DWP Candidate Pack Job Role Administrative Officer DWP

DWP Candidate Pack Job Role: Administrative Officer, DWP Operations Seaham Civil Service Jobs Reference: Closing date: 6 th June 2018 DWP Candidate Information Pack

Move your mouse pointer over the buttons below and click for more information. Welcome About DWP Vacancy Description Recruitment Process Indicative Timeline Terms, Conditions and Benefits DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. What we do matters. We serve 22 million customers a year; we keep children out of poverty; we help people without jobs to find work so that they can support themselves and their families; we ensure the most vulnerable in society are protected. DWP has an ambitious programme of welfare reform, and the way in which we need to deliver our services is changing from digital shifts to cutting edge behavioural science. Read more DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s Whether you are directly serving our customers, improving our digital services, developing government policy, drawing on the latest behavioural science insight, or transforming the backbone of the department in corporate services, you will be central to delivering our DWP 2020 vision. We aspire to be a truly inclusive employer and welcome applications to help us reflect the citizens we serve – we promote “I can be me in DWP” to help us create a place to work where everyone feels they can be valued and respected while being themselves and everyone has a role to play in creating a more inclusive workplace. It is an incredibly exciting time to work in the Department for Work and Pensions. Thank you for your interest in joining us. Debbie Alder DWP HR Director General DWP Candidate Information Pack

Welcome Background Vacancy Process About DWP The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers a range of working age, pension age, disability and ill health benefits to around 18 million claimants and customers. Responsibilities We are responsible for: • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error Priorities Our priorities are to: • run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment • increase saving for, and security in, later life • create a fair and affordable welfare system which improves the life chances of children • deliver outstanding services to our customers and claimants • Deliver Efficiently: Transform the way we deliver our services to reduce costs and increase efficiency • Read our Single Departmental Plan to find out more about how we are performing against our objectives. DWP Candidate Information Pack The HR Profession works closely with the Chartered Institute of Personnel and Development (CIPD). CIPD supports our function and provides opportunities Timeline T’s & C’s DWP is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. You can read more about DWP’s commitment to Diversity and Inclusion on slide 31.

Welcome Background Vacancy Process Timeline T’s & C’s A day in the life of: Administrative Officer DWP Operations Key Responsibilities Requirements & Personal • Log into computer and phone • Check Daily schedule for duties throughout the day • Make myself readily available for duties on time • Check any outstanding emails/important messages • Attend any scheduled meetings • Dealing with State Pension age customers in a telephony based environment, • Effectively communicating with a wide variety of diverse customers • Navigating computer systems making changes to account information, ensuring customers payments are correct. • Complete daily work sheet and flexi sheet • Working to deadlines, prioritising work in date order • Contributing to a team performance measures • Ensure all customer information is protected and locked away at the end of the day; in line with clear desk policy • Log off computer lock draws, cabinets and safe. DWP Candidate Information Pack Choose a job you love, and you will never have to work a day in your life Name: Michelle Barton Job Role: Administration Officer

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Administrative Officer DWP Operations Seaham Vacancy reference Vacancy Description What are we offering? DWP are looking to fill 18 roles in Retirement Provision Directorate. These are key roles and we are looking for people who will help us deliver telephony and processing work. Salary We welcome applications from candidates who demonstrate These posts are at AO level. The Ø Willingness to communicate and advise a wide range of diverse customers in difficult/sensitive circumstances. salary range is £ 22, 649 £ 23, 457(London) and £(18, 478 £ 19, 983 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Ø Willingness to learn how to deliver a DWP service using digital methods. Ø Willingness to make reducing our costs and providing value for money to the taxpayer a priority. Ø Be prepared to engage effectively with our partners. Have a desire to showcase public service at its best. The roles available will be based in Swansea. Successful candidates will be posted to a specific role. Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Administrative Officer DWP Operations Swansea Vacancy reference 1584841 Salary These posts are at AO level. The salary range is £ 22, 649 £ 23, 457(London) and £(18, 478 £ 19, 983 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Vacancy Description What are my responsibilities? Successful candidates can expect to be involved in a range of the following: Ø Providing excellent customer service in a telephony environment to a diverse range of working age customers and employers in English and Welsh. Ø Making decisions regarding benefit entitlement by examining the available facts. Ø Assessing claims and dealing with enquiries via electronic means. Ø Supporting the Department’s aim that digital will become the primary contact channel for all claimant services. Ø Being part of a team responsible for creating and working in an operational delivery environment to support the delivery of excellent customer service, quality and performance.

