DIT Demo REMOTE ACCESS WORKING FROM HOME Demo

DIT Demo REMOTE ACCESS – WORKING FROM HOME

Demo session outline • • Multi-factor authentication (MFA) Virtual private network (VPN) Virtual Desktop Infrastructure (VDI) Conferencing Telephone options How to get support More information Questions DIT Demo – Remote Access – Working from Home 2

IMPORTANT!!! 1. Avoid using the phone – connect via conferencing tools: • • Web link - conference. csu. edu Pexip Infinity Connect App on your device Skype for Business Note - you can use audio only option if preferred 2. Be mindful when connecting to the Charles Sturt network via VPN and VDI – only connect for as long as needed and then disconnect: • • • Network not needed – Email (Web Outlook), Cherwell (web browser), conferencing (web browser or app) Network needed – Confluence, Banner, P & S Drive access Tip – copy required files from P & S Drive to One. Drive for Business and use this to edit and share files from home DIT Demo – Remote Access – Working from Home 3

Multi-factor authentication (MFA) Required to access VPN (Admin and Staff) and VDI https: //www. csu. edu. au/division/dit/services/ITsecurity/multi-factor-authentication 1. Install the Duo Mobile app on your device 2. Register your device with Duo Security NOTE – the recommended MFA option is Push DIT Demo – Remote Access – Working from Home 4

Virtual Private Network (VPN) Provides remote secure access to Charles Sturt network as though onsite. Available on university devices only – not personal devices. https: //www. csu. edu. au/division/dit/services/acce ss-and-logins/virtual-private-network 1. Install Cisco Any. Connect 2. Login to VPN (requires MFA) NOTE – only connect for as long as needed then disconnect DIT Demo – Remote Access – Working from Home 5

Virtual Desktop Infrastructure (VDI) Provides remote access to your desktop in a virtual environment. Available on university and personal devices. https: //www. csu. edu. au/division/dit/staff/training/selfhelp/desktop-computing-and-printing/virtual-desktophorizon 1. Install VMWare Horizon Client on work or home machine 2. Options to connect (requires MFA): § VMWare Horizon Client (Virtual Desktop icon) § Web Interface NOTE – only connect for as long as needed then disconnect DIT Demo – Remote Access – Working from Home 6

Conferencing Options: • Schedule a conference via Outlook using the Video Meeting button (do not add a VC room) or Skype Meeting – no pin number needed. • Use your personal VMR (the ID is usually your phone extension) – host pin number needed https: //staff. csu. edu. au/tools/staff-pin-change. https: //www. csu. edu. au/division/dit/services/servicecatalogue/conferencing-at-csu Connect to conferences via: • Web browser - conference. csu. edu. au and enter conference ID e. g. 19669 (Chrome recommended) • Install Pexip Infinity Connect App on your device and enter full conference ID e. g. 19669@video. csu. edu. au • Skype for Business • Note – avoid connecting by phone (37555) DIT Demo – Remote Access – Working from Home 7

Telephone options Limit the use of the phone – where possible connect with others via the conferencing tools. https: //www. csu. edu. au/division/dit/staff/training/selfhelp/collaboration-and-communications/voip Refer to the Telephone – Working from Home guide Possible phone options: 1. Interaction Desktop licence – Charles Sturt device 2. No Interaction Desktop licence – forward desk phone 3. Interaction Client licence – call centre/phone queues 4. Interaction Desktop licence – personal device DIT Demo – Remote Access – Working from Home 8

How to get support For online self help – go to the IT Services site: www. csu. edu. au/division/dit/services Log a request through the Staff Service Centre: staffservicecentre. csu. edu. au Call the IT Service Desk for urgent issues: • 1300 653 088 or 02 6338 4357 • Monday to Thursday – 8 am to 9 pm (may change to 6 pm if teaching stops at 6 pm) • Friday – 8 am to 6 pm DIT Demo – Remote Access – Working from Home 9

More information • COVID-19 - staff. csu. edu. au/home/news-andevents/coronavirus-updates (Working from home) • Remote Access – Working from Home page www. csu. edu. au/division/dit/services/acc ess-and-logins/remote-access-working-from-home • Join the DIT Announcements Yammer group for updates and recordings • Bookmark IT Services site www. csu. edu. au/division/dit/services • Subscribe to DIT News - dit-news. csu. edu. au DIT Demo – Remote Access – Working from Home 10

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