Di Gital Haryana Date Venue 21 st December22

Di. Gital Haryana Date & Venue: 21 st December-22 nd December 2016 Regional Conference, Jaipur Haryana State Centre Department of Electronics & IT Government of Haryana State Electronics Development Corporation Limited 1 [HARTRON]

e-District MMP : An Overview 24/11/2020 NIC-Haryana 2

e-District Haryana: The Objectives Minimum Government Maximum Governance by v Implementation of an efficient electronic workflow system for District Administration v Infusion of transparency and accountability in operations v Reduction of workload of department personnel v Electronic security and control of confidential data v Fast processing of services as per public requirement v To create an efficient delivery mechanism from the Government that brings citizens to the district administration v Delivery of services to citizen using modern technologies like mobile, emails, web site etc. 30/04/2016 NIC-Haryana 3

e-District Haryana: Difference to Stakeholders v Citizen Profiling, provides a single view of citizen information v Affidavit has been replaced with self declaration v Supporting documents are scanned & uploaded at CSC, No need to move physical files v Implementation of RTSA for time bound service delivery v Uniform fee structure defined v Online verification facility for institutions for verification of certificates v Implementation of Digital Document Repository integrated with Digital Locker (Go. I) v Services extended to CSCs in PPP mode v Integrated with CM Dashboard for real time monitoring 4

e-District Haryana: Leverage of Common Infrastructure v HSWAN (Haryana State Wide Area Network) is being used by department officials for backend operations v Hosted at BSNL CLOUD to ensure zero down time v An MPLS Link has been established between HSWAN and BSNL CLOUD for data exchange and application access. v DR site has been created at Haryana State Data Center. v NIC e-mail and SMS Gateway is being used for various alerts 5

e-District Haryana: Implementation Strategy v District Rohtak had been chosen as pilot and was launched by Hon’ble Chief Minister on 24 th December 2011 v After successful run of pilot, 22 e-services under e-District phase-I has been rolled out across Haryana in all remaining 20 districts in one go on 2 nd May 2015 by Hon’ble Chief Minister of Haryana v In Phase-II, 105 e-services were rolled out on 27 th Feb 2016 by Sh. Ravi Shankar Prasad, Minister of Telecom & IT v 53 more e-services are ready and going to be launched soon v All these services are being delivered through 3340 transacting CSCs, 125 e-Disha Centers and Departmental Front Offices/Counte v Haryana has achieved rank 1, alongwith 07 other states/UTs in ranking methodology of Meit. Y, 24/11/2020 6

e-District Haryana: Features

CIDR: the Innovation Citizen Identity Data Repository (CIDR) consist of three Data Sets CIDR v Demographic Data [Citizens’ information (UID KYR & KYR+) v Service Data (CSDR) [all uniquely identified services taken by citizen] v Document Repository (DR) [All deliverables of the services availed by citizen as well as the documents submitted as proof by citizen]

e-District Haryana: Integration

e-District MMP : Growth of CSCs v 4, 634 CSCs have been established in the State v Target: 6, 207 CSCs; 1 in each GP by 31. 03. 17 Growth of CSCs 4634* 4243 3783 3387 2921 2084 1449 792 1031 31 st march, 2015 30 th June, 2015 30 th Sep, 2015 31 st Dec, 2015 31 st March, 2016 30 th April, 2016 31 st May, 2016 * 502 non transacting CSC IDs deleted 20 th Sep, 2016 3 rd Nov, 2016

e-District MMP : No. of Transactions 2, 038, 662 586, 782 2015 -16 1 st Quarter' 16 539, 499 2 nd Quarter' 16 135, 234 3 rd Quarter' 16 (upto 6 th Nov) e-District MMP : Transactions through CSCs 443, 388 463, 125 294, 273 154, 411 2015 -16 1 st Quarter' 16 2 nd Quarter' 16 3 rd Quarter' 16 (upto 3 rd Nov

