DWP Candidate Pack Job Role Administrative Officer National

DWP Candidate Pack Job Role: Administrative Officer National Insurance Number Home Counties Civil Service Jobs Reference: 1614721 Closing date: 15. 01. 2019 DWP Candidate Information Pack

Move your mouse pointer over the buttons below and click for more information. Welcome About DWP Vacancy Description Recruitment Process Indicative Timeline Terms, Conditions and Benefits DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. What we do matters. We serve 22 million customers a year; we keep children out of poverty; we help people without jobs to find work so that they can support themselves and their families; we ensure the most vulnerable in society are protected. DWP has an ambitious programme of welfare reform, and the way in which we need to deliver our services is changing from digital shifts to cutting edge behavioural science. Read more DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s Whether you are directly serving our customers, improving our digital services, developing government policy, drawing on the latest behavioural science insight, or transforming the backbone of the department in corporate services, you will be central to delivering our DWP 2020 vision. We aspire to be a truly inclusive employer and welcome applications to help us reflect the citizens we serve – we promote “I can be me in DWP” to help us create a place to work where everyone feels they can be valued and respected while being themselves and everyone has a role to play in creating a more inclusive workplace. It is an incredibly exciting time to work in the Department for Work and Pensions. Thank you for your interest in joining us. Debbie Alder DWP HR Director General DWP Candidate Information Pack

Welcome Background Vacancy Process About DWP The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers a range of working age, pension age, disability and ill health benefits to around 18 million claimants and customers. Responsibilities We are responsible for: • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error Priorities Our priorities are to: • run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment • increase saving for, and security in, later life • create a fair and affordable welfare system which improves the life chances of children • deliver outstanding services to our customers and claimants • Deliver Efficiently: Transform the way we deliver our services to reduce costs and increase efficiency • Read our Single Departmental Plan to find out more about how we are performing against our objectives. DWP Candidate Information Pack The HR Profession works closely with the Chartered Institute of Personnel and Development (CIPD). CIPD supports our function and provides opportunities Timeline T’s & C’s DWP is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. You can read more about DWP’s commitment to Diversity and Inclusion on slide 31.

Welcome Background Vacancy Process Timeline T’s & C’s A day in the life of: A National Insurance Interviewing Officer You will be part of team responsible for interviewing Customers from many different countries as a part of their application for National Insurance Number (NINo) You will use active customer service, listening and questioning skills to ensure that you confirm the persons identity and their reasons for making an Application for a NINo. You will work closely with team colleagues to deliver the service actively supporting the wider team in delivering the team outcomes. On a typical day will see you and your team colleagues interviewing customers for most of the day, completing paperwork with them that details the reason for their application and examining evidence of their identity to confirm who they are. You will have had time to prepare for your interviews and understand each of your customers circumstances. You will support colleagues in the wider team by confirming the details from colleagues applications and be involved in ensuring all of the applications are securely dispatched to one of the NINo decision making centres. The role involves engaging with colleagues from wider DWP and of other government departments on occasion. DWP Candidate Information Pack One of our Interviewing officers thoughts on their role It surprises many that as an Administrative Officer in NINo, that not only am I an interviewing officer, I’m also a representative of the department to my customers, a gatekeeper and an advisor, all rolled into one. I engage with customers from around the world on a daily basis. It is always busy and demanding. It is a rewarding role, as we genuinely get to make a difference for our customers whilst helping identity potential fraud and ensuring the security and accuracy of the NINo service.

Welcome Background Job Title Administrative Officer National Insurance Number Home Counties Vacancy reference 1614721 Salary These posts are at Administrative (AO) level. Vacancy Process Timeline T’s & C’s Vacancy Description What are we offering? The Counter Fraud and Compliance Directorate (CFCD) as part of DWP are looking to fill roles across the NINo teams. These are key roles and we are looking for people who will help us deliver our interviewing functions in our local sites. We would welcome applications from candidates who demonstrate a commitment to delivering a high quality of customer service to customers from across the world and who have well developed listening and skills and are confident and able to engage customers in a detailed interview. The salary range is £ 19, 402 and The roles available will be based in Canterbury, Chelmsford or Hatfield. £ 23, 921. Successful candidates will be posted to a specific site. Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Administrative Officer National Insurance Number Home Counties Vacancy reference 1614721 Salary These posts are at Administrative (AO) level. The salary range is £ 19, 402 and £ 23, 921. Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Vacancy Description What are my responsibilities? Successful candidates can expect to be involved in a range of the following: • Conducting face to face detailed interviews with Customers • Use active listening and questioning customer techniques to ensure a high level of accuracy and integrity in the interview whilst providing a an excellent quality of service to our customers. • Ensuring that an effective record of the interview is made and that all supporting information relevant to the customers application is reviewed and accurately recorded. • Undertaking examination of documentation using specialised checking equipment as a part of the interview process • Making referrals to other colleagues where there are concerns over information or doubts identified. • To provide effective administration and control, of paperwork and documentation supplied to you as a part of the interview process • Ensuring effective confirmatory checks are undertaken of colleagues applications, and that completed are safely held and passed to the NINo Centres for a decision to be made. DWP Candidate Information Pack

