Digital Banking Social Payment Platform A VALUE PROPOSITION

Digital Banking & Social Payment Platform A VALUE PROPOSITION FROM APPZONE TO HERITAGE BANK

Company Overview 16/09/2020 Company Overview 2

App. Zone is Africa’s leading provider of Home-grown Banking and Payment Solutions. 16/09/2020 Company Overview 3

VISION MISSION To provide technology that empowers people with unlimited access to quality financial services. 16/09/2020 A financial cloud platform servicing a billion users and processing most of Africa’s financial transactions. Company Overview 4

BRAND PROMISE We expand the scope and competitiveness of financial institutions by delivering disruptive innovation on agile technology using best practices 16/09/2020 Company Overview 5

Disruptive Innovation Causing paradigm shifts as regards what is possible. Helping create new product subcategories & customer groups. Offering radical differential value to target customers. 16/09/2020 Company Overview 6

Quickly and easily adapt to new and existing needs Supporting rapid and affordable incremental innovation AGILE TECHNOLOGY 16/09/2020 Making the previously impossible Company Overview 7

BEST PRACTICES Completely standardized operations company-wide Existing systematic approach to continuous improvement Guaranteed high-quality products and services delivered 16/09/2020 Company Overview 8

75% of Nigerian Commercial Banks as Customers 16/09/2020 Company Overview 9

Key Industry Partnerships 16/09/2020 Company Overview 10

j j j Other Strategic Partners 16/09/2020 Company Overview 11

FACILITIES Head Office: 3 B, Iron Bar Street, Lekki Phase 1. Divisional Office: 50, Queen Street, Yaba. Northern Sales Office: 215, Ademola Adetokunbo Crescent, Wuse II, Abuja. Eastern Office: 14, Ziks Avenue Awka, Anambra State. Data Centre Site: Rack Centre, Oregun, Ikeja. 16/09/2020 Company Overview 12

SA’s leading IT Services Group (by Market Share) More than 7000 Strong Workforce (in 9 countries) Annual Revenue Exceeding $500 million Built & Owns Two-Tier 4 (Data Centres) Clients Include Core Investor & Infrastructure Partner 16/09/2020 SA Stock Exchange Reserve Bank Company Overview 13

BUSINESS STATS… OVER 130 Highly Motivated Professionals SERVICING 16 & OVER 200 Microfinance Banks Commercial Banks Stats at a Glance… 16/09/2020 Company Overview 14

BUSINESS STATS… with over 20 BILLION HOSTING MORE THAN in deposits 2 MILLION ACCOUNTS ISSUING MORE THAN 30, 000 CARDS, AND PROCESSING 100, 000 TRANSACTIONS DAILY 16/09/2020 Company Overview 15

BUSINESS STATS… REVENUE GROWTH 4 yr CAGR > 60% 2009 2010 2011 2012 2013 2014 2015 2016 16/09/2020 Company Overview 16

Industry Background 16/09/2020 Industry Background 17

Current Industry Situation… 1 2 3 4 16/09/2020 • Banks are costly to operate and inconvenient to use • Banks currently deliver a limited scope of services on mobile • Cash is in-efficient and expensive, Cards are naturally limited. • Banks have unsuccessfully launched mobile payment schemes Industry Background 18

Why scope of services on Mobile is limited VS Branch + Relative rigidity of existing mobile applications 2 Insufficient automation of Back office processes 16/09/2020 Industry Background 19

Why Adoption of e-Payment is poor Does not cater for many natural scenarios like cash does 16/09/2020 Mostly slower or more complex compared with Cash Not guaranteed to be available and reliable all the time Industry Background 20

Value Proposition 16/09/2020 Value Proposition 21

Zone is a revolutionary digital banking and social payment platform that enables Banks deliver truly branchless experiences on mobile phones while incorporating social and natural habits of individual customers to drive electronic payment adoption. Zone accelerates merchant acquisition by providing merchants with more effective ways of connecting with their own customers and generating instant new and repeat sales. 16/09/2020 Value Proposition 22

Value Proposition to banks… Intuitive DIY tools for creating & modifying functionality 16/09/2020 Value Proposition 23

Value Proposition to banks… Offline features that are modified remotely and automatically synchronize 16/09/2020 Value Proposition 24

Value Proposition to banks… Card-based enrollment of other-bank customer with instant account opening 16/09/2020 Value Proposition 25

Value Proposition to banks… Viral and sticky payment features that enhance loyalty 16/09/2020 Value Proposition 26

Value Proposition to Individuals… Speedy, Simple, Comprehensive & Natural-to-use m-Payments 16/09/2020 Value Proposition 27

Value Proposition to Individuals… Incorporation of social connections, behaviors & interactions 16/09/2020 Value Proposition 28

Value Proposition to Individuals… Useful information about new and existing products/services 16/09/2020 Value Proposition 29

Value Proposition to Merchants… Seamless automated access to customer info during purchases 16/09/2020 Value Proposition 30

Value Proposition to Merchants… Enhanced marketing effectiveness via social coupons, IPMs 16/09/2020 Value Proposition 31

Key Solution Features 16/09/2020 Key Solution Features 32

Digital Banking Management Features 1 Instant real-time updates to menu items and structure. 2 Instant real-time updates to application screens and logic. 3 Visual end-user development environment for DIY Back-office workflow and BPM for service fulfillment 5 16/09/2020 4 Visual end-user development environment for DIY Key Solution Features 33

Digital Banking User features Account Opening & Management Treasury Bills Fixed Deposits 16/09/2020 Card Request & Management Rate Inquiries Standing Orders Loan application & Management Withdrawals & Transfers Forex Transactions Key Solution Features International Transfers Cheques & Drafts Subscription & Bill Payments 34

Social Features Phoneboo k Integratio n $Cashtag payments Telephon e Ordering (IPMs) Contact context menu P 2 P Requests (IPMs) 16/09/2020 Shared payments P 2 P & B 2 C Billing (IPMs) Instant Pay Messages (IPMs) Invites Subscribe r Reminder (IPMs) Social Coupons Levies & Fee (IPMs) Key Solution Features 35

Innovative Usability features. . . Dynamic Home Screen One touch recharge Pay to Contact Offline Request Processing Scan to Pay Mobile-Web Payment Always-on shortcut Inbox & Outbox Indicator Replay from history Tap & Go Anonymous P 2 P payment In-app Payment 16/09/2020 Key Solution Features 36

16/09/2020 Benefits 37

Benefits to Banks Customer & deposit growth as a result of self enrollment 16/09/2020 Benefits 38

Benefits to Banks Enhanced competitiveness with branchless products 16/09/2020 Benefits 39

Benefits to Banks Enhanced merchant acquisition via embedded marketing tools 16/09/2020 Benefits 40

Benefits to Banks Income growth from new non-traditional fees & revenue shares 16/09/2020 Benefits 41

Benefits to Banks Ultimate reduction in branch expenditure with adoption 16/09/2020 Benefits 42

Benefits to Banks Differentiation via rapid continuous incremental innovation 16/09/2020 Benefits 43

Benefits to Banks Enhanced loyalty and patronage based on sticky payments 16/09/2020 Benefits 44

DEMO 16/09/2020 45