DISCUSSION Think about a banks different delivery channels

DISCUSSION • Think about a bank’s different delivery channels, or the different ways of banking. What are the relative advantages and disadvantages of these for the customers?

DIFFERENT DELIVERY CHANNELS OR WAYS OF BANKING 1) Internet banking /telephone banking (a) advantages: time flexibility (b) disadvantages: some security issues about passwords and data 2) Cash points or ATMs (Automatic Teller Machine: cassa automatica per prelievo o versamento) (a) advantages: convenient for withdrawing or depositing cash 3) Electronic payment (a) advantages: avoids the need to use cash 4) Branches (a) advantages: offer personal contact (b) disadvantages: opening hours, long queues

DIFFERENT DELIVERY CHANNELS OR WAYS OF BANKING • Which types of customers are likely to prefer which delivery channels? • People who are at work (electronic banking), older and retired (branches).

DIFFERENT DELIVERY CHANNELS OR WAYS OF BANKING • What are the relative benefits and disadvantages of the different channels for the bank? • Internet and telephone banking • advantages: reductions in the costs of office space • disadvantages: extra costs in IT staff

DIFFERENT DELIVERY CHANNELS OR WAYS OF BANKING • Which way of banking do you prefer , and why? • What services do you expect from a bank?