Document for Technical and Sales Training KXNS 500

Document for Technical and Sales Training KX-NS 500 Basic Specification October 15, 2014 Panasonic System Networks PBX SE team This document explains basic specification of KX-NS 500 version 1 and 4. 1. It is recommended to know basic specification of KX-TDA 100 D and KX-TDA 600 before reading this document. However it is not required to know KX-TDE, KX-NCP and KX-NS 1000 before reading this document. Specifications are subject to change without notice.

1. Introduction (PBX Line-up) KX-NS 500 is successor of KX-TDA/TDE 100 -200 and KX-NCP with built-in solution based on KX-NS 1000. Max. Ext NS IP/Digital Hybrid PBX TDA as Digital PBX KX-NS 500 Max. 130 Ext TDA 600 Max. 960 Ext TDE/NCP as IP/Digital Hybrid PBX TDE 600　　　　 Max. 960 Ext NS Pure IP PBX NS 1000 x 3 + TDA 620 x 5　　　　　　　 Max. 1000 Ext 128 TDE 200 Max. 168 Ext TDA 100 D Max. 128 Ext TDA 200 Max. 128 Ext 64 TDA 100 Max. 64 by Power-S TDE 100 Max. 64 by Power-S 24 KX-TE TDA 30 Max. 28 Ext NCP as “TDE 30” Max. 40 Ext Max. 24 Ext Analog Digital Max. Ext = Digital PT + Analog SLT (except D-XDP and except IP Phone) IP (more features) 2

2. Introduction (Feature) KX-NS 500 provides same features and same operations as KX-TDA 100 D. And more features are supported based on KX-TDE/NCP version 8 and KX-NS 1000 version 3. Built-in Solution VM / Recording / UM Call Center / UC / Mobility / Security KX-NS 1000 Version 2. 1 Program by PT N/A KX-NS 1000 Version 3 Web Program by PT Yes KX-NS 500 Program by PT Web Program More IP KX-TDE/NCP Version 4 KX-TDE/NCP Version 8 KX-TDA 100 D Program by PT Unified PCMC (Application) Web programming is supported instead of Unified PCMC. Programming by PT is also supported. The specification is same as KX-TDA. 3

3. One Page Sales Point Enough capacity by IP ! SIP for extension and trunk ! Digital Phone / SLT Max. 130 DISA for Automated AA Business Attendant w/o operator ! Improve 2 -ch DISA Built-in ! Vo. IP Cost Saving Telephone Company IP Phone Max. 128 KX-NS 500 Additionally No need to buy other PBX again to increase capacity in future Caller No need operator to transfer a call Analog PT and old Digital PTPT connection when PBX Cost replacement ! KX-T 74 xx KX-T 75 xx KX-T 77 xx 2 -hour recording for DISA and Simple VM Saving VM VM, Recording and Business Call center feature by Improve 400 -hour recording SD ! Telephone Company KX-TVM by SD Caller Operator No discard your PT PT = PBX Proprietary Telephone Supervisor can record a call.

Chapter 1 Configuration 5

11. Main Cabinet Cost Saving You can save cost because required hardware is factory pre-installed. - 2 -ch DISA or Simple VM / Recording time : 120 min (Simple VM specification is same as ESVM 2 card on OPB 3 card of KX-TDA 100 D. ) - Digital PT 2 -port (+ 2 D-XDP) - SLT 16 -port with caller ID and message waiting - Analog CO 6 -port with caller ID Analog CO can be changed to paging port or external BGM port. - 2 -ch internal BGM (WAV file can be saved. ) RS 232 is not supported. - LAN port (10/100 Base TX) / USB port SMDR is available using LAN. - Power supply / External battery port LAN 1 -RJ 45 Analog CO 3 -RJ 45 for 6 -ch DPT SLT 1 -RJ 45 for 2 -DPT 5 -RJ 45 SLT 1 -2 / SLT 3 -4 Power failure transfer for 2 ch (CO-1/2 to SLT 1/2) SLT 5 -8 / SLT 9 -12 SLT 13 -16 6

Cost Saving 12. Expandability KX-NS 500 has expandability with optional cards and expansion cabinets. You do not need to discard KX-NS 500 to increase capacity in future. KX-NS 500 without option KX-NS 500 6 -CO + 2 -DPT + 16 -SLT Connection is like KXTDA 600 and KX-TDA 620. 16 -DPT or SLT 6 -CO + 2 -DPT + 16 -SLT KX-NS 520 KX-NS 520 KX-NS 500 32 SLT 64 SLT 96 SLT 128 SLT Factory Pre-installed to KX-NS 500 1 -RJ 45 PFT 2 -RJ 45 for 4 -SLT with Caller ID & MSW 5 -RJ 45 for 16 -SLT Power Supply External Battery Port 7

