Desktop Support at the HSC Dawn Anderson Technical

Desktop Support at the HSC Dawn Anderson Technical Support Manager Computer Services, HSC Campus

Topics • HSC Virtual Campus Tour & Map • HSC Support Departments • Assigning HSC Tickets • Key Contacts • Questions

HSC Virtual Campus Tour

DT-LAN HSC DT-LAN Facilities

HSC Support Departments • • Computer Services School of Dentistry College of Health Professions and Social Work (CHPSW) School of Pharmacy Classroom Support School of Medicine Application & Classroom Support Library Support Temple University Physicians (TUP) Support TUHS Helpdesk & Desktop Support (2 -7008)

HSC Desktop Support Staff • • • Dawn Anderson, Technical Support Manager Eric Johanson, Sr. Technical Support Specialist James Mitchell, Sr. Technical Support Specialist Shafiq Rahman, Sr. Technical Support Specialist Harsh Patel, Student Worker Remedy Queue = Yes

HSC ISC Staff • Jennifer Ford, Senior Information Systems Training Specialist • Remedy Queue = Yes

DT-LAN Facilities • Larry Banks, Sr. Technical Support Specialist • Facilities support for Main Campus and the HSC • Remedy Queue = Yes

School of Dentistry • Carlos Echeverri, Director of IT • Jin Guo, Lead Software Developer • Remedy Queue = Yes ○ ○ Office support Classroom support Application Support CS – Cashier support

School of Dentistry Classroom Support Building Rooms Second Floor, New Dental Building: School of Dentistry (New) -Graduate Orthodontics: 2 D 09 -AEGD: 2 E 07 B Third Floor, New Dental Building: -Graduate Endodontics: 3 E 05 -Graduate Periodontology: 3 E 08 First Floor, Old Dental Building: School of Dentistry (Old) -Timmons Hall Third Floor, Old Dental Building: -Lecture Hall A: 374 -Lecture Hall B: 366

School of Pharmacy • Tuscanni Rodriguez, Technical Support Specialist • Remedy Queue = Yes ○ Classroom support ○ Application Support ○ CS – Office support

Pharmacy Classroom Support Building Room(s) Pharmacy/Allied Health Basement, 1 st, 4 th, or 5 th floors Except 105 (This is a CHPSW Room)

CHPSW Health Sciences Campus 3 rd Floor, Jones Hall 3401 Ontario St • Kendra Newman-Nelson, Director of IT • Afdel Whitfield, Senior Systems Administrator • Remedy Queue = Yes ○ Classroom support ○ Office support ○ CS - Office support assistance

CHPSW Classroom Support Building Room(s) School of Dentistry (Old) 388 A&B, 413 Pharmacy/Allied Health 105, 263, 266, 267 Jones Hall Floors 3, 4, 5, 6 Student Faculty Center 322 A B C D

School of Medicine • Michael Seip, Technical Support Specialist • Rhashe Pannell, Technical Support Specialist • Remedy Queue = Yes ○ Classroom support ○ Conference Room Support ○ CS – Office support

Library Support (Ginsberg Health Sciences Library) • Cynthia Schwarz, Systems and Technology Librarian • Amanda Havens, Technical Support Specialist • Remedy Queue = Yes

Temple University Physicians (TUP) Support • Mike Boland, Technical Support Manager • Remedy Queue = No ○ TUP is the faculty practice organization of TUSM ○ HSC, TASB (3 rd Floor only) and Satellite location support ○ Clients are University employees on the TUHS network and should contact the TUHS Helpdesk for support

TUP Support Locations TUP / Building Floor Parkinson Pavilion 3, 4, 5, 6, 7 (except Sleep Center), 8, 9 & 10, Transplant Suite Outpatient 2 nd Floor Pain Center 3 (Anesthesia), 4, 5, 6, 7 & 8 Rock Pavilion Basement (Rehab Admins and Exam Rm) Boyer 5 th Floor 6 th Floor (Except Peds Dentistry) ACC 1 st Floor ( Cardiology ) Jones Hall 1 st & 8 th Floors 9 th Floor ( Rest of rooms are Med Doc's ) Old Dental School 1 st Floor Peds 4 th Floor TUP Compliance MOB 1 st, 2 nd & 3 rd Floor Kresge West All floors Medical Research Building (MRB) 1 st floor Recruitment TASB 3 rd floor Jeanes - Stapley 2 nd Floor Jeanes - Friends Hall 1 st and 2 nd Floor Jeanes Physician Office Building 1 st and 2 nd Floor Ft Washington 1 st, 2 nd floor Center City 7 th Floor Oaks All but Sleep Center Episcopal - MAB Psychiatry

TUHS Support • Remedy Queue = No ○ ○ Helpdesk number is 2 -7008 Helpdesk is located on 1 st Floor of TASB HSC & Satellite location support TUHS Desk Side Support supports Health System employees including Temple Physicians, Temple University Health System's network of communitybased physicians.

