Directorate structure CEO Director of Finance Governance Director

Directorate structure CEO Director of Finance & Governance Director of Strategy & Innovation Director of Customer Services Director of Assets Director of People

Director of Customer Services Non Core / Funded Services Head of Frontline Services Customer Services Manager Customer Solutions Team Leader Customer Solutions Advisors (11) Customer contact Complaints Casework & solutions Marketing & Communications Officer Area Leaders (4) Business Support Team Leader Business Support Assistants (11. 5) Transactions management Tenancy admin support Development, Asset Management & Factoring admin Finance processing & admin Office admin Regional Managers (2) Retirement Housing Managers (16) Neighbourhood Officers (19) Home Help Co- Registered Care ordinator (1) & Managers (2) Home Helps (29) HOPE & Volunteer Project Co-ordinators (2) Estate / Cleaning Service Supervisor Estate / Cleaning Service Operatives (19)

Director of Assets Asset Manager Development Manager Procurement Officer Asset Officers (4) Clerk of Works (2) Technical Compliance Officer Contract Compliance Officer Factoring Officers (2) Development Officers (3) Care and Repair Assistant Clerk of Works (2) Care and Repair Clerk of Works Care and Repair Co -ordinator Care and Repair Officers (2)

Director of Finance & Governance Finance Manager Governance Officers (4) Management Accountant Finance Officers (5)

Director of Strategy & Innovation Strategy & Improvement ICT Systems Manager ICT Systems Officers (2) ICT System Officer (Integration) Manager Project Support Officer Business Analyst Business Improvement Officer

Director of People HR Manager Organisational Development Officers (2) Health, Safety & Wellbeing Officer HR Assistant HR Officers (2)