Cost Saving 13. More Expandability Capacity can be increased to 1, 000 extensions using KX-NS 500 version 4. 1 software with KX-NS 1000. (Hardware of KX-NS 500 version 4. 1 is same as version 1. ) You do not need to discard KX-NS 500 to increase capacity in future. KX-NS 520 KX-NS 520 KX-NS 520 KX-NS 500 KX-NS 1000 1, 000 Extensions KX-NS 500 IP Network 100 % Feature Transparency like TDA 600 and TDA 620 Max. 15 KX-NS 500 with KX-NS 520 can be slave unit of KX-NS 1000 works as “KX-TDA 600”. KX-NS 500 with KX-NS 520 works as “KX-TDA 620”. 8

14. Card Installation for Main Cabinet Each 2 free slots are supported for trunk and extension. Max. 1 card DPH 2 (Door phone) Each 1 card Max. 1 card SD (M/S/XS) LCOT 6 (Analog CO) DSP (L/M/S) BRI 2 (4 -ch) RMT (Modem) EXP-M (to NS 520) KX-NS 500 MPR BRI 4 (8 -ch) PRI 23 PRI 30 / E 1 Max. 16 -port + D-XDP Max. 2 cards DHLC 4 (Hybrid) MCSLC 8 (SLT) DLC 8 (DPT) Max. 1 card MCSLC 16 (SLT) DLC 16 (DPT) for Optional Trunk or Door for Optional Extension 6 -CO + 2 -DPT + 16 -SLT (Factory Pre-installed) For example, if DLC 16 is installed, other extension card cannot be installed. 9

15. Card Installation for Expansion Cabinet Max. 16 -port + D-XDP Max. 2 cards DHLC 4 (Hybrid) Slot 2 LCOT 6 Yes Yes (V 4. 1) Yes No No Yes MCSLC 16 (SLT) Yes No DLC 16 (DPT) Slot 1 LCOT 6 BRI 2 BRI 4 PRI 23 PRI 30/E 1 DPH 2 KX-NS 520 Connection to KX-NS 500 (Factory pre-installed) PRI 23 DPH 2 PRI 30/E 1 Yes (V 4. 1) No Yes MCSLC 8 (SLT) BRI 2 BRI 4 Yes DLC 8 (DPT) Max. 1 card for Optional Trunk or Door for Optional Extension 16 -SLT (Factory Pre-installed) 10

16. Capacity for Trunk Type NS 500 Pre-installed NS 500 Max. NS 500 + 1 NS 520 NS 500 + 2 NS 520 NS 500 + 3 NS 520 Trunk (Legacy + IP) 6 100 (36+64) 136 (72+64) 172 (108+64) 208 (144+64) Trunk (Legacy) 6 36 (30+6) 72 (V 4. 1) (36 x 2) 108 (V 4. 1) (36 x 3) 144 (V 4. 1) (36 x 4) PRI 30 / E 1 0 30 60 90 120 BRI 0 8 ch (BRI 4 x 1) 24 ch (8+8 x 2 x 1) 40 ch (8+8 x 2 x 2) 56 ch (8+8 x 2 x 3) A+B+P 6 12 24 36 48 A. Analog CO 6 12 24 36 48 B. BGM 6 6 6 P. Paging 6 6 6 Trunk (IP) 0 64 SIP 0 64 H. 323 0 32 Vo. IP DSP card and activation key provide IP trunk for H. 323 and SIP. 11

17. Capacity for Extension Type NS 500 Max. NS 500 + 1 NS 520 NS 500 + 2 NS 520 NS 500 + 3 NS 520 18 (18+0) 162 (34+128) 194 (66+128) 226 (98+128) 258 (130+128) 18 (16+2) 34 (32+2) 66 (64+2) 98 (96+2) 130 (128+2) SLT 16 32 64 96 128 DTxx / T 76 xx without D-XDP 2 18 (16 x 1+2) 34 (16 x 2+2) 50 (16 x 3+2) 66 (16 x 4+2) T 74 xx / T 75 xx / T 77 xx 0 8 16 24 32 Extension (IP) 0 Pre-installed Ext (Legacy + IP) without D-XDP Extension (Legacy) without D-XDP 128 Vo. IP DSP card and activation key are required for IP extension. Extension capacity with D-XDP is limited by power supply capacity. Item LF Digital PT DTxxx / T 76 xxx 1 Model Load Figure KX-NS 500 40 Digital PT by D-XDP KX-NS 520 40 Analog PT Item LF For example, DHLC 4 4 KX-NS 500 16 LF 0. 5 SLC 8 8 DLC 16 x 1 0 LF 1. 5 SLC 16 16 DT 300 x 16 16 LF KX-NS 500 16 D-XDP x 16 8 LF Digital PT I/F CS (2 -ch) 2 Digital PT I/F CS (8 -ch) 8 32 DT+D-XDP Value of Load Figure is different from KX-TDA/TDE because KX-NS is new hardware design. 40 LF 12