TUH / Building Floor Parkinson Pavilion Basement ( Environmental, Vascular Lab and Dietary ) 1 st Floor ( Cardiology Admin & Outpatient Pharmacy ) 2 nd Floor ( OR & OR Supply ) 7 th Floor Sleep Center Outpatient TUHS Support Locations Basement Shipping & Receiving 1 st Floor Registration and Blood lab 2 nd Floor OR 3 rd Floor Pathology Park Ave Basement ( Café, Transport & Dietary Offices ) 1 st Floor Radiology 2 nd Floor Lab & OR 3 rd Floor IICU & Labor & Delivery Rock Pavilion 1 st, 2 nd, 3 rd, 4 th, 5 th , 6 th, 7 th, 8 th, & 9 ( Nursing Units ) Boyer 2 nd Floor ( GME ) 3 rd Floor ( OR & NICU ) 4 th Floor ( This floor will now be Cardiology ) 7 th, 8 th & 9 th Floors ( Nursing ) ACC Basement ( Shipping & Receiving ) 1 st Floor ( ER ) 2 nd Floor ( OR ) 3 rd Floor ( GI ) 4 th Floor ( OCC ) 5 th Floor ( Pulmonary ) Jones Hall 2 nd Floor ( Sleep Center ) 7 th Floor ( Radiology Admin and offices ) 9 th Floor ( Supply Chain form Room 909 to 925 ) 10 th Floor ( ER Med ) Episcopal Emergency Department(which includes MINOR CARE) 1 ST FLOOR POTTER MORRIS

TUHS Machines • IP Address begins with 10. • They do not use their Access. Net name to log into the computer • The domain is TUHS • Machine name does not have departmental prefix • Red desktop background with white Temple T that says “Temple University Health System”

Check Domain TUHS TU

Where should we assign tickets?

Helpful Questions for Routing Tickets • Are you a TU, TUP or TUHS employee? • Is your machine on the TU or TUHS Network? ○ IP Address ○ Machine name • How do you log in? ○ Does username match Access. Net name? ○ Logging into TU or TUHS domain? • Where are you located?

Ticket Assignments School or Department Category Remedy Queue Facilities Everything DT-LAN Facilities Dental Everything Dental CHPSW Everything CHP ISC Everything ISC Library Everything Library Pharmacy Classroom/Conference Room Pharmacy Office or Research Lab HSC DT-LAN Classroom/Conference Room Health Sciences Campus Office or Research Lab HSC DT-LAN Medicine

Health Sciences Center Campus Queue In addition to School of Medicine requests, anything that does not clearly fit into one of the previous categories should be sent to the Health Sciences Center Campus queue. (This should be a very small percentage of tickets)

HSC Support Remedy Queues HSC DT-LAN Clients Services/DT-LAN HSC ISC Academic Computer Services/Instructional Support Center HSC DT-LAN Facilities Clients Services/DT-LAN Facilities Dental School, College and Campus Support/School of Dentistry Pharmacy School, College and Campus Support/School of Pharmacy Medicine School, College and Campus Support/Health Sciences Center Campus HSC CHPSW School, College and Campus Support/College of Health Professions TUP or TUHS Support No Remedy Queue (Clients should call TUHS Helpdesk at 2 -7008) HSC Library University Libraries/Health Sciences

HSC Technical Contacts HSC DT-LAN Dawn Anderson 215 -341 -4636 HSC ISC Jennifer Ford 215 -707 -7702 Dental Carlos Echeverri Jim Guo 215 -707 -5668 215 -817 -9636 Pharmacy Tuscanni Rodriguez 215 -707 -4956 Medicine Michael Seip Rhashe Pannell 215 -514 -6893 215 -870 -9382 HSC CHPSW Kendra Newman Afdel Whitfield 215 -707 -6940 267 -908 -1322 HSC DT-LAN Facilities Larry Banks 215 -204 -3682 Temple University Physicians Mike Boland 215 -707 -3146 HSC Library Cynthia Schwarz Amanda Havens 215 -707 -4953 215 -707 -4664

Documentation S: Service DeskHelp. DeskHSC Guide

Questions