Digitally Enabling and Empowering the Global Enterprise www
Digitally Enabling and Empowering the Global Enterprise www. roq. co. uk Your software should work properly. We make sure that it does. @ROQTALK #ciospotlight
Location, Location www. roq. co. uk Your software should work properly. We make sure that it does. STRATEGIC SOFTWARE TESTING SOLUTIONS
Our Main Objective “Half of the CEOs responding to Gartner’s 2016 Validate CEO survey expect the industry in which they Insight Share or will operate to be substantially changed or Change unrecognizably transformed by digital by 2020” www. roq. co. uk Your software should work properly. We make sure that it does. STRATEGIC SOFTWARE TESTING SOLUTIONS
Software Quality is now a Strategic Imperative Heightens Performance and Drives Internal Efficiencies giving a Competitive Edge Improves Reputation and increases the number of Happy and Loyal Customers you serve Supports Collaboration, Enterprise Mobility and a more Engaged and Empowered Workforce Is a catalyst for Digital Transformation initiatives Make Software Work www. roq. co. uk Your software should work properly. We make sure that it does. STRATEGIC SOFTWARE TESTING SOLUTIONS
Software Programmes - The Status Quo 189% 31. 1% Average Cost Overrun Cancelled Projects 16. 2% On-Time Completion *Statistics from The World Quality Report 2016 – a survey of 1700 CIOs. www. roq. co. uk Your software should work properly. We make sure that it does. STRATEGIC SOFTWARE TESTING SOLUTIONS British Airways HSBC NEST Starbucks Ministry of Justice
Digitally Enabling and Empowering the Global Enterprise www. roq. co. uk Your software should work properly. We make sure that it does. @ROQTALK #ciospotlight
THE DIGITIZATION OF ALL INDUSTRIES: WHAT DOES IT MEAN? PROFESSOR PETER KAWALEK ALLIANCE MANCHESTER BUSINESS SCHOOL UNIVERSITY OF MANCHESTER, UK peter. kawalek@manchester. ac. uk
CONTENTS 1. Let’s start with traffic lights. 2. Digitization – it’s the software, stupid! • Issues of software provenance and quality become paramount. • New or extended partner relations (IT vendors are critical to your business) • You might find Network Effects taking hold in some part of your business. 3. Examples of digitization in industry • The automotive sector • The financial sector • Universities 4. Conclusion – a more software intensive future.
DRIVERS 1. Pricing – open source commoditizing many sectors 2. Cloud & competition over pricing 3. Chip speed/ Moore’s Law – of course 4. Big Data – more forms of data and more value in data (more sources too – Internet of Things) 5. Artificial Intelligence – now well established 6. Distributed Ledgers – manifold applications e. g. supply chain, legal, payments
DRIVERS Pricing – open source commoditizing many sectors Cloud Chip speed/ Moore’s Law Big Data Artificial Intelligence Distributed Ledgers Pace of change speeding up, not slowing down. Scope is broadening, not narrowing.
NO BRAND TOO BIG TO BE AFFECTED
NO BRAND TOO SMALL TO BE AFFECTED • Sales functions, • Logistics, • Retail platforms, • Business intelligence, • Payment platforms, • Manufacture, • Websites, etc
VIVEK WADHWA Tech entrepreneur & professor. The accelerationist view. (Washington Post article). 1. Anything that can be digitized will be. 2. Your job has a significant chance of being eliminated. 3. Life will be so affordable that survival won’t necessitate having a job. 4. Your fate and destiny will be in your own hands as never before. 5. The distinction between man and machine will become increasingly unclear.
NORDHAUS • Famed Yale economist considered “accelerationist” view that the economy is entering an era of rare or unprecedented growth. • “an ever-increasing pace of improvements cascade through the economy” • That this is due to computation and artificial intelligence. • Find the case unproven, and “not near”. • …. but at least this idea is now subject to serious scrutiny.
Now, those traffic lights…. .
Autonomous Intersections: : Constant Problem Solving Through Unique Traffic Conditions.
AUTONOMOUS INTERSECTIONS
2. Digitization – it’s software, stupid
Issues of software provenance and quality become paramount.
New or extended partner relations (IT vendors are critical to your business)
You might find Network Effects taking hold in some part of your business.
GERMAN STUDY “Power is to the social sciences what energy is to physics. ” Bertrand Russell.
IT AND POWER Good control of IT is essential for an executive seeking to maintain power in a business. Good control of IT is essential to achieve Key Performance Indicators KPI’s.
EFFECTS OF IT ON THE ORGANIZATION "…the ratio of CEO pay to average worker pay has increased from 70 in 1990 to 300 in 2005, and much of this growth is linked with the greater use of IT…. ” Brynjolfsson & Mc. Afee, MIT, ‘Race Against the Machine’ 2011. Why? • Centralised decision-making – more information and more decisions at the top of the company. • Standardised processes that can be centrally managed. • Structural effects (including business networks, outsourcing, M&A) “IT has changed traditional bureaucratic hierarchy. Now the executive can know about everything … even my sales … even the number of trucks that wait in a depot thousands of miles away. I do not rely on middle managers and blah for these things. I am only limited by my time and the needs of my sphere of influence. So I stay at the strategic level but then suddenly I dive deep and take data from the system to know the operations. And I ask tough questions. Then everyone knows that I can govern the operations even when I am too busy to go there. ”
3. Examples of digitization in industry
AUTOMOTIVE SECTOR Mapping • Originally thought of as an enhancement to the car, it has become key. • Biggest use of a satellite navigation system = best satellite navigation system. • Google versus Tom versus HERE • Audi, BMW and Daimler spent $3 bn to acquire HERE • Playing catch-up?