18. Capacity for Others Type NS 500 Pre-installed NS 500 Max. Portable Station Cell Station (DPT I/F + IP I/F) NS 500 + 1 NS 520 NS 500 + 2 NS 520 NS 500 + 3 NS 520 128 PS 2 CS 40 CS (8+32) 48 CS (16+32) 56 CS (24+32) 64 CS (32+32) 2 CS 8 CS 16 CS 24 CS 32 CS DPT I/F CS (2 ch) 2 CS 8 CS 16 CS 24 CS 32 CS DPT I/F CS (8 ch) 0 CS 4 CS 8 CS 12 CS 16 CS DPT I/F CS IP I/F CS (8 ch) 0 CS 32 CS x 8 ch KX-NCP 158 (8 ch) 0 CS 16 CS x 8 ch KX-NS 0154 (8 ch) 0 CS 32 CS x 8 ch DISA Simple VM 64 ch by DSP-L 2 ch UM : Built-in TVM 0 ch KX-TVM (DPT I/F) 4 ch + 24 ch 0/0/0 2/2/2 Door phone / Opener / Sensor 24 ch by DSP + SD Card + Activation Key 48 ch by 2 KX-TVM 200 4/4/4 6/6/6 8/8/8 13

19. Compatibility for Telephone Cost Saving You do not need to discard old phones, when you upgrade PBX from Panasonic old PBX to KX-NS 500. PT KX-T 70 xx / KX-T 71 xx / KX-T 73 xx KX-T 72 xx (Load Figure : 3) DHLC 4 No (*) DLC 8 / DLC 16 2 -ch digital port on main cabinet No for Analog PT No for old Digital PT KX-T 74 xx / T 75 xx (Load Figure : 3) Yes No for old Digital PT KX-T 77 xx Yes No for Analog PT KX-T 76 xx / KX-DT 3 xx / KX-DT 5 xx Yes *) These phones can be connected technically. However since these phones are too old, it is recommended to replace to KX-DT 5 xx phone. These phones consume more electric power because old design. DHLC port can provide strong power. <Compatible IP Phone> KX-NT 265 KX-NT 3 xx / KX-NT 5 xx KX-UTxxx <No Support> KX-NT 136 / KX-NT 400 / KX-HGT 100 KX-TDA 0300 and KX-TDA 0350 (Application for Digital PT using USB) 14

Chapter 2 Optional Card 15

21. Optional Card for Extension / Trunk Model Symbol Specification KX-NS 5170 DHLC 4 4 -port for KX-DT / Old Digital PT / Analog PT / CS (DPT I/F) / KX-TVM (DPT I/F) and 4 -port SLT - DPT port : with XDP and Digital XDP - SLT port : with Caller ID (*1) but without MSW KX-NS 5171 DLC 8 8 -port for Digital PT : KX-T 76 xx / KX-DTxxx and CS (DPT I/F) / KX-TVM (DPT I/F) KX-NS 5172 DLC 16 16 -port for Digital PT : KX-T 76 xx / KX-DTxxx and CS (DPT I/F) / KX-TVM (DPT I/F) KX-NS 5173 MCSLC 8 8 -port SLT I/F with Caller ID and Message Waiting KX-NS 5174 MCSLC 16 16 -port SLT I/F with Caller ID and Message Waiting KX-NS 5180 LCOT 6 6 -port Analog Trunk I/F with Caller ID KX-NS 5282 BRI 2 2 -port x 2 -ch ISDN KX-NS 5284 BRI 4 4 -port x 2 -ch ISDN KX-NS 5290 CE PRI 30/E 1 30 -ch ISDN or E 1 by one card KX-NS 5162 DPH 2 Each 2 I/F for Door phone / Opener / Sensor T 1, E&M and analog DID card are not supported. Pay tone feature is not available. KX-NS 5290 X = PRI 23 *1) Should be V 4. 1 software and DHLC 4 any hardware version. 16

