DIES NATALIS UT 2013 Frequently Asked Questions by
DIES NATALIS UT 2013 Frequently Asked Questions by Students in Distance Education Aminudin Zuhairi & Associates Universitas Terbuka, Indonesia 10 June 2012
Outline • • • Introduction What DE students ask What a DE institution can do How a DE institution can do Conclusion
Introduction: Why DE Students Ask Ø DE as new learning experience Ø Ensure success in studying Ø Develop confidence in study Ø Solve problems Ø Ask questions
Factors Influencing Success in DE Ø Attitude: culture & etiquette Ø Experience: learning, distance learning, readiness for learning Ø Elements for success: general ability, prior knowledge, learning styles (Simonson et al, 2012, pp 222 -227)
Learner Responsibilities in DE Ø Audio and video-based Settings Ø Online settings Ø Time for class: synchronous and asynchronous Ø Communication: with instructor and students Ø Attendance and class participation: synchronous and asynchronous Ø Assigments Ø Assuming responsibility for own learning Ø Equipment requirements and use (Simonson et al, 2012, pp. 227 -234)
What DE Students Ask 1 What is or what to do 1: Ø Differences between DE and correspondence schools Ø Educational prerequisites for taking DE classes Ø Just-in-time learning Ø Poor computer skills Ø Virtual classroom Ø Not satisfied with DE class Ø Start a DE class and realise it is too difficult Ø Real time (Simonson et al, 2012, pp. 235 -239)
What DE Students Ask 2 What is or what to do 2: Ø Take an online course if I don’t have a PC Ø Get help with homework or question on assignment Ø Structure of an online course Ø Features in a course to get a good fit with my learning style Ø DE programs that allow students to pay tuition fee monthly rather up front Ø Continue studies when moving out of state or country Ø Easier to cheat in DE (Simonson et al, 2012, pp. 235 -239)
What DE Student Ask 3 How to and who 1? Ø Assess knowledge in particular subject before choosing a DE course Ø Choose a DE program Ø Make sure to receive credit for distance learning Ø Make sure getting the money’s worth Ø Convince employer to pay for distance training Ø DE courses applied to a degree Ø Make up a missed class in a virtual classroom (Simonson et al, 2012, pp. 235 -239)
What DE Student Ask 4 How to and who 2 Ø Who teaches online courses Ø How is homework submitted Ø How well I’m doing in an online course Ø Combine DE with traditional degree program Ø Learning “anytime, anywhere” works with “real time” instrution (Simonson et al, 2012, pp. 235 -239)
Lessons Learned from other DE Ø Anticipate these questions Ø Prepare for answers Ø Design a DE system that ensures addressing those questions Offer a DE program suitable to students’ needs
What UT DE Students Ask 1 Layanan Ø Informasi Ø Konsultasi akademik Ø Permintaan kartu mahasiswa Ø Permintaan transkrip sementara
What UT DE Students Ask 2 Layanan Informasi 1 Ø Pendaftaran mahasiswa baru Ø Registrasi matakuliah Ø Tutorial Ø Ujian Ø Nilai Ø Yudisium/wisuda Ø Ijazah Ø Data pribadi
What UT DE Students Ask 3 Layanan Informasi 2 Ø Alih kredit Ø Beasiswa Ø Pengguguran matakuliah Ø Penundaan yudisium Ø Bahan ajar Ø Umum Ø Kartu mahasiswa Ø Lembar kemajuan akademik mahasiswa Ø Surat keterangan
Whom UT DE Students Ask 1 Bagian Registrasi Ø Perubahan data pribadi Ø Pengembalian SPP Ø Pembebasan mata kuliah Ø Validasi ijazah masukan D II
Whom UT DE Students Ask 2 Bagian Kelulusan Ø Surat keterangan Ø Alih kredit Ø Ijazah/transkrip Ø Yudisium Ø Foto ijazah
Whom UT DE Students Ask 3 Fakultas Ø Pengguguran mata kuliah Ø Penundaan yudisium Ø Konsultasi akademik Ø Alih kredit Ø Surat keterangan lulus Ø Surat penempuhan matakuliah Ø Yudisium Ø Legalisir Ø Info UT Ø Info beaisiswa
Whom UT DE Students Ask 4 Program Pasca Sarjana Ø Pendaftaran/info UT Ø Tutorial online Ø Konsultasi akademik
Why UT DE Students Ask 1 Keluhan Nilai Ujian Ø Salah penghitaman pada LJU Ø Nilai belum keluar karena praktek/praktikum PKM/PKP Ø Tidak puas nilai UAS Ø Kasus administrasi/beda tanda tangan Ø Kasus nilai lainnya
Why UT DE Students Ask 2 Keluhan Registrasi Ø Registrasi/kasus S/R Ø Tindaklanjut pengembalian SPP Ø Tindaklanjut pembebasan matakuliah Ø Tindaklanjut data pribadi
Why UT DE Students Ask 3 Keluhan Kelulusan Ø Tindaklanjut pengajuan alih kredit Ø Tindaklanjut perbaikan data pribadi pada ijazah Ø Tindaklanjut yudisium Ø Tindaklanjut ijazah. transkrip Ø Pengiriman foto
Why UT DE Students Ask 4 Keluhan kepada Fakultas Ø Tindaklanjut pengguguran matakuliah Ø Tindaklanjut penundaan yudisium Ø Tindaklanjut alih kredit Ø Tindaklanjut yudisium
What Services UT DE Students Ask Series 1 Permintaan layanan
How Many UT DE Students Ask Source: Laporan Tahunan Rektor 2012
What UT DE Students Ask Online 1 Ø Cara mengikuti tuton Ø Kapan tuton dimulai Ø Inisiasi belum dibuka Ø Tidak bisa mengirimkan tugas Ø Persayaratan TAP, sudah bisa TAP Ø Cara registrasi TAP Ø Cara upload karya ilmiah Ø Lupa password karya ilmiah
What UT DE Students Ask Online 2 Ø Sudah upload karil tetapi belum ada feedback-nya Ø Cara mendaftar SUO Ø Ruang baca virtual tidak bisa dibaca Ø Alih kredit belum keluar? Ø LKAM Online tidak bisa diakses Ø Cara membeli modul melalui TBO Ø Kapan mengambil KTPU dan jika telat bagaimana Ø Kesetaraan mata kuliah
What DE Institution Can Do ü Respond to questions ü Provide accurate information ü Open up communication channels ü Enhance interaction and communication with students ü Improve services
How DE Institution Can Support its Services ü Improve CRM (customer relationshop management) ü Develop a Call Centre ü Enhance online interaction and communication ü Provide a systematic FAQ ü Continuously improve competence of staff ü Empower Regional Office
Conclusion DE student questions are ü Valued inputs for improvement ü Actual needs of DE students ü Quality service indicators ü To be addressed appropriately and immediately ü Clues for future development of a DE institution
Terima kasih. aminz@ut. ac. id
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