Different Generations in the Workplace the Future of

Different Generations in the Workplace & the Future of Work Troy Dennhof Habitat for Humanity Wisconsin SSO Board Member System Vice President, Human Resources – Advocate Aurora Health October 8, 2019

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Session Objectives 1. To provide you with information that will help you engage multiple generations in the workplace. 2. To spark your curiosity about the future of work and how it may impact Habit for Humanity.

Session Agenda Part 1 – Different Generations in the Workplace § Introduce the 5 generations in the workplace. § Review the changing generational landscape in the U. S. § Unpack the characteristics that make each generation unique. § Share tips on how to engage the 5 generations in the workplace. § Review Generation Considerations for Fundraising Part 2 – The Future of Work § Review eye popping statistics about how technology and innovation are impacting our world. § Revealing what the future of work looks like

Generations Born Before 1945 1946 – 1964 1965 – 1980 Traditionalists Baby Boomers Generation X 1981 – 1997 1998 – Present Millennials Generation Z

Baby Boomers are retiring at a rate of 1 every 9 seconds between now and 2029 Source: USA Today Money

Generation X now accounts for 51% of leadership roles globally Source: CNBC/Conference Board Global Leadership Forecast 2018

Millennials are now the largest generation in the U. S. workforce (more than 1 in 3) Source: PEW Research, 2018

Generation Z is entering the workforce in large numbers Source: WSJ. com

U. S. Population by Generation

Generational Make-up in the Workplace

Aurora Health Care 2015 Employee Mix 27% 2% Aurora Health Care 2019 Employee Mix Trad 24% BB Gen X Gen Y 47% Gen Z 0%15% 2% 39% Trad BB Gen X 44% Gen Y Gen Z

Generation Characteristics Exercise Divide Participants into Generational Groups if Applicable Category Traditionalists Baby Boomers Generation X Millennials Generation Z Family List family characteristics including family size, family make-up, etc. Work List attributes of work including type of work, commitment level, importance, etc. Communications List types of communication and how this generation likes to receive communication. World Events (influencers) List world events and technologies that helped shape this generation

Generation Characteristics Exercise Group Debrief Category Family Work Communications World Events (influencers) Traditionalists § § § § Traditional Nuclear Parents stay together Mom stays home § Dedicated § Pay your dues § Respect authority § Company first Rotary phones § One-on-one § Hand write a letter § § WWII § Korean War § Great Depression Prosperity Training on the job Pay cash Job security Adhere to rules Formal Use good grammar Cursive Talk Rise of Corporation Civil Rights Baby Boomers § Traditional § Nuclear § Mom works outside the home § Workaholic § Challenge Authority § Work is life anchor § Divorce § § § Touch tone phone § § Less formal § One-on-One § § § Civil Rights Vietnam War Sexual Revolution Protests Women working Job security Adhere to rules Loyal Hand write a letter or memo Cursive § American Dream § Space Travel § Cold War/Russia

Generation Characteristics Exercise Group Debrief Category Family Work Communications World Events (influencers) Generation X § Latch key kids § Mom and Dad Work § Divorce § Work hard but want balance § Structure and direction § § § § Email Print Cell phones Talk Y 2 K Stock market 9/11 End of Cold War Millennials § Day care and baby sitters § Parents there § Merged families § Helicopter parents § Blended families § Educated § Technology § Growth & Development § § § Text § Facebook § Text and chat § Twitter § Instagram § Smartphone § Energy Crisis § Terrorism § AIDS § Digital Media § 9/11 § School & Mass Shootings § Terrorism Work life balance Not loyal Challenge authority Community § § Diversity Collaborative Positive About me Generation Z § Diversity § Blended families and non-traditional families § Parents there § Entrepreneur spirit § Technology § Risk taking § Mission § Positive § Flexibility § About me § Social media § ? § In-person § Multi-channels § Text § Technology § AI boom § School & Mass § Innovation Shootings § Country divided

Engaging 5 Generations - Communications § Set expectations for communication § Overcommunicate § Use multiple communication vehicles and avenues to reach all generations – Be flexible § Personalize your approach § Face-to-face communication still wins with all generations § Provide feedback – Especially with Millennials & Gen Z

