Dont let your payment niggles stop your business

Don’t let your payment niggles stop your business growing. Here’s why it’s time to act. Presenter’s name 2/19/2021

What should be happening with payments today?

Customer expectations are high. 90% say it’s important to have diverse payment methods. 58% are more likely to shop somewhere that has them. BUT ONLY 18% say UK businesses are offering them. Source: Sage Payments Landscape Report

Industry demands are strong. Security. Legislation.

Simple, flexible, secure payments. Payments that are so good, customers don’t comment.

What’s really happening with payments today?

Answer: Lots of issues Customer service Visibility of transactions Fraud Transparency Your customer’s experience Multichannel

Does this sound familiar? “It works most of the time” “These aren’t major problems for us right now” Customer service Visibility of transactions Fraud Transparency Your customer’s experience Multichannel

As your business evolves, multiple niggles become critical issues. Customer service Visibility of transactions Fraud Transparency Your customer’s experience Multichannel

Business impact of payment niggles. 1 in 3 UK businesses are owed more than £ 30 K* 68% of UK consumers abandon online sales due to the payment process (average value: £ 120)** Different payment options aren’t offered due to the admin involved. Only 25% of businesses see no disadvantages** Over 80% want more protection from fraud** * Zurich Insider, January 2016 ** Sage Payments Landscape Report

It’s time to move on.

It’s time to move on… From patchy customer service “The customer service is horrendous, it seems that you can never get hold of anyone and they certainly don't listen when you do. ” Source: Trustpilot To Sage Pay “When calling you go straight through to an adviser. ” • 24/7 customer service • Relationship Managers

We were sick of no-one answering the payments helpline Now we’re sold on Sage Pay we get support when we need it.

It’s time to move on… From inconsistent fraud protection “They’re just not very good at protecting you from fraudulent transactions; the options you have as a seller to protect yourself are very limited. ” Source: Trustpilot To Sage Pay • Tokenisation / PCI compliant • Level 1 PCI DSS certification • 3 D secure • Customised reporting and admin

My options for combatting fraud were frustratingly limited. Now we’re sold on Sage Pay we’ve got all the security tools we need.

It’s time to move on… From poor visibility “ 4 different login details for 4 different portals? Who needs that in their life!” To Sage Pay • Single portal to manage all your transactions Source: Trustpilot • Straightforward reports on transactions and settlements • Customised reporting gives you full control

Searching for payments used to be clunky and slow. Now we’re sold on Sage Pay it’s easy to get visibility of our transactions.

It’s time to move on… From a lack of transparency “Lied about transaction rates. Then I found out they were still billing me!” Source: Trustpilot To Sage Pay • Upfront with costs • Straightforward monthly cost on our Flex or Plus plan • Corporate Bespoke Pricing Plan

We switched to avoid surprise merchant fees. Now we’re sold on Sage Pay there are no hidden costs.

It’s time to move on… From multichannel confusion “After hours and hours of my life wasted on the phone… I have two systems running simultaneously, both not being set up correctly. ” Source: Trustpilot To Sage Pay • 3 easy steps to gateway integration • Tokenisation and single-click purchase • Cloud Connect brings e. Commerce stock management in store • 20 years of e. POS experience • Innovations such as Pay@Table • Supports all major card schemes

Combining multichannel payment data used to drive us mad. Now we’re sold on Sage Pay all our reports are in one place.

It’s time to move on… From end-customer losses “There wasn't a problem with Visa… the problem is with the payment processor… Eventually I purchased with a different, though slightly more expensive ticket through another company. ” Source: Trustpilot To Sage Pay • 99. 99% gateway reliability • Get paid faster • All major cards, plus alternative schemes • Cloud Connect (e. Pos & m. Pos)

Payment inefficiencies were losing me business. Now we’re sold on Sage Pay our customers pay quickly and easily.

The challenge: Improve the Wagamama payment experience Staff enters food order on bill Staff prints off final bill Customer requests bill Staff requests wireless payment and makes note of check number Customer requests card payment Staff closes off bill on till Check details retrieved over VPN using check number Check details sent to remote server over VPN link Till updates server over VPN

The solution: Pay@Table Staff enters food order on bill Staff prints off final bill and takes wireless device to the table Customer requests bill Customer requests card payment Staff enters table number and takes payment

The challenge: Replicate the online experience in-store

The solution: Sage Pay Cloud Connect on in-store tablets “Customers love the extra choice it gives them in store, and staff gain extra sales and access to more product information. ” Rob Worthington, Multichannel Director, Office

Switching is simple Acquirer Face to Face Ecommerce

Switching is simple 1 2 3 4 5 Consultation Technology review Commercial review Contract signing Implementation

We were sick of second-rate payments advice. Now we’re sold on Sage Pay the support is always 5 star.

Any questions?

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