DEVELOPING THE AOS Richard Hilton Business Development Manager

DEVELOPING THE AOS Richard Hilton Business Development Manager Approved Operator Scheme

A Difficult year… • Tightening our Belts • Uncertainty in the proposed legislation

AOS is Growing… • Higher profile – greater interest • Membership Profile • Changing - Less clampers - More Security Firms - Debt Collection Agencies -Operators provide a ‘Total Solution’ -The right solution for the right environment

Developing the Code • We can do this • A living document: -Adaptable -Provides the best outcome

How does this work? • ASAP • Improvements to the Code • Operators Guide

But it’s not all about the Code… • We want to offer more • Operator insurance • PR assistance • Legal helpline • What do YOU want?

BPA Sector Research Project • Contacted by Skyblue • Completely confidential and anonymous Benefits • Authoritative voice when working with Government, other stakeholders and media • Members can benchmark their business • Future trends can be identified • Members needs can be clarified

COMPLYING WITH THE CODE OF PRACTICE Peter Beasley Compliance Manager Approved Operator Scheme

Compliance Team • Who we are? • The Compliance Manager’s Role?

Dealing with Complaints • Sources of Complaints • Process

What if I breach the Code. . .

Sanctions • Why are they necessary • Procedure

Future of Compliance • Continuation of Annual Audits • Legislation?

Reputation “It takes many good deeds to build a good reputation, and only one bad one to lose it. ” • Benjamin Franklin

THANKYOU ANY QUEST IONS?