DOE ISMS Champions BNL Integrating Safety Culture into

DOE ISMS Champions – BNL Integrating Safety Culture into ISMS CH 2 M HILL Hanford Group

DOE ISMS Champions – BNL Recent Tank Farm History • Numerous challenges over the last 7 years necessitated change*: ▪ DOE performance letter in 2001 ▪ Multiple Layoffs, mission acceleration, restructuring, funding cuts ▪ Significant legacy issues emerged ▪ Increased injury and event rates ▪ Increased stop works and union grievances ▪ Outside interveners *INPO Lesson Learned 2

DOE ISMS Champions – BNL Current ISMS Strategy • Single message of ISMS continuous improvement and integration • Integrates various concepts with goal of safe and efficient mission performance ▪ Safe work environment (SWE). SWE is a comprehensive safety culture initiative based on INPO/NRC experience and DOE M 450. 4 -1. ▪ HPI tools used to emphasize event prevention. ▪ VPP used to emphasize worker involvement. 3

DOE ISMS Champions – BNL ISMS Continuous Improvement Worker involvement Event prevention Strong Safety Culture ISMS Continuous Improvement based on strong safety culture, worker involvement, and event prevention 4

DOE ISMS Champions – BNL SWE Benchmarking Resources • • • NRC Safety Conscious Work Environment Voluntary Protection Program DOE M 450. 4 -1 INPO safety culture principles INPO Human Performance Improvement (HPI) concepts • DNFSB Recommendation 2004 -1 • Commercial nuclear power problem identification process • Safety culture survey tools 5

DOE ISMS Champions – BNL Safe Work Environment (SWE) Strong Safety Culture ISMS continuous improvement is based on an open work environment where everyone feels free to raise issues without fear of retaliation 6

DOE ISMS Champions – BNL Safe Work Environment Attributes • • • Commitment Conservatism in Safety Decisions Problem Identification & Resolution Training Adequacy Self-Assessment Trust Communications Free Flow of Information Alternative Avenues for Concerns People Management Prevention of Retaliation 7

DOE ISMS Champions – BNL Voluntary Protection Program Worker involvement ISMS Continuous Improvement uses VPP to emphasize worker involvement 8

DOE ISMS Champions – BNL Voluntary Protection Program (VPP) • Strong emphasis on worker involvement enhanced safety culture implementation • VPP creates a commitment to prevention of injuries • Cooperative management/labor atmosphere • Many aspects of VPP are fully compatible with and enhance safety culture 9

DOE ISMS Champions – BNL Event Prevention Event prevention ISMS Continuous Improvement uses HPI to emphasize event prevention 10

DOE ISMS Champions – BNL HPI Integration into ISMS • Emphasized “event prevention” message consistent with DOE ORP message of zero accidents • HPI integrated into ISMS avoided flavor of the month perception • Took advantage of previous ISMS activities to establish common ground with HPI such as: ▪ Safe Work Environment problem identification and resolution attributes and just culture concept ▪ VPP employee involvement ▪ Use of HAMTC Safety Reps in event investigations and critiques ▪ Progressive Performance Management and SWE survey feedback used to improve perception of fairness and consistency ▪ Organizational weaknesses evaluated in Root Cause Analysis 11

DOE ISMS Champions – BNL One Set of ISMS Expectations 12

DOE ISMS Champions – BNL Lessons Learned • Senior management vision and commitment is essential ▪ Safe and efficient mission performance based on a strong safety culture within our ISMS • SWE has been an effective safety culture approach within our ISMS • Benchmarking was necessary and critical for effective change • VPP and employee involvement helped SWE implementation • SWE emphasis on just culture helped HPI implementation • Involvement of union safety representatives fostered change • Independent assessments accelerated rate of change • Independent and comprehensive employee surveys based on SWE attributes accelerated rate of change 13

DOE ISMS Champions – BNL Results • Dramatic injury and event reduction over the last 24 months • Robust problem identification and resolution • Worker safety perception of company has improved significantly • Worker trust of management high • Raising issues through immediate supervisor has improved • Integrated ISMS expectations clear and evident 14

DOE ISMS Champions – BNL CH 2 M HILL’s ISMS continuous improvement initiative has resulted in significant safety improvement over the last 2 years 15