Discovery Here Discovery There Pros and Cons of

Discovery Here, Discovery There Pros and Cons of Local & Remote Hosting of Discovery Tools Ken Varnum University of Michigan Library varnum@umich. edu @varnum Conversation Starter at ALA Anaheim June 23, 2012

Introduction • 5+ years at University of Michigan Library • 12+ years in academic, corporate, and special libraries • Fondness for two library things: – Drupal (not talking about that here today) – Discovery Conversation Starter at ALA Anaheim June 23, 2012

Agenda • • • What is discovery? Local vs. remote hosting of interface What it takes to host an interface locally Pros and Cons Questions Conversation Starter at ALA Anaheim June 23, 2012

Discovery Defined For today’s talk, discovery systems have these qualities: • A central index of metadata & full text • Harvested from many sources • Integrated with full text delivery • Something you license • NOT federated/brokered/broadcast search • Understands library’s holdings/rights Conversation Starter at ALA Anaheim June 23, 2012

Discovery Systems Things you’ve heard of: • EBSCO Discovery System • Ex Libris Primo • Serials Solutions Summon • World. Cat See a list of who uses what at bit. ly/LIDDXc Conversation Starter at ALA Anaheim June 23, 2012

Vendor Model

Massey University (New Zealand) Conversation Starter at ALA Anaheim June 23, 2012

Massey University (EBSCO) Conversation Starter at ALA Anaheim June 23, 2012

Boston University Conversation Starter at ALA Anaheim June 23, 2012

Boston University (Primo Discovery) Conversation Starter at ALA Anaheim June 23, 2012

Dartmouth College Conversation Starter at ALA Anaheim June 23, 2012

Dartmouth College (Summon) Conversation Starter at ALA Anaheim June 23, 2012

What Do Users Experience? • An interface that generally does not look like their home library • A clean, elegant, & tested interface • Some challenges in “resetting” themselves or getting help • Unclear who “owns” the interaction Conversation Starter at ALA Anaheim June 23, 2012

What Do Libraries Gain? • • Simplicity of setup and interface design Discovery is just another vendor Autopilot (more or less) Anyone who has used a discovery interface can use your vendor’s Conversation Starter at ALA Anaheim June 23, 2012

API Model

University of Toulouse Conversation Starter at ALA Anaheim June 23, 2012

University of Toulouse Discovery Conversation Starter at ALA Anaheim June 23, 2012

Universitätsbibliothek Freiburg Conversation Starter at ALA Anaheim June 23, 2012

Universitätsbibliothek Freiburg Conversation Starter at ALA Anaheim June 23, 2012

NCSU Libraries Conversation Starter at ALA Anaheim June 23, 2012

Villanova Conversation Starter at ALA Anaheim June 23, 2012

What Do Users Experience? • A familiar interface • Integration with other library services • Comfort Conversation Starter at ALA Anaheim June 23, 2012

What Do Libraries Gain? • • • Control over user experience Knowledge of what your users are doing User-specific usage tracking information Ability to intercede Ability to offer help & additional services Conversation Starter at ALA Anaheim June 23, 2012

University of Michigan Conversation Starter at ALA Anaheim June 23, 2012

Michigan Discovery via API Conversation Starter at ALA Anaheim June 23, 2012

What We Enable • Full-text link failure help • Favorites • Data Analysis Conversation Starter at ALA Anaheim June 23, 2012

Problem Reporting • Article full-text links clicked: 134, 095 • There were 310, 171 article searches • Problem reporting is built in to our interface Conversation Starter at ALA Anaheim June 23, 2012

Results of Error Reporting • Reports go to our online reference service, Ask a Librarian • Each one reviewed & responded to (phew!) • Frequent classes of problems: – User account problems – Proxy problems – Resource problems Conversation Starter at ALA Anaheim June 23, 2012

Problem Reports by Data Source 53 other sources; 10. 8% doaj_primary_oai; 1. 2% webofscience_primary_ A; 1. 4% credo_entries; 1. 6% gale_primary; 3. 2% crossref_primary, 4. 4% LOGICAL; 41. 6% pubmed_primary; 5. 1% webofscience_primary; 11. 2% proquest_dll; 19. 4% Conversation Starter at ALA Anaheim June 23, 2012

Favorites • Can save articles for future use • Soon will be able to organize with other library resources Conversation Starter at ALA Anaheim June 23, 2012

Favorites version 2. 0 Conversation Starter at ALA Anaheim June 23, 2012

What You Need • • A vendor with an API Programming staff to customize it Commitment to keeping up with changes Willingness to experiment (a bit) and share Conversation Starter at ALA Anaheim June 23, 2012

Why Do This? • Users have familiar navigation • Library can offer appropriate assistance • We are guardians of patron interactions; should keep that connection alive as long as possible. Conversation Starter at ALA Anaheim June 23, 2012

Discussion Ken Varnum Web Systems Manager U. of Michigan Library varnum@umich. edu @varnum Link List: bitly. com/bundles/ varnum/3 Background image by MLibrary – CC: BY Conversation Starter at ALA Anaheim June 23, 2012 Drupal in Libraries ALA Tech. Source 978 -1 -55570 -778 -1 http: //amzn. to/drupalinlibraries