DUNCHURCH SURGERY PATIENT QUESTIONNAIRE 2013 UNDERTAKEN 14113 1213

DUNCHURCH SURGERY PATIENT QUESTIONNAIRE 2013 UNDERTAKEN 14/1/13 -1/2/13. 250 questionnaires handed out over a 3 week period, 212 responses.

Access to a Doctor or Nurse

Obtaining a repeat prescription

Obtaining a repeat prescription

Obtaining test results 90 80 70 60 No Experience 50 Poor Fair 40 Good Very Good 30 Excellent 20 10 0 Results available when you contacted us Satisfaction with the information provided Satisfaction with the manner in which result given

The helpfulness of reception staff 120 100 80 60 40 20 0 No Experience Poor Fair Good Very Good Excellent

How easy do you find getting into the building at the surgery? Very easy Fairly easy Not very easy Not at all easy

How clean is the GP surgery? Very clean Fairly clean Not very clean Not at all clean

In the reception area, can other patients overhear what you say to the receptionists? Yes, but don’t mind Yes and am not happy about it No, other patients cant overhear Don’t know

How do you normally order your repeat prescription? In person By phone By post On-line

In general, how satisfied are you with the care you get at the surgery? Very Fairly Neither satisfied nor dissatisfied Quite dissatisfied Very dissatisfied

Would you recommend the surgery to someone who has just moved to your local area? Yes Might Not sure Probably not Definitely not Don’t know

Some questions about you • Male= 75 Female= 137 • Under 18 years= 2 35 -44 years= 31 65 -74 years= 52 18 -24 years = 4 45 -54 years= 38 75 -84 years= 31 25 -34 years= 11 55 -64 years= 32 85+ years=11 • In employment= 91 Fulltime education= 5 Unemployed= 9 Retired= 91 Other= 16 • Children under 16 • Carer Yes= 55 Yes= 22 No= 157 No= 190