Division for Public Institutions Digital Government United Nations

Division for Public Institutions & Digital Government, United Nations Department of Economic and Social Affairs UN E-GOV Survey 2018 GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES Vincenzo Aquaro Chief, Digital Government Branch DPIDG, UN DESA

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs The 2030 Agenda q Adopted by World Leaders in 2015 q Started its implementation phase three years ago.

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United UN-DESA Flagship Programme 3

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United E-Government Survey: A Continuous Improvement The United Nations E-Government Survey presents a systematic assessment of the use of ICT to transform and reform the public sector by enhancing efficiency, effectiveness, transparency, accountability, access to public services and citizen participation in 193 Countries 2016 2018 2010 2008 2003 4

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs Relevant Numbers and References Outstanding International and National Media Coverage In 2017 >75, 000 ref. Citation analysis of scholarly references to the United Nations e. Government Survey reveals a rapidly expanding level of attention and inherent credibility of the product. *** UN E-Gov External Evaluation Results 2017 5 Timeframe Total downloads Downloads >5 ML 2016* 1, 271, 250 2015* 1, 172, 600 2014** 1, 072, 760 *Second most downloaded publication of DESA **Most downloaded publication of DESA

What is new in the 2018 United Nations E-Government Survey Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs Core principles and GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES linkages with 2030 Five Agenda and 2018 HLPF Dimensions of themes SDG 16 Local Component Cities 2018 Theme: Transformation Forward Fast evolving Resilience Society technologies and Artificial Intelligence

E-Government Survey Methodology: EGDI, OSI, TII, HCI A country’s ranking in the survey is determined by the Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs EGDI - E-Government Development Index, the weighted average of three normalized scores on 1. Scope and quality of online services Online Service Index, OSI 2. Development status of telecommunication infrastructure Telecommunication Infrastructure Index, TII 3. Inherent human capital Human Capital Index, HCI

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United OSQ: Questions covering these DOMAINS HEALTH EDUCATION SOCIAL PROTECTION ECONOMIC GROWTH EMPLOYMENT & DECENT WORK ENVIRONMENTAL PROTECTION PUBLIC SECURITY

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United New Technologies Disrupting Everything Digital Government ICT Innovation Internet of Space Technology Things and Science

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United Unprecedented Challenges Introduced by New Frontier Technologies Unite Nations Under Secretary General for Economic and Social Affairs Mr. Liu Zhenmin “There is a need to consider the unprecedented challenges introduced by new frontier technologies. Without careful planning and design, for example, artificial intelligence has the potential to harm vulnerable populations, reinforce existing inequalities, widen digital divides and adversely affect jobs and economies. The impact of artificial intelligence and other frontier issues are further explored in the 2018 Survey. I encourage you to examine its insights and key lessons learned. This brings me to the importance of strengthening human capacities”. Launch of the 2018 UN E-government Survey – July 2018, New York

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs TRENDS AND INSIGHTS Global and LAC Region

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs Global Trends in Digital Government Source: 2018 UN E-Government Survey

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United E-Government Development Index (EGDI) LOW 0. 00 16 32 L-EGDI MIDDLE 0. 25 66 67 M-EGDI HIGH 0. 50 H-EGDI VERY HIGH 0. 75 71 65 1. 00 TRENDS (IN NUMBER OF COUNTRIES) VH-EGDI 40 29

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United 2018 E-Government Survey: Regional Trends

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs EGDI: Digital Divide (Africa case study) Despite ongoing development gains and investments in technology in several countries, e‑government divide and digital divide continue to persist. Only 4 countries out of 54 in Africa score higher than the world average EGDI of 0. 55, while 14 least developed countries have very low EGDI scores below 0. 25.

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs EGDI Global Rankings Source: 2018 UN E-Government Survey

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United Very High OSI (Top 40) Source: 2018 UN E-Government Survey

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United Very High OSI Source: 2018 UN E-Government Survey (Top 40)

Top 10 Countries in the LAC Region Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United EGDI TII HCI EPI EGDI 2018 Level Country Sub-Region OSI 2018 Rank Country Uruguay South America 0. 8889 0. 6967 0. 7719 0. 7858 Very High 34 Brazil Chile South America 0. 8333 0. 5377 0. 8339 0. 7350 High 42 Argentina South America 0. 7500 0. 5927 0. 8579 0. 7335 High Brazil South America 0. 9236 0. 5220 0. 7525 0. 7327 Barbados Caribbean 0. 6667 0. 6719 0. 8301 Costa Rica Colombia Sub-Region 2018 EPI 2018 Rank 12 Mexico South America 0. 9719 Central 0. 9438 America 43 Colombia South America 0. 9213 23 High 44 Uruguay South America 0. 9157 26 0. 7229 High 46 Peru South America 0. 8652 36 Central America 0. 6736 0. 6343 0. 7933 0. 7004 High 56 Chile 46 South America 0. 8819 0. 4412 0. 7382 0. 6871 High 61 Mexico Central America 0. 9236 0. 4173 0. 7044 St Kittis and Nevis Caribbean 0. 5347 0. 6825 0. 7491 0. 6818 High 64 0. 6554 High 71 South America 0. 8202 Central 0. 7697 Costa Rica America Central 0. 7191 Panama America Dominican 0. 6798 Republic Caribbean Bahamas 0. 6552 High 72 Ecuador South America 0. 6742 81 Caribbean 0. 7014 0. 5393 0. 7249 17 57 66 79 Notes: 1. The region is continuing its improvement in e-government development into 2018. It is no longer represented in the low-EGDI and low-OSI levels. Uruguay has moved from a High-EGDI to a Very-High-EGDI level country in 2018, followed closely by Chile and Argentina just below the Very-High-EGDI threshold.

