Disclaimer This power point was developed from presentations

COMMUNICATION We spend roughly 60 percent of our communication time listening. Let’s define listening

“ Let them be modest, gentle, meek, and humble” St. Francis of Assisi—Later Rule

COMMUNICATION “Nature gave man two ears but only one tongue, which is a gentle

How we communicate makes a difference 1. Focus and maintain eye contact when listening

How We Communicate Makes a Difference WHO Am I ? (an Exercise) Share your

What sets the Tone for you when you enter a “gathering” Welcoming – be

A Listening Sheet Create a comfortable climate Respect all individuals Set Clearning objectives Listen

RASA: How to listen actively Action Receive Appreciate Summarize Ask questions Clarify Reaction Pay

Respectful Communication Guidelines As presented by Eric Law at the 2007 Q R= Responsibility

Empathic Listening Provide the speaker with your undivided attention Be non-judgmental Read the speaker

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Disclaimer This power point was developed from presentations, handouts, discussions, and information presented at the 2016 NAFRA Formation Workshop.

I HEAR YOU!

COMMUNICATION We spend roughly 60 percent of our communication time listening. Let’s define listening as making meaning of sound. It’s a mental process.

“ Let them be modest, gentle, meek, and humble” St. Francis of Assisi—Later Rule speak Communication is when we listen and with respect. The value of listening is more than just hearing. ”

COMMUNICATION “Nature gave man two ears but only one tongue, which is a gentle hint that he should listen more than he talks!”

Listen with your -------

How we communicate makes a difference 1. Focus and maintain eye contact when listening 2. Positive body language 3. Show empathy and support 4. Show collaboration(sharing) builds a strong fraternity 5. Invitation ( outreach) 6. No 7. Pray with and for one another 8. Be 9. private agenda in discussions a personal example Don’t pre-judge

How We Communicate Makes a Difference WHO Am I ? (an Exercise) Share your story by listening actively. Share the good and the bad. Try your communication skills. “Lord help me see what you love in this person. ” This quote is a useful small prayer.

What sets the Tone for you when you enter a “gathering” Welcoming – be ready when people arrive A. smile b, holy hug, a table item i. e. candle, statue or scripture (bible) Did you send an agenda (no secrets) What forms of communication can you use Among members Among public

A Listening Sheet Create a comfortable climate Respect all individuals Set Clearning objectives Listen carefully and thoughtfully Encourage questions ( be prepared ) Welcome feedback— A. EVALUATION QUESTIONS 1. What would you do different ? 2. What works ; what doesn’t 3. Collaboratively learning 4. Suggestion box – no complaints ( just helps)

RASA: How to listen actively Action Receive Appreciate Summarize Ask questions Clarify Reaction Pay attention Make some sound or smile or nod So… You are saying…. How can I follow this? This means. . or tell me more about this

Respectful Communication Guidelines As presented by Eric Law at the 2007 Q R= Responsibility E= Use EMPATHIC listening S= Be sensitive P= Ponder E= Examine C= Confidentiality T= Trust

Empathic Listening Provide the speaker with your undivided attention Be non-judgmental Read the speaker observe the emotions behind the words the body language Be quiet Assure your understanding. “seek to understand , before being understood”

I HEARD YOU!