22. Optional Card for Others Model Symbol Specification KX-NS 5110 DSP-S DISA (30 ch) or Vo. IP ( 61 ch) or mixture KX-NS 5111 DSP-M DISA (62 ch) or Vo. IP (125 ch) or mixture KX-NS 5112 DSP-L DISA (64 ch) or Vo. IP (252 ch) or mixture KX-NS 5162 DPH 2 Each 2 I/F for Door phone / Opener / Sensor KX-NS 5134 SD(XS) Built-in KX-TVM recording time : 40 H 2 G KX-NS 5135 SD(S) Built-in KX-TVM recording time : 200 H 8 G KX-NS 5136 SD(M) Built-in KX-TVM recording time : 400 H 16 G KX-NS 5130 EXP-M Connection for KX-NS 520 3 units KX-TDA 0196 RMT Modem for remote maintenance DSP SD Card Vo. IP Built-in KX-TVM DISA Simple VM SMDR (Calls) No No N/A 2 -ch 1, 000 No Yes N/A 2 -ch 40, 000 Yes No Yes N/A 64 -ch 2 -ch 1, 000 Yes Yes 64 -ch 2 -ch 40, 000 17

23. Vo. IP DSP Card Required DSP can be advised using programming tool without PBX. (Off-line mode) 18

Chapter 3 Activation Key 19

31. Activation Key for Vo. IP IP Trunk Activation Key as Trunk I/F Card KX-NSM 102 2 ch IP Trunk (SIP or H. 323) KX-NSM 104 4 ch KX-NSM 108 8 ch KX-NSM 116 16 ch IP Extension Activation Key as Extension I/F Card KX-NSM 201 KX-NSM 205 Panasonic KX-NT based IP Software phone (and KX-NT/UT hardware phone) 1 ch 5 ch KX-NSM 210 10 ch KX-NSM 220 20 ch KX-NSM 501 KX-NSM 505 Panasonic KX-NT/UT hardware phone　 (Not including Panasonic KX-NT 700) KX-NSM 510 KX-NSM 520 KX-NSM 701 KX-NSM 705 KX-NSM 710 KX-NSM 720 1 ch 5 ch 10 ch 4 -ch is pre installed. 20 ch SIP hardware/software phone (including Panasonic KX-NT 700) 　 　 　 1 ch 5 ch 10 ch 20 ch Activation keys in this page and following pages are for both KX-NS 500 and KX-NS 1000. 20

32. Activation Key for UM UM (Built-in KX-TVM) Activation Key KX-NSU 002 UM : Automatic Two-way Recording by supervisor KX-NSU 003 UM : Message Backup KX-NSU 102 KX-NSU 104 UM : Channel Expansion as TVM 204 card 2 -ch is pre-installed. KX-NSU 201 UM : E-mail 1 AK for All supervisors 1 AK　 2 ch 4 ch 1 mailbox user KX-NSU 205 5 mailbox user KX-NSU 210 10 mailbox user KX-NSU 220 20 mailbox user KX-NSU 299 All mailbox user KX-NSU 301 KX-NSU 305 KX-NSU 310 1 extension user UM : Two-way Recording by user 5 extension user 10 extension user KX-NSU 320 20 extension user KX-NSU 399 All extension user <Vo. IP (AK for previous page)> DSP is also required. <UM> SD card and DSP are also required. 21

33. Activation Key for PBX Features PBX Extension Feature Activation Key KX-NSE 101 KX-NSE 105 Extension and Mobile parallel feature 1 extension user 5 extension user KX-NSE 110 10 extension user KX-NSE 120 20 extension user PBX to PBX Network Activation Key KX-NSN 002 QSIG Network with Enhance Feature　 　 System Feature Activation Key KX-NSF 101 3 rd party CTI Interface　 KX-NSA 020 Multiple CTI Connection　 KX-NSF 201 Built-in web call center report Announcement of waiting order in queue 22

34. Activation Key for UC (Communication Assistant) CA Activation Key KX-NSA 201 1 extension user CA Pro KX-NSA 205 5 extension user KX-NSA 210 10 extension user KX-NSA 240 40 extension user KX-NSA 249 128 extension user KX-NSA 301 CA Supervisor 　 1 extension user KX-NSA 401 CA Operator Console 　 1 extension user KX-NSA 901 CA Network Plug-in 1 CA user KX-NSA 905 5 CA user KX-NSA 910 10 CA user KX-NSA 940 40 CA user KX-NSA 949 128 CA user KX-NSA 010 CA Thin Client Server Connection　 23

35. Pre-Installed Activation Key Following features are available without buying activation key and without expiration. IP Extension for KX-UT and KX-NT hardware phone : 4 ch - Not for KX-NT 700 and KX-NT based software phone - Not for 3 rd party SIP phone => Easy to sell Panasonic KX-UT and KX-NT UM (Built-in KX-TVM) : 2 ch CA Basic (Built-in server / External server) : All users <Vo. IP> DSP is also required. <UM> SD card and DSP are also required. 24