Welcome Background Job Title Administrative Officer National Insurance Number Home Counties Vacancy reference 1614721 Salary These posts are at Administrative (AO) level. The salary range is £ 19, 402 and Vacancy Process Timeline T’s & C’s Person specification What we are looking for Key Criteria: • People with the ability to communicate well with a wide range of diverse people/customers from across the world. • Individuals who have the ability to understand complex information and be able to give clear helpful explanations to people/customers • People with the ability to navigate a range of different computer systems to action tasks and deal with telephony queries on occasion from customer calls • The ability to handle challenging and potentially emotional situations with people/customers whilst maintaining a professional and personal approach £ 23, 921. Desirable Criteria: Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. • A good team player able to work closely with a team of colleagues in delivering a high level of customer service. • The ability to prioritise tasks and effectively manage their own time to deliver expected levels of interviews • A desire to ensure that the integrity and security of the application process is safeguarded. • The ability to review detailed information and identify areas of potential concern. • The ability to engage, develop and maintain relationships with wider colleagues in the local office and beyond in delivering their role. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Administrative Officer National Insurance Number Home Counties Vacancy reference 1614721 Salary These posts are at Administrative (AO) level. The salary range is £ 19, 402 and £ 23, 921. Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Person specification Assessment Criteria The selection process will assess both what candidates are good at and also what they enjoy to help us assess candidates’ behaviours, strengths and their potential. Shortlisted candidates will be invited to attend a Blended Interview Strong candidates will be able to present evidence against the Key Criteria highlighted earlier.

Welcome Background Vacancy Process Timeline Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. To apply for this post please follow the instructions on the CS Jobs website by no later than 15. 01. 2019. You will find some more information about the process which we will be using for this recruitment campaign on the Further Information slide of this presentation. This may help with your preparation. If you are an existing civil servant and want to know more about transferring to another department you should refer initially to your current department’s guidance on transfers within the civil service. If you have further specific questions about transferring to DWP, you should contact the vacancy holder. Reasonable Adjustments DWP is committed to make reasonable adjustments for disabled candidates, who may require addition help throughout the application process. Adjustments to the recruitment process can vary, as they are personal to a candidates’ needs, so it is important to contact us about any adjustments you feel could help your circumstances; some examples are: Written tests instead of a computer assessment, extra time to take written tests, larger print for written information, conducting interviews on the ground floor allowing for easy accessibility, being accompanied by an interpreter You will be asked at the initial application stage if you require a reasonable adjustment. DWP Candidate Information Pack Guaranteed Interview Scheme (GIS) DWP operates a guaranteed interview scheme for candidates who have a disability, provided they can demonstrate that they meet the minimum criteria defined for the job. To meet the minimum criteria for the role, candidates must demonstrate that they meet the minimum criteria (as defined in the job advert) and possess all the qualifications, strengths, skills or experience defined as key. To be eligible for a Guaranteed Interview Scheme candidates must have a disability, as defined by the Equality Act 2010 More information on the GIS can be found here. You will be asked at the initial application stage if you wish to apply via the GIS

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact (insert) in the first instance. Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission. independent. gov. uk info@csc. gsi. gov. uk Civil Service Commission, Room G/8, 1 Horse Guards Road SW 1 A 2 HQ. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles If you wish to receive a hard copy of the information, or in an alternative format e. g. Audio, Braille or large font then please contact: Dwp. Recruitment. grs@cabinetoffice. gov. uk Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. . Please quote the vacancy reference number on the envelope. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack Assessment Process Selection will be by an on-line assessment, written sift, followed by an interview On-Line Assessment At the point of submitting your application you will be guided an on-line tool which will assess your Literacy. You will need to pass the on-line test to progress through to written sift and interview. For more information on the test please follow the link below. There is opportunity before taking the test to view the layout and question format to familiarise yourself with the process. https: //www. gov. uk/guidance/using-the-civil-service-jobs-website#online-tests Written Sift The written sift will be conducted using evidence from your CV and Personal Statement and will be assessed against the Key Criteria within the advert. CV The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, so please put the main content of your evidence and skills in your Personal Statement. Personal statement When completing your personal statement, please read and understand the Key Criteria thoroughly, as this is what your written evidence will assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you: Evidence the key personal requirements; what have you done that’s relatable to the requirements? You don’t have to explain the whole process, just what you have done and the skills, experience you have used. Share with us what makes you suited to this role and why? What you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role. Read more>