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Administrative Officer DWP Operations Seaham Vacancy reference Person specification What we are looking for Essential Criteria: Salary What we are looking for: These posts are at AO level. The Essential Criteria salary range is £ 22, 649 £ 23, 457(London) and £(18, 478 £ 19, 983 (National). Ø A good standard of literacy and numeracy; Ø The ability to communicate by phone; Ø The ability to communicate well with a wide range of diverse people/customers; Ø The ability to understand complex information and give explanations to people/customers; Ø The ability to navigate a range of computer systems to action tasks and telephony queries on customer calls; Ø The ability to handle tricky and difficult situations with people/customers. Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Desirable Criteria Ø Prior telephony/contact centre experience is desirable but not essential Ø Prior customer service experience is desirable but not essential DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Administrative Officer DWP Operations Seaham Vacancy reference Vacancy Description What are my responsibilities? Successful candidates can expect to be involved in a range of the following: Salary These posts are at AO level. The salary range is £ 22, 649 £ 23, 457(London) and £(18, 478 £ 19, 983 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack Ø Providing excellent customer service in a telephony environment to a diverse range of working age customers and employers in English and Welsh. Ø Making decisions regarding benefit entitlement by examining the available facts. Ø Assessing claims and dealing with enquiries via electronic means. Supporting the Department’s aim that digital will become the primary contact channel for all claimant services. Ø Being part of a team responsible for creating and working in an operational delivery environment to support the delivery of excellent customer service, quality and performance.

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Administrative Officer DWP Operations Seaham Vacancy reference (Insert) Salary Person specification Assessment Criteria The selection process will assess both what candidates are good at and also what they enjoy to help us assess candidates’ competencies and their potential. Shortlisted candidates will be invited to attend an interview These posts are at (insert) level. Strong candidates will be able to present evidence of: The salary range is £ 22, 649 £ 23, 457 (London) and £ 18, 478 £ 19, 983 (National). Ø Managing a Quality Service Ø Making Effective decisions Ø Delivering at pace and Ø Collaborating and partnering Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. To apply for this post please follow the instructions on the CS Jobs website by no later than 6 th June 2018. You will find some more information about the process which we will be using for this recruitment campaign on the Further Information slide of this presentation. This may help with your preparation. If you are an existing civil servant and want to know more about transferring to another department you should refer initially to your current department’s guidance on transfers within the civil service. If you have further specific questions about transferring to DWP, you should contact the vacancy holder. Reasonable Adjustments DWP is committed to make reasonable adjustments for disabled candidates, who may require addition help throughout the application process. Adjustments to the recruitment process can vary, as they are personal to a candidates’ needs, so it is important to contact us about any adjustments you feel could help your circumstances; some examples are: Written tests instead of a computer assessment, extra time to take written tests, larger print for written information, conducting interviews on the ground floor allowing for easy accessibility, being accompanied by an interpreter You will be asked at the initial application stage if you require a reasonable adjustment. DWP Candidate Information Pack Guaranteed Interview Scheme (GIS) DWP operates a guaranteed interview scheme for candidates who have a disability, provided they can demonstrate that they meet the minimum criteria defined for the job. To meet the minimum criteria for the role, candidates must demonstrate that they meet the minimum criteria (as defined in the job advert) and possess all the qualifications, strengths, skills or experience defined as essential. To be eligible for a Guaranteed Interview Scheme candidates must have a disability, as defined by the Equality Act 2010 More information on the GIS can be found here. You will be asked at the initial application stage if you wish to apply via the GIS

