Doing Hospitality Jobs The hospitality sector includes all

Doing Hospitality Jobs

The hospitality sector includes all businesses that provide food, beverages, and accommodation services, etc. not a chef… not a waiter or waitress… but a manager of service-providing business…

What do hospitality jobs involve? Typical tasks will include: recruiting and training staff; financial management; overseeing the management of facilities; monitoring the quality of the product and service provided; liaising with suppliers and clients;

Key careers Hotel manager Catering manager Contract cleaning manager Event organizer

Typical employers Hotel manager Catering manager conference centers holiday resorts and holiday complexes cruise liners schools hospitals prisons cruise ships

Typical employers Event organizer conference and exhibition centers large commercial organizations Charities universities PR agencies Contract cleaning manager Businesse s shops schools factories hospitals Opportunities exist with a wide range of employers

Typical employers Top 10 • Provide complete training courses新世代最嚮往企業 統一企業 1 • Have a fair and transparent promotion誠品 2 system 統一星巴克 3 鴻海精密 4 • Develop a positive corporate culture中華電信 5 6 台灣積體電路 7 中國鋼鐵 8 華碩電腦 9 王品台塑牛排館 10 奇美電子

What can help me to find the job? Work experience Key skill The understanding of the sector Hospitality-related discipline University/Postgraduate degree

What skills do I need? Communication skills Interpersonal skills Team working skills Problem-solving Numeracy and IT proficiency

How can my career develop? Career path chosen and individual employer Starting from entry-level jobs to higher position Opportunities abroad

Future Trends Economic downturn/ recession 24% of businesses have cancelled plans to expand their workforce Qualifications are becoming more important in choosing between job applicants Diploma in hospitality Designed by employers, to acquire better skilled recruits Helping learners understand the hospitality sectors and develop skills

Corporate Responsibility Large businesses advertise their commitment to environmental issues Outsourcing Increasing businesses have outsourced hospitality facilities to concentrate on their core business and drive down costs Fragmentation of hotel industry Separate markets for ‘luxury’ and ‘budget’ hotels

Competition between pubs and restaurants Ban on smoking in all enclosed public places create pressure Pub food challenging the restaurant industry Conferences Conference and meetings market remained highly competitive Tightening of the budget, cutting length and expenses Technology Checking in and out of hotels online, booking tables for restaurants online--reduces needs for human resources More sophisticated food services, cutting-edge conference and event facilities within hotels