. The interview This will consist of a Blended Interview which should take approximately between 30 - 40 minutes. Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. *Blended Interview You will be asked a mixture of Behavioural and Strength questions. Behavioural questions will be asked first, followed by Strength to provide structure. A blended interview aims to be more of a conversation at interview offering a more inclusive approach. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential. An example of a Behavioural question would be; Tell me about a time when you’ve had to deal with a difficult customer requirement. It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? Examples of Strength based questions include: What motivates you? What do you like doing? What makes this enjoyable? Can you think of one small manageable step that would improve x for you? It is difficult to prepare for strength type questions. However you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role. While strengths questions are shorter and we do not expect a full STAR response, the panel are interested in your first reaction to the question and information or reasoning to support this. If you have any questions about applying for this role please contact: Farah Ratva 0208 511 3516 farah, ratva@dwp. gsi. gov. uk

Welcome Background Vacancy Process T’s & C’s Timeline Indicative Timeline Please note that these dates are only indicative at this stage and could be subject to change. The anticipated timetable is shown below. I 15. 01. 2019 Closing date to complete application 09. 01. 2019 to 18. 01. 2019 Sift period 11. 01. 2019 to 22. 01. 2019 Interviews Interview s January 2019) Interviews will predominantly take place in (insert location). Candidates are asked to note the above timetable, whilst exercising flexibility through the recruitment and selection process. DWP Candidate Information Pack I Week commencing 11 th September Week commencing (Insert Date) Week commencing 28. 01. 2019 Candidates advised of interview outcome

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Fixed Term Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack Existing civil servants may apply for these Fixed Term Appointments. If successful, in all cases we will want first to explore taking you on loan so you can return to your current department at the end of the FTA. You are not required to come on loan. If you wish, you can choose to join DWP as an ordinary fixed term worker. Also, your current department may not agree to a loan. If a transfer on a loan basis cannot be agreed by your home Department, you would transfer to DWP on the basis that you would lose your permanent civil service status and become a fixed term worker. However, for the purpose of calculating contractual entitlements and employment rights, your previous and new fixed term service will be combined to give you continuity of employment. For example, if at the end of your FTA your post is declared redundant and you must leave the Civil Service, your combined service will be used to calculate any entitlement you have to redundancy pay. Therefore you should be aware that when your FTA at DWP comes to an end, your employment in the civil service will end, unless: • an extension to your FTA position has been agreed by DWP • a conversion to permanent status has been agreed by DWP • you are successfully redeployed into a suitable alternative post. Extensions, conversions to permanent status and finding a suitable alternative role cannot be guaranteed at the end of the fixed term. Therefore, you must be aware of the risk associated with your accepting a new FTA contract with DWP, rather than transferring on loan.

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Roles are predominantly located in Canterbury, Chelmsford or Hatfield Some travel may be required. Appointment Term Location Relocation costs will not be reimbursed. Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Roles are available for full-time, part-time or flexible working arrangements (including job share arrangements). Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Appointment Term The salary range is £ 19, 402 and £ 23, 921. Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. . Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack Using This PDF

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Your pension is a valuable part of your total reward package where: Appointment Term • the employer makes a significant contribution to the cost of your pension. Location Working Arrangements • Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. Salary Range Pension For more information, visit www. civilservicepensionscheme. org. uk. Leave Allowance Training and Development Other Benefits Next • Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits The Civil Service offers generous annual leave entitlements. The exact number of days of annual leave will be determined by any current years of service. Allowances are pro-rated for part-time staff. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Roles within DWP offer engaging jobs in work that really matters; jobs which have a direct impact on the quality of public services. Roles can offer great job satisfaction and there are many opportunities to develop and progress across the Civil Service. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Our online, interactive, ODP career mapper will help you plan a career in the Civil Service. The Career Mapper shows you the wide variety of roles in operational delivery and helps you see where you fit in our profession. Whether your role is making sure people get the benefits they are entitled to, helping somebody find work or designing our digital services the skills and behaviours you need to do your job are the same for many other Operational Delivery professionals doing similar jobs across government. The mapper sets out skills used in your role, lets you see what skills are needed in other roles, and shows you how we can build up the extra skills we’ll need. This will make it easier to move across and up in your profession. Next We are committed to investing in our staff and offer a range of work based training and qualifications, coaching and mentoring opportunities and a guaranteed five days of learning every year. Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack DWP also hosts leadership programmes such as the Operational Delivery Profession Leadership Programme that its employees can apply for a place on.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Appointment Term Location Many Departments offer additional employee benefits such as: Working Arrangements • Interest free season ticket and bicycle loans. Salary Range • Some sites also offer onsite facilities including fitness centres and staff canteens. Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Civil Servants taking up appointment on promotion will adopt the modernised Civil Service terms and conditions which came in to effect from 1 July 2013. Existing Civil Servants appointed on level transfer will retain their existing terms and conditions.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack This post is advertised to UK nationals or people with the right to work in the UK – see next slide for more details if external or any existing civil servants