36. Pre-Installed Activation Key for Trial 60 -day trial is available before buying activation key for followings. 60 -day can start anytime for each feature. (not start after default clear) Trial cannot be used repeatedly. (only one time) UM (Built-in KX-TVM) : Automatic Two-way Recording by Supervisor UM (Built-in KX-TVM) : Message Backup UM (Built-in KX-TVM) : E-mail (128 mailbox users) UM (Built-in KX-TVM) : 2 Way Recording (30 extension users) Mobile Extension (30 extension users) CA PRO (128 users) CA Supervisor (1 user) CA Operator (1 user) CA Thin Client Server Connection 3 rd party CTI Interface　 Multiple CTI Connection　 Built-in ACD Report / Announcement of waiting order in queue 25

37. Activation Key - Condition When only one CTI server except CA is connected with PBX, KX-NSF 101 activation key is required. - When other CTI server application is connected through CSTA MUX, KX-NSA 020 activation key for CSTA MUX is required. KX-NSF 101 activation key for CTI (sever) interface is NOT required in this case. CA Client AK CA Basic / CA Pro etc CA Client AK CSTA MUX AK CTI Server AK Panasonic CA (Server) Other Application (Server) CTI Server AK Not Required Panasonic CSTA MUX Panasonic CA (Server) CTI Server AK Not Required CA Server Other 1 0 1 AK CA Server Other AK CA Client 0 1 1 x NSF 101 1 CA Client + 1 x NSA 020 0 2 2 x NSA 020 1 2 CA Client + 2 x NSA 020 0 3 3 x NSA 020 1 3 CA Client + 3 x NSA 020 0 4 4 x NSA 020 Other Application (Server) 26

38. Activation Key - Condition Following activation key is only for KX-NS 1000. 27

Chapter 4 PBX Built-in Solution 28

KX-NS 500 KX-NS 1000 41 -1. Voice Mail KX-TVM version 3 based Voice Mail function is built-in. Memory card, Vo. IP DSP card and activation key are required for full KX-TVM function. Customer or other Extension KX-TVM (Built-in) Built-in VM Mailbox 101 104 102 105 103 : No Answer Max. 24 ch 400 h recording for KX-NS 500 1, 000 h recording for KX-NS 1000 VM Group Ext No. : 500 Hello this is Tom. Please lave voice message. KX-TDA/TDE/NCP 101 Susan 102 Mike 103 Tom KX-TVM 200 Max. 24 ch 1, 000 h recording VM Group Ext No. : 500 29

KX-NS 500 KX-NS 1000 41 -2. Voice Mail KX-TVM version 3 based Voice Mail function is built-in. Memory card, Vo. IP DSP card and activation key are required for full KX-TVM function. <KX-NS 1000 with DSP> <KX-NS 500> (Factory Built-in) Without SD w/o SD or w/o DSP : 2 h 2 h or without DSP Same feature as SVM on OPB 3 card of TDA/TDE/NCP. KX-NS 5134 (Factory pre-installed) Compact Flash : 2 h KX-NSU 001 AK : 15 h Same feature as KX-TVM with above Compact Flash 2 G SD card : 40 h DSP is also required. KX-NS 5135 KX-NS 5136 8 G SD card : 200 h DSP is also required. KX-NS 0135 Compact Flash : 200 h 16 G SD card : 400 h KX-NS 0136 Compact Flash : 450 h KX-NS 0137 Compact Flash : 1, 000 h DSP is also required <For KX-NS 500 / KX-NS 1000 Common> KX-NSU 102 AK : More 2 -ch KX-NSU 2 xx AK : E-mail for xx users KX-NSU 104 AK : More 4 -ch KX-NSU 3 xx AK : 2 -way Recording for xx users using PT [2 -way Record] button or CA 30

KX-NS 500 KX-NS 1000 41 -3. Voice Mail Activation key is required to increase channels. 2 -ch is supported without activation key. KX-NSU 102 AK : More 2 -ch KX-NSU 104 AK : More 4 -ch <KX-NS 500> DSP SD AK Simple VM No No No Yes No No 2 ch Yes Yes Yes 2 ch Compact Flash AK Simple VM No N/A Yes N/A DISA 2 ch Built-in TVM N/A Up to free DSP (Max. 64 ch) 2 ch Max. 24 ch <KX-NS 1000> DSP Yes Factory pre-install or Option DISA Up to free DSP (Max. 64 ch) Built-in TVM 2 ch Max. 30 ch DISA is supported without “OPB 3 card” and “SVM or MSG card”. 31

