Insurance Number allocation. The Directorate supports DWP to deliver its objectives in identifying and correcting error, driving down fraud and using advanced analytics and insight to prevent fraud and error entering the system. Your skilled leadership will be at the forefront of helping to deliver the Directorate’s wide ranging strategic and operational objectives through your team.

Welcome Background Job Title Vacancy Process Timeline T’s & C’s Vacancy Description HEO – Counter Fraud and Compliance Directorate What are my responsibilities? Salary • Accountable for creating an environment to support the delivery of excellent customer service, quality and performance in an operational delivery environment These posts are at Higher Executive Officer (HEO) level. The salary range is £ 29, 722 (National) £ 34, 052 (Inner The main activities associated with this role are: • Creating an environment that promotes, supports and delivers improved performance through strong and effective leadership • Provide visible and effective leadership by engaging with and taking a personal lead in communicating corporate changes London) to £ 32, 844 (National) • Drive performance and deliver a high quality service to our customers and manage resources effectively in an ever changing organisational structure to drive efficiencies and keep costs down. £ 37, 262 (Inner London) Essential Person Requirements: Civil servants applying on • A proven track record of improving performance by ensuring proactive, firm and fair handling of line management issues and compliance with performance management policies and procedures. promotion will usually be appointed to the salary minimum or within 10% of existing salary. Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack • Ability to inspire and obtain buy into changes by seeking feedback, listening and acting on this, encouraging discussion, initiative and development of new ideas in support of the long term vision of DWP. • Adaptable to changing priorities, managing a diverse workload and understanding the best resources to use to meet current and future customer demand • Excellent people engagement skills and a focus on building collaborative working relationships with colleagues and stakeholders across the department.

Welcome Background Job Title HEO – Counter Fraud and Compliance Directorate Salary These posts are at Higher Executive Officer (HEO) level. The salary range is £ 29, 722 (National) £ 34, 052 (Inner London) to £ 32, 844 (National) £ 37, 262 (Inner London) Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Vacancy Process Timeline T’s & C’s Vacancy Description What are my responsibilities? Cont… • Strong leadership skills and understanding the needs of themselves and others to develop to reach their full potential via a variety of different techniques, e. g. coaching / mentoring. Seen as a source of advice and guidance for those around you. • The ability to bring communications to life through their enthusiasm, have impact and be memorable; achieving understanding and buy-in from various audiences. • Ability to interpret and analyse complex information, including MI, and other data to identify areas for action within and across all teams.

Welcome Background Vacancy Process Timeline Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. You need to apply for this campaign via Civil Service Jobs. After submission of your application you will be invited to complete an online test - Civil Service Judgement test. You must complete the test successfully to progress to the next stage. Please complete the online test as soon as possible (within 24 - 48 hours is recommended), the closing date for the tests is midnight on 4 th December 2018. The test is taken online and we will send you an invitation and will provide full instructions on how to complete the test. The Civil Service Judgement Test (CSJT) does not bank test scores. If you apply for more than one vacancy with the CSJT you must take the test again. If you pass the test a sift will then be undertaken on the information you provide in the CV section regarding your proven leadership skills. It is therefore important that you provide as much detail as possible about your previous leadership experience. In the event of a large number of applications being received the sift may then be undertaken on the lead competency only: Leading and Communicating. Feedback will only be provided if you attend an interview or assessment. All applicants that progress to interview will be assessed at interview against all of the competencies listed above. If you require any help or assistance regarding the online recruitment process please contact the following email address quoting the vacancy reference number in the subject line. dwprecruitment. grs@cabinetoffice. gov. uk DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact HR. BUSINESSASSURANCE@DWP. GSI. GOV. UK in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission. independent. gov. uk info@csc. gsi. gov. uk Civil Service Commission, Room G/8, 1 Horse Guards Road SW 1 A 2 HQ. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack An accessible word format is available. T’s & C’s

Welcome Background Vacancy Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack Process Timeline T’s & C’s Assessment process Written Competency You will be asked for evidence of how you meet the criteria for the following competencies; Leading and Communicating Managing a Quality Service Collaborating and Partnering Building Capability The Civil Service uses a Competency Framework to assess candidates’, knowledge and skills. You will be provided with a link to our framework and you need to complete evidence for the above competencies It may help to use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review?

Recruitment Process The Interview How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. If you are successful at the sift, you will progress to the interview stage, which assesses the same 4 competencies: Leading and Communicating Managing a Quality Service Collaborating and Partnering Building Capability for All The Civil Service uses a Competency Framework to assess candidates’, knowledge and skills. You will be provided with a link to our framework however for ease the paragraphs on slide 13 highlight what we are assessing at interview.

