DHS SCIENCE AND TECHNOLOGY Incident Management Information Sharing

DHS SCIENCE AND TECHNOLOGY Incident Management Information Sharing Capability Maturity Model August 5, 2017 Ronald Langhelm Program Manager First Responders Group Science and Technology Directorate

Current Situation • Incident Management Information Sharing (IMIS) presents challenges across the full spectrum of responders in large-scale incidents • Partners in the incident management/first responder community lack clear direction on optimal ways to discover or share missioncritical information and to objectively assess their capabilities • While general guidance materials are available, none provide details specific to an entity’s maturity level as it relates to IMIS DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 2

Requirements for IMIS CMM • Central U. S. Earthquake Consortium Capstone-14 Exercise After Action Report clearly identified the requirement for an IMIS Capability Maturity Model (CMM) • “[A] Capabilities Maturity Model would help agencies measure their maturity along a continuum and help to guide their path forward” • CMM “could result in significant opportunities to eliminate redundant data entry processes, reduce data entry errors and collect more detailed information” DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 3

Capability Maturity Model (CMM) Defined • CMM is a framework that describes key elements of an effective practice • Presents an evolutionary improvement path from an ad hoc immature process to a mature and disciplined process • Collection of best practice-based characteristics that assist an organization in identifying competencies and support improvement of processes DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 4

CMM Establishes a Means for Strategic Measurement • Provides an assessment process to benchmark overall performance in a structured and repeatable way • Identifies gaps in technologies, processes and governance • Serves as a comparison process to the practices of the industry • Delivers a basis for an organization to identify their desired functional level • Assists in the development of formalized improvements to its processes • Provides the opportunity to demonstrate results of improvement efforts DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 5

The IMIS CMM Defined • IMIS CMM will enable maturation of incident management-related information sharing processes and capabilities • Will improve and broaden sharing of specific information that originates within episodes of incident response and support • Addresses IMIS abilities at all levels of government, as well as non -governmental organizations (NGOs) and private sector partners DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 6

IMIS CMM Objectives • Foster formalized governance and leadership • Support better-informed first responders through improved interoperability and information agility • Provide a logical pathway to technical and functional advancements in IMIS • Assist organizations in creating a consistent, nationwide IMIS governance approach, while deriving value from their IMIS investments • Support resourcing requests and return on investment analysis • Improve information security and integrity, while increasing the technical abilities of incident response DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 7

The IMIS CMM • Promotes governance and process over direct technology advancement • Provides the ability to assess impacts on operational activities • Addresses topics such as leadership, workforce, budget, legal, procurement, etc. • Can be used to monitor information sharing progress over time • Assists in determining the effectiveness of evolving activities • Supports the development of maturity metrics to promote detailed discussions between communities • Identifies requirement for development of formal improvement plans DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 8

IMIS CMM Core Elements • IMIS CMM Core Elements are derived from five inter-dependent elements of the SAFECOM Interoperability Continuum, which measure the maturity of an organization’s IMIS capabilities: • Governance • Technology • Standard Operating Procedures • Training & Exercises • Usage DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 9

IMIS CMM Maturity Levels • IMIS Maturity Levels provide a maturity categorization across IMIS Core Elements to rate an entity across a 0 -5 scale within each element: • • • Level 0: No Capability Level 1: Awareness Level 2: Planning and Development Level 3: Limited Operational Capability Level 4: Extended Operational Capability Level 5: Mature Operating Capability DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 10

IMIS CMM Attributes • IMIS CMM Attributes further define IMIS Core Elements to refine an organization’s understanding of the maturity level of its incident management operations and information sharing capabilities • Used by IMIS CMM to provide means for an entity to complete an IMIS CMM assessment DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 11

Recent Use Case New Orleans Experiment • S&T deploying new information sharing tools and demonstrating social media technologies/methodologies • Developed flood scenario based table-top exercise • Technology will be deployed, trained and exercised • S&T conducted pre-experiment CMM assessment • Full-day experiment conducted in coordination with local stakeholders and partners • Awaiting opportunity to conduct post-assessment DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 12

IMIS CMM Assessment • Assessment allows an entity to identify the achieved IMIS CMM Attributes • Provides output display of the entity’s current IMIS maturity levels within each Core Element DHS Science and Technology Directorate | MOBILIZING INNOVATION FOR A SECURE WORLD 13