KX-NS 500 42 -1. Unified Message (VM to e-mail) You can receive voice message as e-mail by PC at your desk or by your smart-phone anywhere immediately. Missed call w/o voice message also can be e-mailed. So these messages are unified by e-mail. You do not miss any contact from your customers, if you get e-mail. Activation key : KX-NSU 2 xx is required to send e-mail. Mobile Network or Wi. Fi IP Network or Some customer sends e-mail. Telephone Company Office KX-TVM (Built-in) Some customer leaves VM or disconnects call without VM. with VM as attached file E-mail Server < E-mail example for missed call > 32

KX-NS 500 KX-NS 1000 43 -1. Recording Supervisor can record call for other extension to built-in VM automatically. This is useful for call center or for reducing unnecessary call such as call to personal friend using company phone cost during working time. Activation key : KX-NSU 002 is required. (KX-NSU 3 xx is not required. ) Customer Easy programming and playing for supervisor using built-in web server KX-TVM (Built-in) Extension Supervisor (Max. 32) KX-NS 500 can record max. 24 calls at the same time. KX-NS 1000 one cabinet can record max. 24 calls at the same time. KX-NS 1000 one look network supports max. 16 built-in VM in order to expand channels and recording capacity. 30 ch Record 24 ch Record 33

KX-NS 500 KX-NS 1000 43 -2. Recording - Back-up is available for recording to server (NAS) or USB memory automatically by schedule if maximum recording capacity is not enough. KX -NS PBX has USB port. Activation key : KX-NSU 003 is required for back-up. KX-TVM (Built-in) WAV converter is provided by Panasonic. KX-TVM (Built-in) Year, date and time are included in the file name. YYMMDD : 12 08 02 HHMMSS : 12 48 10 34

KX-NS 500 44. Call Center - Voice message KX-NS 1000 Queuing order is announced using built-in VM to caller who is calling call center. Expected waiting time also can be announced using built-in VM. Caller feels that KX-NS PBX user has very professional call center. Activation key : KX-NSF 201 is required. DISA Customer Hello this is Panasonic Travel. This call is recorded in order to improve our service. <Example of waiting time> Four other people are waiting. And your expected waiting time is around 16 minutes. DISA No Dial to ICD Group w/ Queuing table Idle Ext? Yes No Talking is recorded automatically. KX-TVM (Built-in) Queuing message by DISA Sorry all agents are on the phone now. KX-TVM (Built-in) Four other people are waiting. Please wait for the moment. We are connecting by queuing order. Or dial 1 to leave voice message Caller can leave voice message. KX-TVM (Built-in) One agent becomes idle. BGM for ICD Group We are providing special price for trip to Japan… 35

KX-NS 500 45. Call Center - Report KX-NS 1000 Call center monitoring and reporting are built-in. Activation key : KX-NSF 201 is required. (Same as Queuing order announcement) Optional SD card is required for KX-NS 500 to log 300, 000 calls. Optional compact flash card is required for KX-NS 1000 to log 600, 000 calls. Factory built-in compact flash card for KX-NS 1000 supports 10, 000 calls (for trial). <What is New from CA Supervisor? > - Graphical report, exporting to CSV and so on are supported. - Report for call center agent (extension user in ICD group) is supported. - Application installation is not required for client PC because KX-NS PBX supports this feature using built-in web server. Supervisor (Max. 16) 36

KX-NS 500 46 -1. UC : Unified Communication KX-NS 1000 Unified Communication server (Communication Assistant) is built-in. You can select best contact method depend on other party’ status. Call extension / Call cell phone / Call home phone Leave voice message / Send e-mail / Chat Activation key is required for CA Pro, CA Supervisor and CA Operator. On the phone PC(CA) used PC(CA) not used CA is working but PC was not operated since Day HH: MM. 37

KX-NS 500 KX-NS 1000 46 -2. UC - Video Call SIP video phone is available by P 2 P using H. 263 or H. 264. P 2 P for IP extension to SIP trunk is also supported. (But Panasonic HD-VC cannot be SIP extension of KX-NS-PBX. ) HQ Branch IP Network (VPN) SIP Video Software-phone with USB camera or Yealink IP Video Phone VP-2009 Fanvil D 800 Android Video Phone http: //www. fanvilphones. com/products-d 800. php P 2 P SIP Trunk for example < P 2 P > IP Phone Type IP Network (SIP Provider) P 2 P IP Extension Customer KX-NT 300 series KX-NT 543/546/560 KX-NT 550 series KX-UT series 3 rd party SIP phone IP Ext to IP Ext Yes Yes Yes SIP Trunk to IP Ext (*1) No Yes (*2) Yes Yes *1) Depend on specification of SIP provider, this feature does not work. *2) Software version up of NT 5 xx is required. 38