Engaging 5 Generations - Motivation Traditionalists Baby Boomers Generation X Millennials Generation Z § Respect § Mentor Gen X, Millennials and Gen Z § Security § Provide independence § Flexibility with work tasks § Accommodating § Opportunities for professional development § Positions of authority § Recognition for achievements § Workplace benefits § Mentor Millennial and Gen Z. § Family-based benefits § Lifestyle benefits § Corporate wellbeing § Recognition of achievement § Professional development opportunities § Money § Opportunities to learn new technologies § An enjoyable workplace environment § Short, changeable and fast tasks § Opportunities to express creativity and opinions § Community Service § Money saving schemes and financial education § Respect § Out of work socialization § Money saving schemes and financial education § Experience days § Mentoring platforms Source: Businesstocommunity. com – James Brockbank 2016

Engaging 5 Generations – Leadership Characteristics of good leadership… § Sets clear direction for the team § Involves team members in decision Making…and decisions get made § Leverages the different strengths and skills of the team members (Strength finder) § Meets each team member where they are (situational leadership) § Holds team and team members accountable § Cares deeply about the team members § Puts the team priorities before his/her own priorities § Model what good looks like

Tips for Fundraising Source: Winspire News – Summy Lau

Tips for Fundraising Source: Winspire News – Summy Lau

The Future of Work

2. 6 jobs are created for every 1 job that is lost by the internet Source: eonline news

Freelance workers in the U. S. today = 35% By 2020 = 43% By 2027 = 50% Source: Forbes 2018, Intuit (from turbo tax returns); Upwork, 2017

65% of children entering school today will end up in jobs that do not exist today Source: Scott Mc. Leod and Carl Fisch, World Economic Forum 2016

85% of jobs that will exist in 2030 haven’t been invented yet Source: Huffington Post

What comes to mind when you think about the future of work?

Source: Deloitte Future or Work in Healthcare January 2019

Source: Deloitte Future or Work in Healthcare January 2019

Source: Deloitte Future or Work in Healthcare January 2019

How Technology Has Changed and Industry & AI

Source: Deloitte Future or Work in Healthcare January 2019

Source: Deloitte Future or Work in Healthcare January 2019

Source: Deloitte Future or Work in Healthcare January 2019

Source: Deloitte Future or Work in Healthcare January 2019

Source: Deloitte Future or Work in Healthcare January 2019

Source: Deloitte Future or Work in Healthcare January 2019

Top Paying Freelance Jobs FREELANCE TYPES OF JOBS AND PAY 1. AI/Deep learning………………. $115. 06/hour 2. Blockchain architecture……. $87. 05/hour 3. Robotics………………$77. 46/hour 4. Ethical hacking…………$66. 33/hour 5. Cryptocurrency…………$65. 37/hour 6. AWS coding……………. $51. 00/hour 7. Virtual reality (VR)………. . . $50. 18/hour 8. React. JS developers…………. . . $40. 75/hour 9. Final Cut Pro editors…………. . $37. 12/hour 10. Instagram marketing……. . . $31. 23/hour Top 10 Industries for Freelancers 1. Computer and IT 2. Administrative 3. Accounting and finance 4. Customer service 5. Software development 6. Medical and health 7. Project management 8. Research analyst 9. Writing 10. Education and training As more workers turn to the gig economy, it's important to know what fields will help you land the highest freelance salary.

CURRENT STATE MILWAUKEE FREELANCE “Back in 2000 we had 2 dedicated freelancers, now half of our workforce are dedicated freelancers. We also talk with college students and they are starting to say they want to be a ‘Freelancer’” - Erica Conway, C 2 OPEN JOBS 112 AGENCY FREELANCERS MKE-BASED PLATFORMS 125 315 156 The first freelance community to use psychometric and cognitive assessments to match you with talent that’s the best for your

How will the future of work impact Habitat for Humanity?

Workshop Summary § Good leadership is the secret sauce to engaging 5 generations in the workplace. § Use different communication vehicles and overcommunicate. § Adjust leadership style to meet each person where they are to motivate employees across generations. § The future of work is being disrupted by: § Technology § Data § Diversity & Human Longevity § Freelancers