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United Top 10 OSI countries in the LAC Region Rank in region Country Sub-Region OSI Level OSI TII HCI EGDI 2018 GDI Level 1 Brazil South America Very High 0. 9236 0. 5220 0. 7525 0. 7327 High 1 Mexico Central America Very High 0. 9236 0. 4173 0. 7044 0. 6818 High 3 Uruguay South America Very High 0. 8889 0. 6967 0. 7719 0. 7858 Very High 4 Colombia South America Very High 0. 8819 0. 4412 0. 7382 0. 6871 High 5 Chile South America Very High 0. 8333 0. 5377 0. 8339 0. 7350 High 6 Peru South America Very High 0. 8194 0. 3913 0. 7276 0. 6461 High 7 Argentina South America Very High 0. 7500 0. 5927 0. 8579 0. 7335 High 8 Ecuador South America High 0. 7292 0. 3699 0. 7395 0. 6129 High 9 Bahamas Caribbean High 0. 7014 0. 5393 0. 7249 0. 6552 High 10 Costa Rica Central America High 0. 6736 0. 6343 0. 7933 0. 7004 High Source: 2018 UN E-Government Survey (link)

Percentage of countries grouped by EGDI level in the LAC Region Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United 100% 1 90% 1 80% 4 70% 60% 9 22 9 50% 40% 30% 20% 10% 4 4 10 2 0% LAC region South America Middle EGDI High EGDI Central America Very High EGDI Notes: 1. The region is continuing its improvement in e-government development into 2018. It is no longer represented in the low-EGDI levels. Caribbean

Percentage of Countries grouped by OSI level in the LAC Region 100% Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United 90% 80% 6 6 70% 60% 1 7 14 5 50% 40% 3 30% 20% 7 12 10% 3 2 South America Central America 0% LAC region Middle OSI Source: 2018 UN E-Government Survey (link) High OSI Very High OSI Caribbean

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United Selected questions from OSQ (4/4)

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United EGDI in Panama 85 2018 Panama leapt by 14 places From 99 th in 2016 To 85 th in 2018 99 2016 Panama 85 th in 2018 - EGDI=0. 6092 Morocco was 85 th in 2016 – EGDI=0. 5186

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United EPI in Panama 66 2018 Notes: Panama Leapt By 48 Places From 114 th in 2016 To 66 th in 2018 114 2016 Panama’s among the top ten performing countries in LAC region, well above the regional and sub-regional average scores

Panama: EGDI by its components (2018, 2016) 2018 HCI 1. 0 Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United 0. 9 2016 0. 8 EPI 0. 7 0. 6 0. 8 0. 5 0. 7 0. 4 0. 6 0. 3 0. 5 0. 2 0. 4 0. 1 0. 3 0. 0 0. 2 0. 7191 0. 3729 0. 1 0 EPI OSI TII 2018 2016 The main driver of EGDI improvement in Panama is the OSI Improved provision of online services (OSI) leads also to increased E-participation (EPI went up from 0. 3729 in 2016 to 0. 7191 in 2018)

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United Panama EGDI by its components (2018, 2016) EGDI - Panama 0. 8 0. 71370. 7175 0. 5 HCI 0. 7191 0. 7 0. 6597 0. 6092 0. 6 0. 4543 0. 4202 0. 4903 0. 4 0. 3729 0. 3333 0. 2 0. 1 0 TII OSI 2018 EPI 2016 EGDI

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United Highlights: at Global Level ü Globally the percentage of countries with High- and Very-High levels of e-government development is almost 60% of all UN - Member States ü Countries with Low-EGDI level moved down to 16 in 2018 compared to 32 in 2016. ü The regional distribution of e-government development in 2018 mirror those of previous Surveys: The biggest EGDI improvement from 2016 to 2018 has been in the Americas, followed closely by Asia and Africa. ü No country in Americas has low EGDI cores, less than 30% of countries have medium EGDI scores, 63% have High-EGDI scores and 9% have Very-High EGDI scores. (1/2)

Division for Public Institutions and Digital Government Division United Nations Department of of Economic and Social Affairs United Highlights : in the LAC Region (2/2) ü Globally, in the Region there was a steady progress in improving public services provision online. ü Overall, these positive developments have allowed the Americas region to maintain its position as the second most developed region in e government development worldwide ü Uruguay is the only Latin American country with Very-High EGDI scores, However, Chile and Argentina follow closely, with just slightly below the threshold scores of Very High EGDI ü In 2018, the main contributor of EGDI score improvement in all income groups is OSI. The improvement of the average score of the Online Service Index (OSI) was the fastest ü More countries provide online services targeted to the most vulnerable groups. In Americas the percentage of countries offering services to vulnerable groups ranges from 69 to 86 per cent

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs In conclusion …

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs UN General Assembly The UN General Assembly, in its resolution 72/242, also recognizes that the pace and scope of rapid technological change can have far-reaching implications – both positive and negative – for the achievement of sustainable development, requiring international and multistakeholder cooperation in order to benefit from opportunities and address challenges.

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs “We Need Greater Cooperation” CALL FOR CONTRIBUTION https: //digitalcooperation. org/

Division for Public Institutions and Digital Government United Nations Department of Economic and Social Affairs Gracias Thank You Merci Спасибо �� ﺷﻜﺮﺍ Vincenzo Aquaro Chief, Digital Government Branch DPIDG, UN DESA Aquaro@un. org