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact (insert) in the first instance. Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission. independent. gov. uk info@csc. gsi. gov. uk Civil Service Commission, Room G/8, 1 Horse Guards Road SW 1 A 2 HQ. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats If you wish to receive a hard copy of the information, or in an alternative format e. g. Audio, Braille or large font then please contact: FPRECRUITMENT. GRS@CABINETOFFICE. GOV. UK If you cannot apply online, please email : FPRECRUITMENT. GRS@CABINETOFFICE. GOV. UK Further Information Move your mouse pointer over the buttons above and click for more information. . Please quote the vacancy reference number. . DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Assessment Process Selection will be by an on-line assessment, written sift, followed by an interview On-Line Assessment At the point of submitting your application you will be guided an on-line tool which will assess your Literacy, skills. You will need to pass the on-line test to progress through to written sift and interview. Written Sift The written sift will be conducted using evidence from your Competencies, and will be assessed against the Managing a Quality Service competency. Read more> Move your mouse pointer over the buttons above and click for more information. *Competencies The Civil Service uses a Competency Framework to assess candidates’, knowledge and skills. You will be provided with a link to our framework and you will be assessed against * insert the competencies assessed. It may help to use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? DWP Candidate Information Pack

Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. The interview This will consist of a competency based interview , which should take approximately between 30 40 minutes. Competency questions It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? If you have any questions about applying for this role please contact: Andrew Bailey 0191 564392 or emailto: ANDREW. BAILEY@DWP. GSI. GOV. UK

Welcome Background Vacancy Process T’s & C’s Timeline Indicative Timeline Please note that these dates are only indicative at this stage and could be subject to change. The anticipated timetable is shown below. 6 June 2018 nsert Date Closing date to complete application 24 24/5 – 8 June 2018 Sift period Week commencing 28/5 – 18/6/18 tes) Interviews 23 May 2018 Week commencing 11 th September Interviews will predominantly take place in Swansea. Candidates are asked to note the above timetable, whilst exercising flexibility through the recruitment and selection process. DWP Candidate Information Pack Week commencing (Insert Date) Week commencing by 25/6 Candidates advised of interview outcome Insert (Month/Year)

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Fixed Term Appointment until 31 st March 2018. Appointment Term These are Fixed Term Appointment positions with an option to convert to Permanent Appointments. Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline Terms, Conditions and Benefits Roles are predominantly located in Seaham Appointment Term Location Relocation costs will not be reimbursed. Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack T’s & C’s