Sr. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 e-District Haryana Certificates in Digital Data Repository Certificate Name BC Certificate Economically Backward General Caste Income Certificate (for Education Purpose) Income Certificate (Other than Education Purpose) Minority Community Certificate OBC Certificate Resident Certificate Rural Area Certificate SC Certificate Special Backward Class Certificate Tapriwas Certificate Vimukt Jati Certificate License for Seed, Pesticide & Fertilizer Birth Certificate Death Certificate Social Security Pension Schemes Total Certificates in Repository 454218 50381 402290 5120 5967 254276 1282498 2059 447610 66077 1410 93 14768 764631 115829 58943 3914686

e-District MMP : Scope for Improvement v e-Signing of certificates v e. KYC Authentication v Covering all services, notified under RTSA Haryana v Self service portal for Citizen for application submission v Haryana e-District Mobile App for Citizen 13

e-District MMP : Scope for Replication v E-District Haryana framework has been designed in such a way that it can be configured for any other state with slight customization v Business rules needs to be re-defined as per customer’s need 14

Sustainability • Provided almost all functionalities envisaged for services being delivered through e-District. • It has been made mandatory that the services will be delivered through this system only. • Frequent interactions are carried out with respective departments of Haryana. Suggestions provided by them are duly incorporated from time to time. • In-house application maintenance/enhancements with very less turn around time and that too at almost negligible cost. • Nominal services charges have been levied for various services to made it self sustainable. • A dedicated team of NIC officers is in place on permanent basis for providing continual support. • System is capable of coping with increased volume of transactions. • Sufficient infrastructure has been provisioned to cope with future computing power and storage requirements.

NIC Haryana: Department of Electronics & IT: Deepak Bansal, Sr. Technical Director & ASIO Mr. Sandeep Kapoor, General Manager, Hartron Alok Srivastva, Scientist-D Mr. Arun Bansal, System Analyst, Hartron Ghan Shyam Bansal, Dy. DG & SIO Sh. A. Sreenivas, Special Secretary & M. D. Hartron Ashish, Scientist-B 16

e-District MMP : Photo Gallery

e-District MMP : Photo Gallery

National Level Performance Ranking of e-District Haryana v As per methodologies used to give ranking by the Meit. Y, Go. I, the e-District status of Haryana is as below: 1. Services Launched in no. of Districts: 21 (100%) 2. De. GS/DITS Formed in no. of districts: 21 (100%) 3. DPMs deployed in no. of districts = 21 (100%) 4. Selection of SI (in-House through DITS, NIC-Haryana & Hartron) = process 100% complete. 5. e-services launched = 117 (covering proposed 60 mandatory & optional services also) v As per ranking methodology of Meit. Y, Haryana has achieved rank 1 (one), alongwith 07 other states/Uts of Indian Union.

e-District Haryana: Services (Phase-I) Service Category Service Department & Category 1. Revenue / Certificate Issuance 2. Health & ULB / Births & Deaths 3. Status & Verification Service # 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. Service Schedule Caste Backward Caste Other Backward Caste Special Backward Caste Tapriwas Vimukt Jati Economically Backward General Caste Resident Certificate Income Certificate for Education Purpose Income Certificate for Other Purpose Rural Area Certificate Birth Registration – New & Delayed Birth Certificate Issuance Name Inclusion in Birth Record Correction in Birth Record Non-availability Certificate for Birth Death Registration – New & Delayed Death Certificate Issuance Correction in Death Record Non-availability Certificate for Death Application Status Checking Verification of Issued Certificates

List of G 2 C e-Services being delivered through CSC Centres # 1 2 3 Department Agriculture Board of School Education BPS mahila Vishwavidhalaya # # Services 1 1 License to carry on the business of a dealer in seeds 2 2 Renewal of license to carry on the business of dealer in seeds 3 3 Duplicate license to carry on the business of a dealer in seeds 4 4 5 5 6 6 7 7 License for sale, stock or exhibit insecticides 8 8 Duplicate license for sale, stock or exhibit insecticides 9 1 Printing of detailed Result 10 1 Printing of Admit card 11 2 Application for Migration 12 3 Application for Revaluation 13 4 Application for Verification 14 5 Application for Photocopy of Answerbook 15 6 Application for duplicate statement of marks 16 7 Application for Convocation Acknowledgement of receipts/authorization letter to fertilizer wholesale & retail dealer Renewal of acknowledgement of receipts/authorization letter to fertilizer wholesale & retail dealer Duplicate acknowledgement of receipts/authorization letter to fertilizer wholesale & retail dealer