KX-NS 500 KX-NS 1000 47 -1. Mobility - Receive a call When your customer calls your office phone number, both phone in office and your cellular phone can ring at the same time. Activation key : KX-NSE 1 xx is required for xx users. Cellular Network Telephone Network Dial 092 -123 -4322 (2) (1) Office PBX has to detect “answer” of cellular, because PBX has to stop ringing of extension phone when cellular phone answers the call. (3) (1) Any CO type including cellular phone (2) IP / ISDN / E 1 / Analog (3) IP / ISDN / E 1/ Analog with reverse 0344445555 Customer 03 -4444 -5555 EXT 101 092 -123 -4321 080 -888 -7777 EXT 102 092 -123 -4322 Extension 102 sets call forwarding no answer to cellular phone (080 -888 -7777) with “keep ringing” mode. Phone number of caller (customer) can be displayed depend on specification of telephone network. This service is available by some ISDN or SIP network in Europe. 39

KX-NS 500 KX-NS 1000 47 -2. Mobility - Make a call When you call your customer using cellular phone through PBX (DISA), the phone number of your office is informed to your customer instead of the number of your cellular phone. DID number can be informed as CLIP for SIP / H. 323 / ISDN. Phone number of the line is informed to cellular from telephone network for analog. Cellular Network Telephone Network 0921234322 (2) (3) Office (1) (3) (2)(1) Customer 03 -4444 -5555 EXT 101 092 -123 -4321 080 -888 -7777 EXT 102 092 -123 -4322 Any CO type including cellular phone SIP / H. 323 / ISDN / E 1 / Analog regardless reverse Dial PBX DISA number : 092 -123 -4300 after DISA answer + CO access number : 0 or 9 + Customer phone : 03 -4444 -5555 Cellular phone can be recognized as extension (102) automatically based on pre-assigned caller ID (080 -888 -7777). 40

KX-NS 500 KX-NS 1000 47 -3. Mobility using IP Built-in MRG feature supports remote IP extension without VPN. MRG = Media Relay Gateway Following phones support this feature. - KX-NT 543/NT 546/NT 560 (Version up of phone software is required. ) - KX-NT 511 and KX-NT 550 series - KX-UT series - 3 rd party SIP phone with Blank UDP transmit capability. (Video phone is also supported. ) Other phones do not support this feature. KX-UDT / KX-NT 300 series / KX-NT 300 based software phone Local Office WAN 11. 22. 33. 44 Internet WAN 22. 33. 44. 55 Remote Office or Mobile Internet 192. 168. 0. 101 LAN Ext 101 192. 168. 0. 201 192. 168. 0. 1 LAN Ext 102 192. 168. 1. 201 Ext 103 IP address in above picture is example. Activation key is not required for MRG but activation key for IP extension is required. 41

KX-NS 500 KX-NS 1000 48. Conference Any extension user including software-phone in smart-phone can make a conference group call. All 32 members can talk. (Not only listen. ) Cellular phone Smart-phone Telephone Company Cellular Company IP Network If member cannot answer the call or member is not called because not programmed as member, they can join by PIN through DISA after one or more members answer the call. Extension user can dial PIN directly without DISA. *32 - Conference group number (1 -8) - PIN # software-phone in Smart-phone Feature Conference group call : Dial *32 Other conference such as PT [Conference] key *1) KX-NS 500 without DSP KX-NS 500 with DSP Yes (32 ch) KX-NS 1000 with DSP Yes (72 ch) *1) 32 ch : 3 people x 10 rooms / 4 x 8 / 3 x 5 + 4 x 4 / 8 x 4 for example (Max. 8 people) 42

KX-NS 500 KX-NS 1000 49 -1. Paging Any extension user including software-phone in smart-phone can make a paging call. HQ Paging IP Network Branch (IP Phone) Paging *33 – Paging group number 43

KX-NS 500 KX-NS 1000 49 -2. One-look Networking Any extension user including software-phone in smart-phone can make a paging call to all PBXs connected by one-look networking. Activation key : KX-NSN 001 is required for each PBX. 2 nd KX-NS 1000 in Tokyo 1 st KX-NS 1000 in Fukuoka Paging IP Network (VPN) 16 th KX-NS 1000 in Niseko Paging *33 – Paging group number Paging 44

