Do D Pest Management Business Process Reengineering Focus

Do. D Pest Management - Business Process Reengineering • Focus on customer support - outcomes – Maximize process efficiency and effectiveness – Provide reliable and timely data and information for reporting and decision making • Requirements document – Process diagrams – Business rules – Data standard • Projected project completion – 31 December 2019 1

Business Process Re-engineering (BPR) Process Implementation BPR Start Develop “To-Be” Data Model (DIV-2) Perform Discovery (Review requirements) Conduct “As Is” Assessment Conduct “To-Be” workshops; develop BPR Products Conduct Gap Analysis Develop Requirements Documentation • Prepare requirements* documents Develop Process Model (OV-6 c) • Integrate requirements and processes • Develop Business Enterprise Architecture • Update policies • Provide Training • Update System Capabilities Adjust Requirements as necessary Develop “To-Be” Business Rules (OV-6 a) et al. Gain Do. D Leadership Approval BPR End • FBGB Phase III * Requirements include capabilities, processes, data, policy, training 2

Phases of a BPR Phase I: Initialization Identify Process Owner Define Scope and Boundaries Phase II: Definition Perform AS – IS Analysis Perform Reengineering (TO – BE) Phase III: Controls Develop & Implement measures Perform feedback 7

Phase I: Initialization Identify Process Owner Define Scope and Boundaries o Identify Process ownership o Define Scope and Boundaries ü Need process owner and stakeholders to make things happen ü Identify processes to be reengineered ü Understand the process environment ü Document reengineered processes 8

Phase II: Definition Perform AS – IS Analysis Perform Reengineering (TO – BE) o o Perform AS – IS Analysis ü Examine process environment ü Diagram existing processes ü Identify strengths, weaknesses Perform Reengineering (TO – BE) ü Develop TO – BE § § Diagram reengineered processes, including gaps Define data requirements Develop business rules Align controls with LRPs, Problem Statements etc. § Adjust TO – BE processes as required ü Gather feedback on processes 9

Phase III: Controls Develop & implement measures Perform feedback o Develop & implement measures o Perform feedback ü Implement reengineered processes ü Examine achievement of reengineered processes against strategic objectives ü Evaluate and report on key outcomes (e. g. increased efficiencies, cost savings) ü Get customer feedback 10

Standard BPR Deliverables o A Requirements Document: o Other deliverables from the BPR may include: ü ü Do. DAF Architecture Products Policy Updates Training Information New or Updated Standard Operating Procedures (So. Ps) 7

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