List of G 2 C e-Services being delivered through CSC Centres # 4 Department Election 5 Finance 6 Fisheries 7 Food & Supplies # # Services 17 1 Application for addition of name in the electoral rolls 18 2 Application for deletion of name in the electoral rolls 19 3 Application for modification of name/other details in the electoral rolls 20 4 Application for transposition of name in the electoral rolls 21 5 Printing of EPIC card in color (New or Duplicate) 22 6 Printing of electoral rolls (Per Page) 23 7 24 8 Registration of complaint 25 9 Application of issue of replacement of EPIC 26 1 e. GRAS - Online Government Receipts 27 1 Service for Loan and Subsidy for various schemes under FFDA 28 2 Service for Loan and Subsidy for development of waterlogged area 29 3 Service for Seed Supply from Government Fish Farm to Fish Farmers 30 1 Ration card Member addition 31 2 Deletion of Member in Ration Card 32 3 House Hold Head Modifications Search services (Name in electoral roll, name of polling station, status of application, grievance etc

List of G 2 C e-Services being delivered through CSC Centres # 8 9 Department Food & Supplies Forest Health # # Services 33 4 Issuance of New Ration Card 34 5 Ration card Data Correction 35 6 Ration Card Member migration 36 7 Ration card Transfer Application 37 8 Surrender of Ration card Application Form 38 1 Application for permissions for felling of trees 39 2 40 1 Birth Certificate 41 2 Birth Registration (New & Delayed) 42 3 Correction of Birth Record Details 43 4 Correction of Death Record Details 44 5 Death Certificate 45 6 Death Registration (New & Delayed) 46 7 Inclusion of Name in Birth Record 47 8 Non-availability certificate for birth 48 9 Non-availability certificate for death Application for NOCs in respect of PLPA or Forest or Restricted lands and grant of NOC

List of G 2 C e-Services being delivered through CSC Centres # Department # # 10 Higher Education 49 1 50 1 51 2 52 3 53 4 Seed license- to grant vegetable seed license 54 1 Allottee account information 55 2 Draw Results 56 3 Plots status enquiry 57 4 Application forms for New Schemes 58 5 Application form for User id/ password unlocking 59 6 Generation of e-Challan forms 60 1 ITI Admissions 61 1 Online Admission Application Form Submission 62 2 Admission Application Status Checking 63 3 Printing of Admit Card 64 4 Kurushetra University Helpline Application filing 11 12 13 14 Horticulture HUDA Industrial Training & Vocational Education Kurukshetra University Services Online admission Application form for the Govt. colleges Minet - Online application by farmers for availing subsidy under Micro Irrigation programme in horticulture Fruit license- to grant fruit license Polynet-Online application for availing subsidy under protected structure in IHD & RKVY scheme.

List of G 2 C e-Services being delivered through CSC Centres # Department # # Kurukshetra University 65 5 Kurushetra University Results 66 1 Lost property Registration 67 2 Complaint Registration 68 3 Community Liason Group 69 4 Hotel Registration 70 5 Cyber Café Registration 71 6 RTI Application 72 7 Protest/Strike Permission 73 8 Tenant Verification 74 9 Employee Verification 75 10 Procession Request 76 11 Event Performance Request 77 12 Character Certificate 78 13 Domestic Help Verification 79 14 80 1 15 16 Police Power Services Private Security Agency Verification Request Electricity Bill Collection- UHBVN

List of G 2 C e-Services being delivered through CSC Centres # Department # # Power 81 2 Electricity Bill Collection- DHBVN Public Health Engineering 82 1 Application for new water connection 17 83 2 Application for new sewer connection 84 3 Printing of duplicate water/sewerage bill 85 1 Backward Class Certificate 86 2 Economically Backward General Caste 87 3 Income Certificate (for Education Purpose) 88 4 OBC Certificate 89 5 Residence Certificate 90 6 Rural Area Certificate 91 7 Scheduled Caste Certificate 92 8 Special Backward Class Certificate 93 9 Tapriwas 94 10 Vimukt Jati 95 11 Income Certificate for Other Purpose 96 12 e-Stamping 18 Revenue Services