Welcome Background Vacancy Recruitment Process Timeline T’s & C’s Preparation How to Apply Read the competency information on slide 13. This contains information on what, skills, behaviours and experience are required. Civil Service Commission’s Recruitment Principles The panel are interested in what and how you did something. Don’t generalise, be specific and use active verbs provided in the ACAS website http: //www. acas. org. uk/index. aspx? articleid=4701&q=active+verbs Alternative Formats Further Information Process Move your mouse pointer over the buttons above and click for more information. Think about examples both in and out of work where your skills are transferable to that of the role advertised. Remember that the panel are genuinely interested in what you can do, aspire to do and are passionate about. Competency Questions It may help to use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria. If you have any questions about applying for this role please contact: dwprecruitment. grs@cabinetoffice. gov. uk DWP Candidate Information Pack

Welcome Background Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack Vacancy Process Timeline T’s & C’s Leading and Communicating At all levels, effectiveness in this area is about showing our pride and passion for public service, communicating purpose and direction with clarity, integrity and enthusiasm. It’s about championing difference and external experience, and supporting principles of fairness of opportunity for all. For leaders, it is about being visible, establishing a strong direction and persuasive future vision; managing and engaging with people in a straightforward, truthful, and candid way. Managing a Quality Service Effectiveness in this area is about valuing and modelling professional excellence and expertise to deliver service objectives, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project and risk management approaches to support service delivery. For leaders, it is about creating an environment to deliver operational excellence and creating the most appropriate and cost effective delivery models for public services. Collaborating and Partnering People skilled in this area are team players. At all levels, it requires working collaboratively, sharing information appropriately and building supportive, trusting and professional relationships with colleagues and a wide range of people within and outside the Civil Service, whilst having the confidence to challenge assumptions. For senior leaders, it’s about being approachable, delivering business objectives through creating an inclusive environment, welcoming challenge however uncomfortable. Building Capability for All Effectiveness in this area is having a strong focus on continuous learning for oneself, others and the organisation. For all staff, it’s being open to learning, about keeping one’s own knowledge and skill set current and evolving. For leaders, it’s about investing in the capabilities of our people, to be effective now and in the future as well as giving clear, honest feedback and supporting teams to succeed. It’s also about creating a learning and knowledge culture across the organisation to inform future plans and transformational change.

Welcome Background Vacancy Process T’s & C’s Timeline Indicative Timeline Please note that these dates are only indicative at this stage and could be subject to change. The anticipated timetable is shown below. 3 rd December Closing date to complete application from 3 rd to 22 nd December Sift period 3 rd to 15 th January (but may be extended depending on number of candidates) Interviews Week commencing 11 th September Candidates are asked to note the above timetable, whilst exercising flexibility through the recruitment and selection process. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Appointment Term These vacancies are Permanent roles, subject to a satisfactory 6 month probation period. Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline Terms, Conditions and Benefits Appointment Term Location Working Arrangements Relocation costs will not be reimbursed. Salary Range Pension Leave Allowance Training and Development Other Benefits Next We have a range of vacancies across the country. Please see specific adverts for the locations under consideration. Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack T’s & C’s

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Appointment Term Location Working Arrangements Salary Range DWP is a family friendly employer and part time/job sharing working patterns within these hours may be available; patterns must meet business needs in the first instance. Pension Leave Allowance Training and Development Other Benefits Next The full time working week for DWP is 37 hours (36 hours for London based). You may be required to work at any time between the hours of 7. 45 am and 8 pm on any day between Monday to Friday and 8. 45 am to 5 pm on Saturday. You will be given advance notice of your personal schedule. This applies to all people who join the Department and current DWP staff who are successful on promotion. Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack The Department is going through considerable change which may also impact on our operating hours in the future. Managers will agree working patterns with successful candidates within these business hours and review these as appropriate. Please note that successful part time and job share candidates may be required to work full time for specific periods to complete and consolidate training.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Appointment Term The salary range is £ 29, 722 (National) £ 34, 052 (Inner London) to Location £ 32, 844 (National) £ 37, 262 (Inner London) Working Arrangements Salary Range Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Pension Leave Allowance Training and Development Other Benefits Next Pro rata for part time Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Your pension is a valuable part of your total reward package where: Appointment Term • DWP makes a significant contribution to the cost of your pension. Location Working Arrangements • Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. Salary Range Pension For more information, visit www. civilservicepensionscheme. org. uk. Leave Allowance Training and Development Other Benefits Next • Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits The Civil Service offers generous annual leave entitlements. The exact number of days of annual leave will be determined by any current years of service. Allowances are pro-rated for part-time staff. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Roles within DWP offer engaging jobs in work that really matters; jobs which have a direct impact on the quality of public services. Roles can offer great job satisfaction and there are many opportunities to develop and progress across the Civil Service. Appointment Term Location Working Arrangements Salary Range Our online, interactive, ODP career mapper will help you plan a career in the Civil Service. The Career Mapper shows you the wide variety of roles in operational delivery and helps you see where you fit in our profession. Whether your role is making sure people get the benefits they are entitled to, helping somebody find work or designing our digital services the skills and behaviours you need to do your job are the same for many other Operational Delivery professionals doing similar jobs across government. Pension Leave Allowance Training and Development Other Benefits Next We are committed to investing in our people and offer a range of work based training and qualifications, coaching and mentoring opportunities and a guaranteed five days of learning every year. Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack The mapper sets out skills used in your role, lets you see what skills are needed in other roles, and shows you how we can build up the extra skills we’ll need. This will make it easier to move across and up in your profession. DWP also hosts leadership programmes such as the Operational Delivery Profession Leadership Programme that its employees can apply for a place on. Full learning and development will be provided for the specific role including on diversity and equality. Initial training and consolidation may take up to 10 weeks to complete at the office location. Successful job share and part time candidates may be required to work full time for specific periods to complete and consolidate training.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Evidence of holding a level 3 qualification (or not holding a level 3 qualification) does not affect your employment prospects – however, if you cannot prove that you do hold a level 3 qualification then you will be required to undertake an apprenticeship linked to your role.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Appointment Term Location Many Departments offer additional employee benefits such as: Working Arrangements • Interest free season ticket and bicycle loans. Salary Range • Some sites also offer onsite facilities including fitness centres and staff canteens. Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Civil Servants taking up appointment on promotion will adopt the modernised Civil Service terms and conditions which came in to effect from 1 July 2013. Existing Civil Servants appointed on level transfer will retain their existing terms and conditions.

