Designing Effective HRD Programs Department of Business and

Designing Effective HRD Programs Department of Business and Management Universiti Brunei Darussalam

Phase One: Needs Assessment • Should be completed before you start Phase Two • You know: – Where training is needed – What kinds of training are needed – Who needs to be trained – Conditions for training Department of Business and Management Universiti Brunei Darussalam

Phase Two: Design Department of Business and Management Universiti Brunei Darussalam

Phase Two: Designing the Training or HRD Intervention Key activities include: • Setting objectives • Selecting the trainer or vendor • Developing lesson plans • Selecting methods and techniques • Preparing materials • Scheduling training Department of Business and Management Universiti Brunei Darussalam

Objectives • Three parts: – Performance – Conditions – Criteria Department of Business and Management Universiti Brunei Darussalam

Performance What is to be done – e. g. , • Increase upper body strength • Assemble a chair • Catch a football pass • Graduate from university Department of Business and Management Universiti Brunei Darussalam

Conditions • • Conditions under which performance is done – e. g. , … using standard conditioning equipment … using a screwdriver and hammer … at a full run under man-to-man coverage … without cheating or outside help Department of Business and Management Universiti Brunei Darussalam

Criteria The level of acceptable performance – e. g. , • … by 25 percent within one year • … within one hour without mistakes • … at least 80% of the time without penalties • … within 5 years and with a “B” average Department of Business and Management Universiti Brunei Darussalam

Sample Objectives • Inventory 1, 000 pieces of bulk merchandise an hour with an error rate of less than 1% using industry standard inventory tools. • Run 40 yards in less than five seconds on a dry, level field with winds less than 10 mph. Department of Business and Management Universiti Brunei Darussalam

Sample Objectives – 2 • After training, be able to identify the four basic stages involved in HRD within five minutes. • Your examples? ? Department of Business and Management Universiti Brunei Darussalam

“Make or Buy” Decisions • You cannot be an expert on everything • You can’t afford to maintain a full-time staff for once-a-year training • You can’t afford the time or money to build all of your own training programs • Implication: Much training is purchased, rather than self-produced Department of Business and Management Universiti Brunei Darussalam

Factors to Consider Before Purchasing an HRD Program • • Level of expertise available/required Timeliness Number of trainees Subject matter Cost Size of HRD organization “X” Factor (other conditions) Department of Business and Management Universiti Brunei Darussalam

Other Factors to Consider • • Vendor credentials Vendor background Vendor experience Philosophical match (between vendor and organization) • Delivery method Department of Business and Management Universiti Brunei Darussalam

Other Factors to Consider – 2 • • • Content Actual product Results Support Request for proposal (RFP) Department of Business and Management Universiti Brunei Darussalam

Selecting the Trainer • Training competency – How well can he/she train? – If they can’t train, why are they employed? • Subject Matter Expertise – How well is the material understood? Department of Business and Management Universiti Brunei Darussalam

If No Subject-Matter Experts (SMEs) are Available… • Use a team to train • Use programmed instruction or CBT • Train your trainers… – You are training subject matter experts to be trainers – You are not training trainers to be SMEs Department of Business and Management Universiti Brunei Darussalam

Preparing Lesson Plans • • Content to be covered Activity sequencing Selection/design of media Selection of trainee activities Timing and phasing of activities Method(s) of instruction Evaluation methods to be used Department of Business and Management Universiti Brunei Darussalam

Training Methods Instructor-led Classroom Programs Self-Study, Web-based Job-based Performance Support Public Seminars Case Studies Role Plays Games or Simulations, Non-computer-based Self-Study, Non-computer-based Virtual Classroom, with Instructor Games or Simulations, Computer-based Experiential Programs Virtual Reality Programs Media Workbooks/Manuals Internet/Intranet/Extranet CD-ROM/DVD/Diskettes Videotapes Teleconferencing Videoconferencing Percent 91 44 44 42 40 35 25 23 21 10 6 3 79 63 55 52 24 23 12 4 Satellite/Broadcast TV Audiocassettes SOURCE: From 2003 Industry Report (2003). Training, 40(9), 21– 38. Department of Business and Management Universiti Brunei Darussalam

Types of Training Computer Applications 96 Computer Programming 76 New Hire Orientation 96 Personal Growth 76 Non-Executive Management 91 Managing Change 75 Tech. Training 90 Problem Solving/Decision Making 75 Communications Skills 89 Time Management 74 Sexual Harassment 88 Train-the-Trainer 74 Supervisory Skills 88 Diversity/Cultural Awareness 72 Leadership 85 Hiring/Interviewing 71 New Equipment Operation 85 Strategic Planning 69 Performance Management/Appraisal 85 Customer Education 68 Team Building 82 Quality/Process Improvement 65 Customer Service 81 Public Speaking/Presentation Skills 62 Product Knowledge 79 Basic Life/Work Skills 62 Executive Development 78 Ethics 61 Safety 77 Sales 55 Wellness 54 Department of Business and Management Universiti Brunei Darussalam

Selecting Training Methods Consider the following: • Program objectives • Time and money available • Resources availability • Trainee characteristics and preferences Department of Business and Management Universiti Brunei Darussalam

Training Materials • • Program announcements Program outlines Training manuals and textbooks Training aids, consumables, etc. Department of Business and Management Universiti Brunei Darussalam

Scheduling Training Must be done in conjunction with: • • Production schedulers Shift supervisors Work supervisors/managers Trainees Department of Business and Management Universiti Brunei Darussalam

Training During Normal Working Hours Issues to consider: – Day of week preferred – Time of day – Peak work hours – Staff meeting times – Required travel Department of Business and Management Universiti Brunei Darussalam

Training After Working Hours • Are workers/trainees getting paid? If so, by whom? • What about personal commitments? • What do you do for shift workers? Department of Business and Management Universiti Brunei Darussalam

Registration and Enrollment Issues • How, when, and where does one register? • Who is responsible for logistics? – Travel – Lodging – Meals – Etc. • How do one cancel/reschedule? Department of Business and Management Universiti Brunei Darussalam

Summary • As in building a house, design issues must be addressed before training: – Objectives – Who will conduct the training – Lesson plan – Appropriate methods/techniques to use – Materials needed – Scheduling issues Department of Business and Management Universiti Brunei Darussalam