List of G 2 C e-Services being delivered through CSC Centres # 19 20 21 Department Revenue Science & Technology Social Justice & Empowerment Sports & Youth Affairs # # Services 97 13 Case Status 98 14 Cause List 99 15 Judgement of court cases 100 1 Application Form for HSCST Fellowship 101 2 Application Form for POSE Scholarship 102 1 Ladli Scheme 103 2 Old Age Pension 104 3 Disability Pension 105 4 Widow/Destitute Pension 106 5 Financial Assistance to Destitute Children 107 6 Financial Assistance to Kashmiri Migrants 108 7 Financial Assistance to Non School Going Disabled Children less than 18 yrs. 109 8 Dwarf Allowance Scheme 110 9 Eunuch Allowance Scheme 111 1 Application Form for Sports Gradation Certificate 112 2 Application Form For Cash Awards For Achievements

List of G 2 C e-Services being delivered through CSC Centres # Department Sports & Youth Affairs # # Services 113 3 Application form for Scholarship for the achievement during Game Events 114 4 Application Form for Bhim Award 115 5 Application form for Giving jobs to medal Winners 116 1 Status of application submitted at edisha portal 117 2 Verification of certificates issued through edisha portal 22 Other Services

Additional Services ready to Launch • Following additional 53 State Government to Citizen (G 2 C) e. Services are ready to launch and shall be delivered through CSCs across the State. 1 1 Application for New Electricity Connection 2 2 Application for Enhancement of Electricity Load 3 3 Application for transfer of Title & Conversion of Services 4 4 Meter Complaints 5 5 Complaints about consumer bills UHBVN Continued. . .

6 1 Property Dealer License 7 2 Renewal of Property Dealer License 8 3 Hindu Dogra Community Certificate 9 4 Permission for Jalsa/Public Meeting/ Jaloos/ Shobha. Yatra/ Chhath Puja/ Marriage 10 5 Permission for Funfair/Circus/Magic Show 11 6 Permission for Tournaments/Games 12 7 Loudspeaker/DJ permission for Jalsa/Public Meeting /Jaloos / Shobha. Yatra/Chhath Puja/Marriage 13 8 Loudspeaker/DJ permission for Funfair/Circus/Magic Show 14 9 Loudspeaker/DJ permission for Tournaments/Games 15 10 Permission for Loudspeaker/DJ 16 11 Permit/ Permission for Vehicle during Parliamentary Election Campaign Revenue Continued. . .

17 12 Permit/ Permission for Vehicle during Assembly / State Election Campaign 18 13 Permission of Loudspeaker on Vehicle during Assembly / State Election Campaign 19 14 Permission of Loudspeaker on Vehicle during Parliamentary Election Campaign 15 Appointment of Registration of Deeds from CSC (Maximum 10 appointments per day per Tehsil subject to maximum 2 appointments per CSC) 21 16 Deed writing of instrument of sale, conveyance, mortgages, lease/rent etc. 22 17 Power of attorney, will, authority to adopt, adoption deed, divorce deed, agreements 23 18 Release, transfer deed, settlement deed, gift deed, partition and other documents 24 19 Second copy/per copy 20 Revenue Continued. . .

25 1 Application for New Electricity Connection 26 2 Application for Enhancement of Electricity Load DHBVN 27 3 28 29 30 31 32 4 5 1 2 3 Application for transfer of Title & Conversion of Services Meter Complaints about consumer bills Marriage Registration - 1954 Marriage Registration – 1995 Marriage Registration – 2008 33 1 Application for Fire Fighting Scheme 34 2 Application for Building Plan 35 3 Application for Revision of Building Plan Urban Local Bodies 36 (Municipal Corporations, Committees & Councils) 37 4 Application for Revision of Fire Fighting Scheme 5 Application for Fire NOC 38 6 Application for Revision of Fire NOC 39 40 7 8 Marriage Registration – 1995 Marriage Registration – 2008 Home

41 1 Application for Business Licenses under section 330 42 2 Application for Business Licenses under section 331 43 3 Application for Business Licenses under section 335 44 4 Application for Business Licenses under section 336 Urban Local Bodies 45 (Municipal Corporations only) 5 Application for Renewal of Business Licenses under section 330 46 6 Application for Renewal of Business Licenses under section 331 47 7 Application for Renewal of Business Licenses under section 335 48 8 Application for Renewal of Business Licenses under section 336 1 Application for Water Connection 2 Application for Sewerage Connection 1 Water Leakage/ Over Flow Pipes 2 Sewerage Blocked/Over flow of manholes 3 Restoration of water supply 49 50 51 52 53 Urban Local Bodies (Gurgaon & Faridabad MCs only) Public Health Engineering