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack . Our department's policy does not allow applicants to apply for vacancies when they are still in their probation period Using This PDF

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility To be eligible for employment you must be a national from the following countries: • The United Kingdom • The Republic of Ireland Nationality Security Clearance • The Commonwealth* • A European Economic Area (EEA) Member State • Switzerland Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack • Turkey Certain family members of EEA, Switzerland Turkish nationals are also eligible to apply regardless of their nationality. (*Commonwealth citizens not yet in the UK, who have no right of abode in the UK and who do not have leave to enter the UK are ineligible to apply. ) For further information on whether you are eligible to apply, please visit http: //www. gov. uk.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Before the appointment of the successful candidate can be confirmed, the Department will undertake background security checks. As part of this, we will need to confirm your identity, employment history over the past three years (or course details if you were in education), nationality and immigration status, and criminal record (unspent convictions only). Successful candidates will be required to pass Baseline Personnel Security Standard checks.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Certain posts, notably those concerned with security and intelligence, might be reserved for British citizens, but this will not normally prevent access to a wide range of developmental opportunities within the Civil Service. This is a Non Reserved post and is therefore open to UK, British Commonwealth and European Economic Area (EEA) Nationals and certain non EEA members

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Candidates must note the requirement to declare any interests they may have that might cause questions to be raised about their approach to the business of the Department. They are required to declare any relevant business interests, shareholdings, positions of authority, retainers, consultancy arrangements or other connections with commercial, public or voluntary bodies, both for themselves and for their spouses/partners. The successful candidate will be required to give up any conflicting interests and his/her other business and financial interests may be published.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack The Civil Service is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. We value and welcome diversity. We aim to develop all of our staff to enable them to make a full contribution to meeting the Department's objectives, and to fulfil their own potential on merit. We will not tolerate harassment or other unfair discrimination on grounds of sex, marital status, race, colour, nationality, ethnic origin, disability, age, religion or sexual orientation. We will promote and support the use of a range of flexible working patterns to enable staff to balance home and work responsibilities; and we will treat people fairly irrespective of their working arrangements. Under the terms of the Equality Act 2010, we will always consider making reasonable adjustments to ensure that disabled people are not disadvantaged in the recruitment and selection process. We are therefore committed to meeting, wherever possible, any needs you specify in your application. We will also consider any reasonable adjustments under the terms of the Act to enable any candidate with a disability (as defined under the Act) to meet the requirements of the post. DWP and it’s employees have won or been shortlisted for numerous awards in the last few years. These include; a Hearing Dogs Award, Business in the Community naming DWP one of the UK’s best employers for Black, Asian and Minority Ethnic (BAME) people, Civil Service Workplace Adjustment Team – overall winner of the Disability Confident category, DWP Diversity and Inclusion team – Highly Commended for the Disability Confident category, a Championing Lesbian, Gay, Bisexual, Transgender, Intersex (LGBTI) Inclusion Award, a Championing Race Equality Award and a Championing Social Mobility Award.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack All civil servants are subject to the provisions of the Civil Service Code that details the Civil Service values, standards of behaviour and rights and responsibilities. For further information, visit Gov. UK.

Using This Document This icon indicates an interactive area for you to click on to view more information Interactive sections: Welcome, Process, Ts & Cs To navigate through the document, you can use the following buttons: • at the bottom of the screen - forwards, backwards, home DWP Candidate Information Pack • the interactive contents page, or • the menu bar at the top of the screen that also acts as a crumb trail so that you know what section you are in

If you have any questions about applying for this role please contact: dwprecruitment. grs@cabinetoffice. gov. uk Please include the vacancy reference number and job title in the subject line. DWP Candidate Information Pack