Document Log Sr No Topic Change Updation Change

Document Log Sr. No. Topic Change / Updation Change Date Revision No. 1 Day 2 PPT Created Dec 1, 2013 1 2 Day 2 PPT Spelling Errors Rectified Jan 1, 2014 2 3 Day 2 PPT Updated Jun 9, 2017 3 4 Day 2 PPT Updated Jan 30, 2018 4

Day 2

es Connection n itio A cq uis Rec kag n Pac atio tall harg Ins e Dish / DTH life cycle es g n a h C Services Customer Pr o du ct Ch an ge

Activity – identifying customer contact points in the lifecycle

CPE: Customer Premise Equipment

CPE = Customer Premise Equipment We are Providing the Below mention hardware with new connection Components of CPE: q Dish Antenna q LNBF q Cable Wire q STB q VC q Remote and Audio video cable q Connectors q Manual Guide

CPE - Dish Antenna Radius of Antenna is 30 cm Dish Antenna Direction - It should be installed at 95 degree South East and 45 degree vertical.

CPE - LNBF (Low Noise Block Filter) LNBF – stands for low noise block filter It accumulates signals from satellite and sends to STB through cable LNBF

CPE - LNBF (Low Noise Block Filter) It accumulates signals from satellite and send to STB thru cable. There are two types of LNBF in market: 3 Satellite Accessory # LNB Normal LNBF Single LNBF support individual connection Dual LNBF support two connection Quadra LNBF support four connection Octa LNBF support eight connection

STB (Set Top Box) Set Top Box SD Connection - Enjoy 400 channels and services with best value packs guaranteed. Switch to the world of best digital entertainment. Dish + Connection - DISHTV brings you the service to record unlimited with standard definition set top box at an unmatched price. Record your favourite dose of digital entertainment with unlimited recording on dish+ Tru HD+ Connection - The best of Hi-Definition experience is STB It filters all the signals from dish antenna and set to give you superb viewing experience with Higher synchronize with VC. resolution, 5. 1 surround sound and superior picture quality. Get dish tru. HD+ Digital set top box with recorder.

STB Brands We are using 6 type of STB brands. 1. 2. 3. 4. 5. 6. Handan/ Zenega (SD and Dish+ Connection) Handan/ Zenega (HD Connection) Arion (SD Connection) Kaon (SD Connection) My Box (SD Connection) Changhong (HD Connection)

VC (Viewing Card) This card is just like a SIM card of mobile phone. To receive dishtv signals, this card needs to be activated after installation. Every VC is unique numbered. This number is of 11 digits followed by a hyphen and 1 digit after that. You can locate this on your VC Golden Chip VC Number Note -: STB and VC works only when both are paired with each other

Connecting Cable Used to connect equipments such as STB, LNBF and Cable wire. Audio- Video Cable Provide with SD and Dish+ connection HDMI Cable provide with HD Connection only

Universal Remote

User Manual User manual guides customer to use CPE Manual guide it helps to operate the STB and dish tv remote functions

User Manual

Connector Connectors are used to connect equipments such as STB, LNBF and Cable wire Connector are used to connect equipments such as STB, LNBF and cable wire.

Cable Wire sends signals from LNBF to STB Type of Wires: - RG-6 - Rs 9/meter RG-11 – Rs 25/meter NOTE: 10 meters cable free all over India

Introduction to CPE FAQ’s

Hardware demonstration To be demonstrated in classroom using the equipment present.

Activity : Fire away quiz – team wise quiz on CPE

Features of dish TV SD and Dish+ Connection Tru HD+ Connection Digital Picture Quality SD and Dish+ Connection Stereophonic Sound Tru HD+ Connection

Features of dish TV Means, Any subscriber can enjoy the non stop entertainment all over INDIA. With dishtv at your home, as long as your equipment is connected to a power source you can enjoy uninterrupted transmission of your favourite programmes. Dishtv can offer you up to 400 entertaining channels. And that's not all, every month more channels will be added to provide complete entertainment to your family.

Features of dish TV Dishtv is using the NSS 6 satellite at 95. 0°E designed specifically for DTH operations. It is equipped with Automatic Level Control (ALC) feature that maintain the continue signal transmission in every condition unaffected by cloud, rain, fog. Dishtv's Instaflip technology helps you change channels quickly and conveniently. Our efficient processors make it possible for you to browse through all 300+ channels and services in less than 2 seconds. So, get set browsing all the channels on DISHTV with fast scrolling, intuitive navigation and quick flip surfing.

Dishtv on Wheels (Day 2) Mobile dish tv revolutionizes your driving experience by beaming digital entertainment directly into your car. You can choose from a vast bouquet of 100 + channels offering news, sports, music and entertainment For mobile dish tv details – Call us at : 0120 -2467587 .

Dishtv App (Day 2) How to Install? Step 1 - Click on the Download Button Step 2 -You will receive a link on the mobile no. entered in the form below. Step 3 - Click on the link in the message Step 4 - It will start downloading

Multiplexing Digital TV services (or channels) are grouped together in multiplexes. A multiplex consists of a stream of digital information containing, among other things, a mixture of the sound and pictures from a number of services. S. No Channel Name LCN TP Timings Channel running from 11: 00 hrs to 3: 59 hrs on same LCN. Channel running from 4: 00 hrs to 10: 59 hrs on same LCN. 1 TV 10 Telugu News 1665 3 11: 00 hrs to 3: 59 hrs TV 10 Telugu News Gemini News S. No Channel Name LCN TP Timings Channel running from 10: 00 pm to 7: 30 pm on same LCN. Channel running from 7: 30 pm to 10: 00 pm on same LCN. 1 God Tv 1087 12 10: 00 pm to 7: 30 pm God Tv Peace of Mind Note – Above mentioned grid is for example and change as per updates received from broadcasting team.

Parental Lock Facility It means, subscribe can lock his unwanted channels through this facility.

Program Guide (EPG) An guide (EPG) is an application used with digital set-top boxes and newer television sets to list current and scheduled programs that are or will be available on each channel and a short summary or commentary for each program.

Games Dishtv active services touch a new level of interactivity , right on your TV screen, whether it is finding jobs or turning your TV into a playground: it all comes alive with our active services. So, go ahead and make the most of your DISHTV with our active services!

Thank you