e-District Flow – Application Submission Steps Applicant receives acknowledgement. Applicant visit CSC/e-Disha Centre/Front end channel Operator prints ack. & gives to applicant Applicant fills and submits the physical form along with supporting documents. CSC/e-Disha operator logs in e-District portal, fills e-form and attaché scanned supporting documents Applicant CSC/e-Disha operator prints acknowledgement slip which contains CIDR Id & Transaction Id Applicant receives the Ack. & SMS visit Operator keys in applicant details & submits Applicant fills & Submits form

e-District Flow - Application Verification Steps Verifier logs in e-District portal or mobile app Receives ` Online Application Dealing Official Verifier conducts verification of application ` Verifier approves or rejects application Applicant receives the Ack. through SMS Verification Online Physical Applicant receives acknowledgement.

e-District Flow - Application Approval Steps ` Approver logs in e-District portal Checks application pending for approval Receives Online Application Approver ` E-District Portal Approver approves or rejects application Applicant receives the Ack. through SMS ` Approving Applicant receives Authority acknowledgement. Approves or rejects

e-District MMP: Status Tracking Option 1 (CSC/e-Disha Centre) • Applicant visits the CSC/e-Disha Centre • Applicant produces ack. slip • Operator checks status online Option 2 (Portal) • Applicant access the portal edisha. gov. in • Applicant checks the status online edisha. gov. in Option 3 (Mobile App) • Applicant can track the Status through e-District National Mobile App Operator checks status online

e-District MMP : Document Delivery Option 1 (CSC/e-Disha Centre) • Applicant visits the CSC/e-Disha Centre • Applicant produces ack. slip • Operator prints and handover document to Applicant Option 2 (Portal) • Applicant access portal edisha. gov. in • Applicant download the certificate & prints Option 3 (Email/SMS) • Applicant receives Certificates through Email/SMS • Applicant download Certificate through web link received through Email/SMS edisha. gov. in Operator downloads online

Features – Biometric Authentication • • Login into the system using fingerprint device Enhances security Prevents intrusion One of the unique features of e. District Haryana Features – Role Based Authorization • Role based permissions • Predefined roles for SDA, SCA, CSC, Issuing Authority, Verifier, DEO etc. • Users perform activities as per their roles

Features – Automated Workflow • Automatic marking of service requests as per predefined workflow • [e-DISHA/CSC Dealing Official Verifier Approving / Issuing Authority] • Facility to view details at each level Features – Documents Upload • Facility to Upload PDF document of proofs submitted by applicant like DOB, Caste, Address, Identity etc • Once submitted, no need to submit the proofs again when availing some other service.

Features – Auto Escalation • Auto escalation of service requests to higher ups, if no action taken • Improves service level efficiency Features – Cash Handling • User based cash book is maintained • All types of charges of each service is recorded (Govt Fee, CSC Service Charges, DITS/De. GS/e-DISHa Charges) • MIS of cash is generated at each level (SDA, SCA, CSC, User etc)

Features – MIS & Dashboard • MIS at all levels (State Level, District Level, Tehsil Level, SDA, SCA, CSC) • Dashboard for Higher Authorities Features – SMS & e-Mail Integration Alert is sent at two points to the applicant through SMS & e-Mail Ø Service Acceptance Ø Service Delivery

e-District MMP : Mobile App for Verification • Android based Mobile app developed for mobile verification by competent authority. • Mobile app help competent authority to Verify/Reject at any time at any place, thus enabling e-Governance at real time. • User can download app from portal and installs app in android based mobile. • All records marked to him for verification will be visible on mobile dashboard. • Provision to view detailed record along with photographs and supporting documents submitted. • Facility to Verify/Reject application along with remarks. • Around 1300+ Tabs are being procured for Patwaries One of the unique features of e. District Haryana

Integration with CSC-SPV • e-District has been integrated with Go. I’s CSC-SPV through CSC Connect • CSC’s payment wallet is also integrated with e-District Haryana • CSC’s transactions are reported to CSC-SPV along with payment details Integration with State Resident Data Base • e-District has been integrated with State Resident Database which is union of Aadhaar SRDH, Socio Economic Caste Census & PDS • Pull & Push both methods are used for integration • First in the state to integrate with SRDB

