Digium Switchvox Product Announcement Switchvox SMB 4 0

Digium | Switchvox Product Announcement Switchvox SMB 4. 0

4. 0 Highlights • • • ‘Web-Aware’ Unified Communications • • Fax, video, and chat integration Advanced, web-aware IVR tools Switchboard panel additions and enhancements, including peered presence Administrative tools to improve efficiency Call-queue enhancements Switchvox Notifier: a Windows desktop client

What Do We Mean By Web-Aware? • Web-aware means that your Switchvox PBX can be integrated with web applications. • • • Custom Switchboard panels send caller data to web applications, and show you the results before you even pick up the phone. IVR tools let you pass data and sound files back and forth to web applications. Sound-file exchanges are new in 4. 0!

New Features in 4. 0 • Fax, video, and chat integration (Unified Communications) • Advanced, web-aware IVR Tools • Presence across peered Switchvox servers • Switchboard additions and enhancements • Voicemail enhancements • Call-queue enhancements • Switchvox Notifier: a Windows desktop client

New Features in 4. 0 (continued) • Switchvox Extend: an XML-based API • Bulk extension-management tool • Phone Provisioning for SNOM phones • Advanced debugging tools • Scheduled Reports • BRI

Fax Integration • Fax capabilities are new in 4. 0, and include: • Send a fax created in any application: print to the Switchvox PBX and send! • Notifications for incoming faxes via email • Incoming Call Routes for faxes • One-stop mailbox for voicemail and faxes • Disk-space quotas per mailbox and groups

Video Integration • Video calling capability is new in 4. 0, available for supported video phones • Supported codecs include H 263 and H 264 • Best advice for video calls: use the same phone on both ends!

Chat Integration • Chat capability is new in 4. 0, available in the new Chat Panel on the Switchboard • You can also use your own XMPP chat client with your Switchvox PBX as your chat server • See presence and status details across multiple Switchvox PBXs

Advanced, Web-Aware IVR Tools • 4. 0 includes many new tools for building custom IVR menus: • Upload a sound to a URL, and play a sound from a URL • Send a sound to a voicemail box • Store a sound in the Sound Manager • Merge sounds

Advanced, Web-Aware IVR Tools (continued) • 4. 0 IVR tools continued: • Set and get ‘global’ IVR variables that persist between calls • Check user password • Perform math on variables (+, -, /, *) • Concatenate variables (put variables and text together into a new variable)

Advanced, Web-Aware IVR Tools (continued) • 4. 0 IVR tools continued: • Get extension status (idle, ringing, unavailable, etc. ) • Get extension type (SIP, call queue, IVR menu, etc. ) • Get last extension talked to • Cascade a call (ring an extension a certain number of times)

Switchboard Additions • The 4. 0 Switchboard has new Panels: • Chat Panel: encourage internal communication on your own private chat server • Multiple Phonebook Panels: organize your Phonebook entries into groups • Company Directory Panel: type-to-find lets you find someone quickly

Switchboard Enhancements • 4. 0 improvements to existing Panels: • Presence is visible across Switchvox PBXs • Store additional numbers in a Phonebook entry (mobile, home, etc. ), with permissions • New Presence settings (Available, Away, Extended-Away, Chatty, and Do Not Disturb)

Switchboard Enhancements (continued) • 4. 0 improvements to existing Panels (continued): • One-click barge or whisper from extended Phonebook entries (previously you could only click to record or monitor) • Queues: one-click to log in, out, or pause, and you can add comments

Voicemail Enhancements for Administrators • 4. 0 offers control over voicemail and fax usage • Voicemail/Fax mailbox quotas for users and groups; define how much disk space can be used • Administrative view of voicemail and fax usage (in megabytes)

Voicemail Enhancements for Users • 4. 0 offers great voicemail customization • • • Customize multiple voicemail greetings for when you are ‘unavailable’ or ‘busy’ Customize multiple email notifications (a short text message for your mobile phone, and a detailed message for your email) Integrated IMAP server for unified voicemail (listen from your email account and the light on your phone goes off!)

Call-Queue Enhancements • 4. 0 improves on call-queue capabilities: • Queue members can log in, log out, and pause their status in specific queues, and add a comment about their status • The Switchboard offers one-click status settings in each queue panel • Logging in/out/pause are available as events for the URL Manager

Switchvox Notifier: • 4. 0 includes a new Windows desktop client: • A pop-up notification shows you incoming calls with a call history, and interacts with your Outlook contacts • Integration with Outlook lets you easily handle your voicemail, and add callers to your contacts • An integrated IMAP server turns Outlook into your Switchvox ‘Mailbox’

Switchvox Extend: an XML-based API • 4. 0 includes Switchvox Extend, a new XML-based API that lets you access • Call logs • Call reports • Extension lists • We will continue to enhance Switchvox Extend with more capabilities

Bulk Extension Management Tool • 4. 0 makes it easier for an administrator to manage extensions: • Create extensions from a CSV file • Modify extensions from a CSV file • Administrators can use a variety of applications to create a ‘Comma Separated Values’ file

Phone Provisioning for SNOM Phones • Customers with SNOM phones can use Phone Provisioning in 4. 0! • Polycom Phones continue to be supported

BRI Support • Supports the B 410 P • Configured like any other card in Channel Admin • Major step toward International Switchvox sales

6 -Digit Extensions • 4. 0 includes 6 -digit extensions • Extension length can now be set to 3, 4, 5, or 6 digits

Scheduled Reports • 4. 0 includes the ability to set up scheduled reports that specify: • Duration of time to run, and how often to run • What time-frame and data to include • The type of output to deliver (HTML, XML, or a chart) • Reports are emailed to you

Advanced Debugging • SIP Debug • PRI Debug • Asterisk Console Viewer

Extras • 4. 0 includes a few more extras… • Advanced reports on inbound DIDs • Security enhancements to help you create a more secure PBX • Conference rooms: play a recorded name before entering room • Support expiration notification • HD Voice G 722 Support