Designing Effective HRD Programs Chapter 5 152022 HRD

Phase One: Needs Assessment n n Should be completed before you start Phase Two

Phase Two: Designing the Training or HRD Intervention Key activities include: n Setting objectives

Objectives n Three parts: Performance n Conditions n Criteria n Source: R. F. Mager

Performance What is to be done, e. g. , n Increase upper body strength

Conditions n n Conditions under which performance is done, e. g. , … using

Criteria The level of acceptable performance, e. g. , n … by 25 percent

Sample Objectives – 1 n n Inventory 1000 pieces of bulk merchandise an hour

Sample Objectives – 2 n n After training, be able to identify the four

“Make or Buy” Decisions n n You cannot be an expert on everything. You

Factors to Consider Before Purchasing an HRD Program n n n n Level of

Other Factors to Consider - 1 n n n Vendor credentials Vendor background Vendor

Other Factors to Consider - 2 n n n Content Actual product Results Support

Selecting the Trainer n n Training competency n How well can he/she train? n

If No Subject-Matter Experts (SMEs) are Available… n Use a team to train. n

Preparing Lesson Plans n n n n Content to be covered Activity sequencing Selection/design

Selecting Training Methods Consider the following: n Program objectives n Time and money available

Training Materials n n Program announcements Program outlines Training Manuals and textbooks Training aids,

Scheduling Training Must be done in conjunction with: n n 1/5/2022 Production schedulers Shift

Training During Normal Working Hours Issues to consider: n n n 1/5/2022 Day of

Training After Working Hours n Are workers/trainees getting paid? If so, by whom? n

Registration and Enrollment Issues n n How, when, and where does one register? Who

Summary n As in building a house, design issues must be addressed before training:

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Designing Effective HRD Programs Chapter 5 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 1

Phase One: Needs Assessment n n Should be completed before you start Phase Two You know: 1/5/2022 n Where training is needed n What kinds of training are needed n Who needs to be trained n Conditions for training HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 2

Phase Two: Designing the Training or HRD Intervention Key activities include: n Setting objectives n Selecting the trainer or vendor n Developing lesson plans n Selecting methods and techniques n Preparing materials n Scheduling training 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 3

Objectives n Three parts: Performance n Conditions n Criteria n Source: R. F. Mager (1997). 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 4

Performance What is to be done, e. g. , n Increase upper body strength n Assemble a chair n Catch a football pass n Graduate from college 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 5

Conditions n n Conditions under which performance is done, e. g. , … using standard conditioning equipment … using a screwdriver and hammer … at a full run under man-to-man coverage … without cheating or outside help 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 6

Criteria The level of acceptable performance, e. g. , n … by 25 percent within one year. n … within one hour without mistakes. n … at least 80% of the time without penalties. n … within 5 years and with a “B” average. 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 7

Sample Objectives – 1 n n Inventory 1000 pieces of bulk merchandise an hour with an error rate of less than 1% using industry standard inventory tools. Run 40 yards in less than five seconds on a dry, level field with winds less than 10 mph. 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 8

Sample Objectives – 2 n n After training, be able to identify the four basic stages involved in HRD within five minutes. Completely assemble one child’s bicycle within one hour using common hand tools and instructions provided on December 24 without cursing. 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 9

“Make or Buy” Decisions n n You cannot be an expert on everything. You can’t afford to maintain a full-time staff for once-a-year training. You can’t afford the time or money to build all of your own training programs. Implication: Much training is purchased, rather than self-produced. 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 10

Factors to Consider Before Purchasing an HRD Program n n n n Level of expertise available/required Timeliness Number of trainees Subject matter Cost Size of HRD organization “X” Factor (other conditions) 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 11

Other Factors to Consider - 1 n n n Vendor credentials Vendor background Vendor experience Philosophical match (between vendor and organization) Delivery method 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 12

Other Factors to Consider - 2 n n n Content Actual product Results Support Request for proposal (RFP) 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 13

Selecting the Trainer n n Training competency n How well can he/she train? n If they can’t train, why are they employed? Subject Matter Expertise n 1/5/2022 How well is the material understood? HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 14

If No Subject-Matter Experts (SMEs) are Available… n Use a team to train. n Use programmed instruction or CBT. n Train your trainers… n n 1/5/2022 You are training subject matter experts to be trainers. You are not training trainers to be SMEs. HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 15

Preparing Lesson Plans n n n n Content to be covered Activity sequencing Selection/design of media Selection of trainee activities Timing and phasing of activities Method(s) of instruction Evaluation methods to be used 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 16

Selecting Training Methods Consider the following: n Program objectives n Time and money available n Resources availability n Trainee characteristics and preferences Note: training methods are covered in Ch. 6. 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 17

Training Materials n n Program announcements Program outlines Training Manuals and textbooks Training aids, consumables, etc. 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 18

Scheduling Training Must be done in conjunction with: n n 1/5/2022 Production schedulers Shift supervisors Work supervisors/managers Trainees HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 19

Training During Normal Working Hours Issues to consider: n n n 1/5/2022 Day of week preferred Time of day Peak work hours Staff meeting times Required travel HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 20

Training After Working Hours n Are workers/trainees getting paid? If so, by whom? n What about personal commitments? n What do you do for shift workers? 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 21

Registration and Enrollment Issues n n How, when, and where does one register? Who is responsible for logistics? n n n Travel Lodging Meals Etc. How do one cancel/reschedule? 1/5/2022 HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 22

Summary n As in building a house, design issues must be addressed before training: n n n 1/5/2022 Objectives Who will conduct the training Lesson plan Appropriate methods/techniques to use Materials needed Scheduling issues HRD 3 e. CH 5 Contributed by Wells Doty Ed. D. Clemson Univ. 23