Direct value added Non Direct value added Key

Direct value added Non Direct value added Key Comments • No set daily work plan. Waiting for trouble shooting call and mainly generating reports. • Only one trouble shooting repair job for 11 min during the day. Another quick fix at air compressor room during the building survey. The rest of the Value Added was for purchase approval and invoice payment request • No communication among the team, no check on where they are, what they are working on • No supervision, time budgeting or recording of daily work © 2018 Wevalgo. All rights reserved. Proprietary and confidential Observation of a maintenance agent 3 -Oct-18 Operational DILO example

Perceived 0%5% 5% 6% 2% 8% Ideal (Supervisor view) 10% 25% 40% 26% 38% 30% 40% 10% 7% 13% 10% Coordinator very active and willing to help, but a lot of “going around” Lot of NVA or rework: chasing engineer, alerting engineer who already knows, go to office to check data but data not yet available, giving a hand to operators when line down but without SOP/guideline and success § The machine was stuck and even experienced operators could not fix it; however applying SOPs would help (checking lubricant, checking rails glue deposit) and prevent to call maintenance § Conclusion: a lot of time could be used for updating SOP, coaching, training, doing root cause analysis… § § Comments 0% 5% 0% 20% Active supervision Passive supervision General admin Operator/other work Troubleshoot, NVA, rework Available © 2018 Wevalgo. All rights reserved. Proprietary and confidential Observed 3 -Oct-18 Supervisor DILO example