Integration with Digi. Locker • e-District Haryana integrated with Digital Locker of Go. I • e-District Haryana was first in the Country to integrate PULL Method and around 35 Lacs+ certificates of 29 types are available for PULL into Digital Locker • e-District Haryana was first in the Country to integrate both PUSH & PULL Methods. Around 1 Lac certificates have been pushed to Digital Locker Integration with other state’s e-District Project • Thirteen districts of Haryana are now part of NCR Delhi • e-District Haryana integrated with Delhi’s e-District project • Certificates are returned on supply of some parameters by e. District Delhi

Integration with National e-District Mobile App • e-District Haryana is also integrated with national e-District Mobile App • Applicant can check online status of his application from national e-District Mobile App Integration with Rapid Assessment System (RAS) • RAS integration with e-District Haryana has been tested at staging environment • Go. H has issued Circular to all departments to integrate with RAS Integration with Data Aggregation Portals • This portal also feeds the data to Data Aggregation portals § e. Taal § CM Dashboard

e-District MMP : Technology Adopted v Microsoft Technology Stack (. Net framework 4. 0, Sql Sever 2012 R 2) v IIS 8 as Web Server v SQL Server Reporting Services(SSRS) for Reports v Entire application deployed on BSNL Cloud v Two Web servers in Network Load Balancer Mode v Two Data Base servers in Always High Availability Mode v NIC SMS Gateway and e-mail services used 47

e-District Haryana: The Stakeholders v E&IT department as owner of e-District MMP v Hartron has been designated as State Designated Agency (SDA) v NIC as technology partner for software development v Deputy Commissioner as District level CEO of the project v District e. Governance Society (De. GS) as implementing agency at district level v Around 20 line departments are involved 24/11/2020 48

e-District Haryana: The Stakeholders v Senior Technical Director NIC Haryana as Project Coordinator for software development, implementation & support. v DIO as District Technical Coordinator for implementation and software support. v One e-District Managers (e. DM) & two e-District Managers(DM) have been appointed in all 21 district head quarters for smooth rollout of the project. v Village Level Entrepreneurs (VLE) has been selected through a standard process for running CSCs at district level. 24/11/2020 49

BSNL Cloud

o e-District MMP Features – 360 Citizen Profiling • Employment Services • Vehicle Registration • School Admission • National ID • Driver’s License; Passport/Visa • Examination Results • Scholarships • National ID • Certificates • Agriculture • Land Record • Property Registration • Marriage Certificate • Taxes • Utility Services • ULB Services • Subsidy ; PDS etc. • Natio nal ID • National ID • Birth Certificate • Pensions • Insurance • Health Care • Vaccination • Health Care • MCTS-Pre Birth Death Certificate Post Death Settlements 51

e-District Haryana: Multi Channel Delivery

e-District MMP : Best Practices Followed v Citizen Profiling, provides a single view of citizen information v Self Declaration instead of Affidavit v No need to move physical files, supporting documents are scanned & uploaded v Implementation of RTSA for time bound service delivery v Online verification facility for institutions for verification of certificates v Implementation of Digital Document Repository v Services extended to CSCs in PPP mode v Use of SMS/Email for status updates & document delivery v QR code for instant verification 53

e-District MMP : Benefits Accrued v Time bound service delivery, resulted in improving efficiency of delivery of services and elimination of corruption and middlemen from process. v Helped in saving citizens from trouble of running around various departments. v A wide spectrum of services at a single place through multiple channels. Speedy work and more services are delivered in the same time compared to earlier system v Helping in integration of databases of Government departments and organizations 54

e-District MMP : Benefits Accrued v Multi channel delivery of services has provided a lot of relief to the citizen v Creating jobs/business in the districts for the local IT savvy youths through CSCs v Helped in improving the financial health of District e. Governance Societies by levy of small amount of charges v Status tacking of application is very easy through QR Code, SMS or web site (edisha. gov. in) v Verification of certificates through QR Code and it can also be verified from the e-Dis. Ha portal

o e-District MMP Features – 360 Citizen Profiling v v v CIDR v v Citizen’s profile is maintained Unique id named CIDR Id is given to citizen on first visit Provision to upload scanned proof documents of citizen Every deliverables issued from the system is also maintained in the database Citizen will not be asked for the proofs which are already in the database (provided by citizen or generated by system) Citizen as well as service provider (verifier) can access the citizen profile The deliverables can be downloaded online at any point of time through web portal