Welcome Background Vacancy Process Timeline T’s & C’s Terms, Conditions and Benefits Roles are available for full-time, part-time or flexible working arrangements (including job share arrangements). Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Appointment Term The salary range is £ 22, 649 - £ 23, 457 (London) and £ 18, 474 - £ 19, 983 (National). Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. . Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Your pension is a valuable part of your total reward package where: Appointment Term • the employer makes a significant contribution to the cost of your pension. Location Working Arrangements • Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. Salary Range Pension For more information, visit www. civilservicepensionscheme. org. uk. Leave Allowance Training and Development Other Benefits Next • Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits The Civil Service offers generous annual leave entitlements. The exact number of days of annual leave will be determined by any current years of service. Allowances are pro-rated for part-time staff. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Roles within DWP offer engaging jobs in work that really matters; jobs which have a direct impact on the quality of public services. Roles can offer great job satisfaction and there are many opportunities to develop and progress across the Civil Service. Appointment Term Location Working Arrangements Salary Range Pension Leave Allowance Training and Development Other Benefits Our online, interactive, ODP career mapper will help you plan a career in the Civil Service. The Career Mapper shows you the wide variety of roles in operational delivery and helps you see where you fit in our profession. Whether your role is making sure people get the benefits they are entitled to, helping somebody find work or designing our digital services the skills and behaviours you need to do your job are the same for many other Operational Delivery professionals doing similar jobs across government. The mapper sets out skills used in your role, lets you see what skills are needed in other roles, and shows you how we can build up the extra skills we’ll need. This will make it easier to move across and up in your profession. Next We are committed to investing in our staff and offer a range of work based training and qualifications, coaching and mentoring opportunities and a guaranteed five days of learning every year. Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack DWP also hosts leadership programmes such as the Operational Delivery Profession Leadership Programme that its employees can apply for a place on.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits Appointment Term Location Many Departments offer additional employee benefits such as: Working Arrangements • Interest free season ticket and bicycle loans. Salary Range • Some sites also offer onsite facilities including fitness centres and staff canteens. Pension Leave Allowance Training and Development Other Benefits Next Move your mouse pointer over the buttons above and click for more information. Click the NEXT button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Civil Servants taking up appointment on promotion will adopt the modernised Civil Service terms and conditions which came in to effect from 1 July 2013. Existing Civil Servants appointed on level transfer will retain their existing terms and conditions.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack The post is advertised to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility To be eligible for employment you must be a national from the following countries: • The United Kingdom • The Republic of Ireland Nationality Security Clearance • The Commonwealth* • A European Economic Area (EEA) Member State • Switzerland Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack • Turkey Certain family members of EEA, Switzerland Turkish nationals are also eligible to apply regardless of their nationality. (*Commonwealth citizens not yet in the UK, who have no right of abode in the UK and who do not have leave to enter the UK are ineligible to apply. ) For further information on whether you are eligible to apply, please visit http: //www. gov. uk.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Before the appointment of the successful candidate can be confirmed, the Department will undertake background security checks. As part of this, we will need to confirm your identity, employment history over the past three years (or course details if you were in education), nationality and immigration status, and criminal record (unspent convictions only). Successful candidates will be required to pass Baseline Personnel Security Standard checks. Some posts may require additional clearance and candidates should be willing to obtain security clearance to Security Check (SC) or Developed Vetting (DV) if required.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Certain posts, notably those concerned with security and intelligence, might be reserved for British citizens, but this will not normally prevent access to a wide range of developmental opportunities within the Civil Service. These are not reserved posts. Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack Candidates must note the requirement to declare any interests they may have that might cause questions to be raised about their approach to the business of the Department. They are required to declare any relevant business interests, shareholdings, positions of authority, retainers, consultancy arrangements or other connections with commercial, public or voluntary bodies, both for themselves and for their spouses/partners. The successful candidate will be required to give up any conflicting interests and his/her other business and financial interests may be published.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack The Civil Service is committed to being an equal opportunities employer and by 2020 have an aspiration to be the most inclusive employer in the United Kingdom. We value and welcome diversity. We aim to develop all of our staff to enable them to make a full contribution to meeting the Department's objectives, and to fulfil their own potential on merit. We will not tolerate harassment or other unfair discrimination on grounds of sex, marital status, race, colour, nationality, ethnic origin, disability, age, religion or sexual orientation. We will promote and support the use of a range of flexible working patterns to enable staff to balance home and work responsibilities; and we will treat people fairly irrespective of their working arrangements. Under the terms of the Equality Act 2010, we will always consider making reasonable adjustments to ensure that disabled people are not disadvantaged in the recruitment and selection process. We are therefore committed to meeting, wherever possible, any needs you specify in your application. We will also consider any reasonable adjustments under the terms of the Act to enable any applicant with a disability (as defined under the Act) to meet the requirements of the post. DWP and it’s employees have won or been shortlisted for numerous awards in the last few years. These include; a Hearing Dogs Award, Business in the Community naming DWP one of the UK’s best employers for Black, Asian and Minority Ethnic (BAME) people, Civil Service Workplace Adjustment Team – overall winner of the Disability Confident category, DWP Diversity and Inclusion team – Highly Commended for the Disability Confident category, a Championing Lesbian, Gay, Bisexual, Transgender, Intersex (LGBTI) Inclusion Award, a Championing Race Equality Award and a Championing Social Mobility Award.

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF Terms, Conditions and Benefits (continued) Modernised Terms and Conditions Eligibility Nationality Security Clearance Reserved for UK Nationals Conflicts of Interest Equality and Diversity Civil Service Code Previous Move your mouse pointer over the buttons above and click for more information. Click the PREVIOUS button for more options. DWP Candidate Information Pack All civil servants are subject to the provisions of the Civil Service Code that details the Civil Service values, standards of behaviour and rights and responsibilities. For further information, visit Gov. UK.

Using This Document This icon indicates an interactive area for you to click on to view more information Interactive sections: Welcome, Process, Ts & Cs To navigate through the document, you can use the following buttons: • at the bottom of the screen forwards, backwards, home DWP Candidate Information Pack • the interactive contents page, or • the menu bar at the top of the screen that also acts as a crumb trail so that you know what section you are in

If you have any questions about applying for this role please contact: Andrew Bailey Tel number 0191 5643928 mailto: ANDREW. BAILEY@DWP. GSI. GOV. UK Please include the vacancy reference number and job title in the subject line. DWP Candidate Information Pack