KX-NS 500 50. Security with Network Camera KX-NS 1000 Alarm detected by sensor port of KX-NS PBX is e-mailed so that you can access network camera and so on immediately using smart-phone or PC. Mobile Network or Wi. Fi IP Network E-mail or Office Window near meeting room was broken. View camera. http: //www. niseko. ne. jp/liveca mera/ E-mail Server Web Make a paging call by software phone. Dial *3301. KX-NS 1000 version 4. 1 supports this feature. Both PBX and security camera can be provided by Panasonic. Other major PBX makers do not have security camera. Optional card : KX-NS 5162 has to be installed for sensor. One KX-NS 5162 supports 2 -ch sensor and 2 -ch door phone. KX-NS 500 with expansion cabinets supports 4 KX-NS 5162. 45

Chapter 5 Installation 46

51. Location of Installation KX-NS 500 and KX-NS 520 can be installed on wall or in 19 inch rack. Required equipment is packed. On Wall in 19 inch rack It is required to open a cover in order to install optional cards. And it is required to remove an AC cable to open a cover. Do not turn on power when a cover is opening. 47

52. Connection with Expansion Cabinet KX-NS 500 and KX-NS 520 can be connected directly with straight LAN cable (CAT 5 E). Hub is not required. - This LAN cable is not shipped with KX-NS 520. - IP protocol is not used. Communication protocol is similar to communication for KX-TDA 600 and KX-TDA 620. - Length of LAN cable has to be less than 3 m because IP protocol is not used and because avoiding trouble by thunder. KX-NS 520 KX-NS 500 Building -1 KX-NS 500 Building -2 KX-NS 520 KX-NS 500 and KX-NS 520 should not be installed in different building. 48

53. Programming using PC is available through LAN or modem. Telephone Company CO / PRI / E 1 Customer’s Office KX-NS 500 Dealer’s Office Port Fwd Internet LAN Router LAN Modem Analog modem is available with KX-TDA 0196. ISDN 64 k digital modem is available through PRI card of KX-NS 500 without KX-TDA 0196. Port forwarding is required for router to connect through LAN from remote location. Port number is 80. 49

54. Programming through USB Easy Program Independent maintenance port like KX-NS 1000 is NOT supported. However KX-NS 500 USB port with external adapter works as independent maintenance port. KX-NS 500 with adapter supports DHCP server function by default like KX-NS 1000. KX-NS 500 USB Adapter LAN 192. 168. 0. 101 (default) LAN 223. 0. 0. 15 Port mirroring is not supported. Following adapters were tested with KX-NS PBX. Maker Model Name BUFFALO LUA 3 -U 2 -ATX IO DATA ETX 3 -US 2 PCI (Planet) UE-100 TX-G 3 These are using same component. AX 88772 by ASIX USB to Giga Bit LAN adapter is NOT supported. 50

55. Web Programming Easy Program Built-in web server supports PBX and VM all programming. - Programming is very easy because programming method is basically same as KX-TDA-TDE-NCP and KX-TVM. - It is not required to install Application (Programming Tool) because Web. MS Internet Explorer and so on are required. Programming for PBX features Same as TDA/TDE !! Programming for VM features Same as TVM !! 51

56. Programming Tool Application (Programming Tool) is required to connect through modem. GUI and Operation for programming are same as web programming. 52

Easy Program 57. Programming using PT Operation for programming is same as KX-TDA 100 D. < Available PT > KX-T 77 xx N/A KX-T 74 xx KX-T 75 xx N/A KX-T 76 xx KX-DT 3 xx KX-DT 5 xx 3 or 6 line LCD Model only KX-NT 3 xx KX-NT 5 xx Followings are added newly. KX-NS 500 For example, 1. Confirm IP address of PBX using PT. 2. Log-in to PBX using customer’s PC by Web. 53

Chapter 6 Difference from KX-NS 1000 54

61. Feature Difference KX-NS 500 version 4. 1 and KX-NS 1000 version 4. 1 have same features basically like KX-NCP and KX-TDE. Feature difference is as follows. Feature KX-NS 500 KX-NS 1000 Yes (Version 4. 1) Yes No but SMDR through LAN Yes LAN port 10/100 Base TX 10/1000 WAN port No Yes MNT port No but USB port with adapter Yes No by USB port Yes by MNT port Trunk Adapter : KX-NS 8188/8290 Yes Fax to e-mail No Yes Sensor to e-mail Yes (Version 4. 1) Modem : KX-TDA 0196 Yes (*) No PT Program Yes (*) No 40, 000 calls SMDR by SD Yes (*) No One-look network RS 232 port Port mirroring (*) These features are not available when KX-NS 500 is connected with KX-NS 1000 by one-look network. 55

Thank you ! 56