AUTOMOTIVE SECTOR Mapping leads to autonomous cars • Google already has more than 2, 102, 047 miles of autonomous car road use (September 2016). • Tesla has more than 100, 000 miles of Autopilot use. • Systems get better with every mile of use (Artificial Intelligence). • Will transform automotive from product to service market.
FINANCIAL SECTOR Antony Jenkins, former CEO of Barclays Bank “I believe that in twenty years time, we may not need banks at all” (BBC, 2016). Analysis of three technologies. 1. Peer-to-peer lending, which is a form of matching market and likely to continue to improve with the development of increasingly intelligent computing. Funding Circle, Lending Club and Zopa are examples. 2. Online (sometimes foreign) exchange which is a form of disintermediating ledger. Again, the technology will develop through increasing network externalities and the acquisition of greater data will drive greater intelligence. 3. Distributed public ledger technology (DLT), that enables secure and transparent transactions of many types (e. g. financial, legal) without the involvement of a third-party.
UNIVERSITY SECTOR In 2014, one third of college students in degree-granting U. S. institutions took at least one course online Online initiatives include ed. X, a partnership of Harvard University and MIT; Coursera university consortium; Udacity, a Stanford spin-out. Very amenable to network externalities and the founders of Coursera and Udacity were all AI professors.
4. Conclusion – a more software intensive future
Pace of change speeding up, not slowing down. Scope is broadening, not narrowing. • Issues of software provenance and quality become paramount. • New or extended partner relations (IT vendors are critical to your business) • You might find Network Effects taking hold in some part of your business.
It is a new challenge. There is data, this is not hype. More technological business, more software-intensive business, these are key. Functionality Quality Governance Business Model Innovation – maybe jargon, but useful at this time.
Digitally Enabling and Empowering the Global Enterprise www. roq. co. uk Your software should work properly. We make sure that it does. @ROQTALK #ciospotlight
WE MAKE MANY OF THE WORLD’S FAVOURITE BRANDS
POSITIVE SOCIAL IMPACT OUR VISION DOUBLE THE BUSINESS TO DOUBLE THE SIZE OF OUR BUSINESS, WHILST REDUCING OUR ENVIRONMENTAL FOOTPRINT AND INCREASING OUR POSITIVE REDUCE ENVIRONMENTAL FOOTPRINT SOCIAL IMPACT
OUR LIVES ARE MADE OF TIME & ENERGY AND LEADERS & EMPLOYEES WANT MORE
#SUPERPOWER: SAVE EMPLOYEE TIME & FOCUS ENERGY THROUGH DIGITAL, SOCIAL & MOBILE PLATFORMS ENGAGEMENT PRODUCTIVITY • Higher levels of employee engagement with Unilever’s strategy and performance • Empowering social conversation - connecting leaders, followers and communities • Access on any device, anywhere • Saving time, enabling employees to do their daily tasks and find information faster • Employee-driven personalisation of services balanced with need-to-know strategy SIMPLIFICATION • Saving employee energy and fostering wellbeing • Simplified users journeys with intuitive experiences
#SUPERPOWER: FASTER + ACCESSIBLE + CHOICE = FRICTION THROUGH MODERN CLOUD PLATFORMS AND DEVICES Current: Digital Delivers:
#SUPERPOWER : SOCIAL WAYS OF WORKING THROUGH INTEGRATED MOBILE APPS My Approvals Ideas Agent News Workplace Everyday Actions
WHAT UNILEVER EMPLOYEES ARE SAYING ALREADY +27% SATISFACTION UPLIFT - (Past 24 Months) • • MORE MOBILE BETTER SUPPORT NEWER FASTER DEVICES CHOICE INTERGRATED BETTER DESIGN MORE SOCIAL
THE DIGITAL ROADMAP 2016 & 2017 STAGE 1 Your Digital Workplace STAGE 2 Simpler Meetings in the Cloud STAGE 3 Your E-mail & Files in the Cloud • Your news & information accessible anywhere • Join meetings from any device • Access from any device, anywhere • Desktop access to new Salesforce Apps • No need to dial-in to audio • Larger Inbox and Smarter Rules • Best desk-to-desk video • Pick-up your files where you left off across devices • Discover people & information faster • Office apps on any device • Your Team Files in the Cloud • Quicker and easier meetings • Offline working & Easier External Sharing
WHAT DIGITAL LEADERS ARE SAYING ABOUT DIGITAL EMPLOYEE “Wow wow wow Wow” Marc Benioff CEO Salesforce,
WHAT DIGITAL LEADERS ARE SAYING ABOUT DIGITAL EMPLOYEE Where you Unilever are heading with Digital Employee technology resonates with me… You are heading in exactly right direction Satya Nadella - CEO Microsoft
Digitally Enabling and Empowering the Global Enterprise www. roq. co. uk Your software should work properly. We make sure that it does. @ROQTALK #ciospotlight
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