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility To be eligible for employment you must be a national from the following countries: • The United Kingdom • The Republic of Ireland Nationality Security Clearance • The Commonwealth* • A European Economic Area (EEA) Member State • Switzerland Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack • Turkey Certain family members of EEA, Switzerland Turkish nationals are also eligible to apply regardless of their nationality. (*Commonwealth citizens not yet in the UK, who have no right of abode in the UK and who do not have leave to enter the UK are ineligible to apply. ) For further information on whether you are eligible to apply, please visit http: //www. gov. uk.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Before the appointment of the successful candidate can be confirmed, the Department will undertake background security checks. As part of this, we will need to confirm your identity, employment history over the past three years (or course details if you were in education), nationality and immigration status, and criminal record (unspent convictions only). All DWP employees & contractors (regardless of their contract type) must meet the Baseline Personnel Security Standard (BPSS). This is a series of basic security checks to confirm identity, right to work in the UK, employment history & where relevant, details of any criminal record. Successful candidates must meet the security requirements before they can be appointed. Additionally, some roles within the Department will require you to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC), or Developed Vetting (DV) level as a condition of appointment. To meet CTC, SC or DV requirements you will normally need to have been resident in the UK for at least 3, 5 or 10 years prior to the date of application (the level of checks that are required are stated in the advert; more information can be found here). If you do not satisfy the residency criteria, an application may be submitted and a decision will be made on a case by case basis; consideration will be given to where you lived, how long you were out of the UK and why you were abroad. If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK. All offers of employment are conditional on successful completion of BPSS and National Security Vetting. Candidates should not resign from their current job until these checks have been successfully completed.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Certain posts, notably those concerned with security and intelligence, might be reserved for British citizens, but this will not normally prevent access to a wide range of developmental opportunities within the Civil Service. These are not reserved posts. Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Candidates must note the requirement to declare any interests they may have that might cause questions to be raised about their approach to the business of the Department. They are required to declare any relevant business interests, shareholdings, positions of authority, retainers, consultancy arrangements or other connections with commercial, public or voluntary bodies, both for themselves and for their spouses/partners. The successful candidate will be required to give up any conflicting interests and his/her other business and financial interests may be published.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack The Civil Service is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. We value and welcome diversity. We aim to develop all of our staff to enable them to make a full contribution to meeting the Department's objectives, and to fulfil their own potential on merit. We will not tolerate harassment or other unfair discrimination on grounds of sex, marital status, race, colour, nationality, ethnic origin, disability, age, religion or sexual orientation. We will promote and support the use of a range of flexible working patterns to enable staff to balance home and work responsibilities; and we will treat people fairly irrespective of their working arrangements. Under the terms of the Equality Act 2010, we will always consider making reasonable adjustments to ensure that disabled people are not disadvantaged in the recruitment and selection process. We are therefore committed to meeting, wherever possible, any needs you specify in your application. We will also consider any reasonable adjustments under the terms of the Act to enable any applicant with a disability (as defined under the Act) to meet the requirements of the post. DWP and it’s employees have won or been shortlisted for numerous awards in the last few years. These include; a Hearing Dogs Award, Business in the Community naming DWP one of the UK’s best employers for Black, Asian and Minority Ethnic (BAME) people, Civil Service Workplace Adjustment Team – overall winner of the Disability Confident category, DWP Diversity and Inclusion team – Highly Commended for the Disability Confident category, a Championing Lesbian, Gay, Bisexual, Transgender, Intersex (LGBTI) Inclusion Award, a Championing Race Equality Award and a Championing Social Mobility Award.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack All civil servants are subject to the provisions of the Civil Service Code that details the Civil Service values, standards of behaviour and rights and responsibilities. For further information, visit Gov. UK.

Using This Document This icon indicates an interactive area for you to click on to view more information Interactive sections: Welcome, Process, Ts & Cs To navigate through the document, you can use the following buttons: • at the bottom of the screen - forwards, backwards, home DWP Candidate Information Pack • the interactive contents page, or • the menu bar at the top of the screen that also acts as a crumb trail so that you know what section you are in

If you have any questions about applying for this role please contact: (Insert e-mail address) Please include the vacancy reference number and job title in the subject line. DWP Candidate Information Pack