DESIRABLE EMPLOYEE QUALITIES Objectives 9 1 The personal

DESIRABLE EMPLOYEE QUALITIES

Objectives 9. 1 � The personal qualities that employers look for when choosing employees �Your success in the workplace is largely dependent on your ability to develop and project the personal qualities that most employers want

Cooperativness Cooperativeness is a willingness to work well with everyone on the job to reach a common goal Linked to: Listening Skills Responsibility Self-Management � � � Do tasks you don’t like without complaining or trying to avoid them…. . Do your fair share Help co-workers

Willingness to Follow Directions � � Stop what your doing and listen to the directions being given Listen carefully even if you think you know the procedure Identify the goal of the task (what steps do you take to get to the end result? ) If you don’t understand, ASK for clarification, repeat directions back, “Let me make sure I understand you…………”

Willingness to Learn As a new employee, you will not be expected to know everything � Don’t pretend to know � Ask Questions � Be willing to learn any task, no matter how small � Look for opportunities to get more training � Many companies pay for workshops, training programs and even college

Initiative is the willingness to do what is necessary without having to be told to do it � Employers expect employees to do more than their asked Sponge. Bob Is the Best Employee EVER!

Willingness to Take on More Responsibility Companies need to satisfy their customers, the key is to have empowered employees � Responsibility is the willingness to accept an obligation and to be accountable for a action or situation � Your job becomes more interesting & you gain more experience = this increases your value to the company you work for.

Self-Management This means doing what is necessary to build a better career for yourself � Set goals and develop a plan for meeting them � Monitor your work habits & performance � Ask for feedback on how well you’re doing your job

Loyalty Be loyal by being positive, look for solutions to problems, and keep critical comments to yourself You, your coworkers, supervisors and owners are all in the same business together If there’s a crisis, pitch in and help the company get through it � May involve self-sacrafice and some overtime, paid or unpaid

Ethical Behavior 1. 2. Objectives 9. 2 Why ethics are important in the workplace. How to behave ethically at work. Your ability to behave ethically will enable you to earn the trust and respect of your employers coworkers

Ethics are the principles of conduct that govern a group or society; the values that help people decide what is right and what is wrong The Way You Act When No One Is Looking

Honesty Dishonesty is the cause of most ethical problems in the workplace � Employers expect their employees to behave honestly � One lie can forever destroy your reputation, one lie creates more lies… Don’t Lie � Be truthful about the hours you work � Obviously, taking money out of the cash drawer is dishonest

Respecting Employer’s Property � � Don’t copy software, etc. illegally Don’t take office supplies home! Don’t steal stamps Don’t steal food!

Confidentiality This means to keep things private (secret) from people who are not supposed to know � It appears to be easy, however, sometimes there are conflicting interests with employers and coworkers

Fairness Virtually almost every business includes men and women of different races, cultures, and religions. Treat everyone fairly, openly and honestly

Fairness Prejudice is an unjustifiable negative attitude toward a person or group. It can express itself as: � Racist or Sexist Comments � Stereotyping � Name calling � Unfair Generalizations Prejudice in any form is hurtful, offensive and unacceptable Employees can be fired for practicing prejudice, and companies can be sued.

Handling Unethical Practices If you experience or observe prejudice at work, consider whether it was an isolated incident If the offense is deliberate, don’t ignore it but don’t act rashly either

Handling Unethical Practices With a Customer Walk away and report the incident to your supervisor More to come………….

Handling Unethical Practices With a Coworker � � Tell the person you will not tolerate his or her behavior If the above doesn’t work talk to your supervisor Look for solutions not revenge Go with your instincts; SAFETY FIRST

Handling Unethical Practices With your Employer If you decide to take action, keep these pointers in mind: � Keep a detailed written Record � Check your observations with others( Are you acting for the right reasons? ) � Get advice from people you trust � Collect any evidence you can � Will you be anonymous or speak out loud? � Report the FACTS only, don’t exaggerate or speculate

ETHICS � � � Never compromise your own values Don’t engage in activities that make you uncomfortable Develop and maintain integrity Respect your coworkers values & the people you interact with at your job AVOID GOSSIP AND RUMORS