Designing and Implementing e Government Strategy ELECTRONIC GOVERNANCE

Designing and Implementing e. Government Strategy ELECTRONIC GOVERNANCE

Definition of E-Government What is E-Government? “E-Government is an ongoing process of transformation of Government towards the provision of government services (information, transactions) through electronic means, including access to government information and the completion of government transactions on an ‘anywhere, anytime’ basis. ” Pricewaterhouse. Coopers 2

“ E-Governance is the application of Information and Communication Technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services as well as back office processes and interactions within the entire government frame work. ”

TODAY The importance of using technologies and electronic methods to manage organizations through the example of AIESEC.

Electronic identity card

Social security card name Christian name date of birth sex social security number period of validity of the card number sickness fund registration number insurance period insurance status social exemption status 1234567890 key 2 other data to be added in the future, if useful

Driving Force of E-Government Global competition is tense Kable E-Government top 20: 1. USA 2. Singapore 3. Australia 4. Canada 5. France 6. UK 7. Hong Kong Electronic Government International Kable Ltd. 8

Policy Objectives of E-Government The economic benefits of E-government • Improve efficiency and quality • One-stop-shop service delivery • Cost effectiveness • Promote wider adoption of ecommerce 9

Road map to E-Government Web site for information dissemination Electronic submission of information Department-based interactive services Integrated portal site to deliver one-stop shop services 10

Our E-Government Strategy Top level commitment To develop the necessary information infrastructure To adopt proper IT management practices Training Culture High level implementation mechanism E-government initiatives 11

E-Government IT Infrastructure Government Office Automation (GOA) Government Backbone Network (GNET) Departmental network Central Internet Gateway (CIG) Government Communication Network (GCN) Mail Service Certification Authority (CA) Central Cyber Government Office (CCGO) 12

Proper IT Management Practices • Software Asset Management (SAM) • IT Security Management (ISM) 13

Training and culture To foster an e-“civil service” • High-level E– government seminars • CSTDI workshops for directorate officers • IT training courses for officers at all levels 14

Implementation Mechanism High-level Steering Committee • Chaired by SITB • EU, MSA, ITSD and BSPU Project committees for individual E– government initiatives 15

Key E-Government Initiative Electronic Service Delivery (ESD) 16

Innovative Service Delivery ESD aims to deliver public services in an innovative manner • One-stop-shop customer-oriented service • Convenient channels for service delivery • Availability of service anytime • Wide variety of payment methods • Safe and secure services • Comprehensive user support 17

Overall Information Infrastructure of ESD Content Providers Certification Authorities ESD Service Provider -Government departments -Public agencies -Businesses Access Channels Personal Computers via the Internet Public Information Kiosks Internet Appliances Financial Institutions 18

ESD Access Channels Wide variety of channels to access ESD Public Computer Facilities Public Information Kiosks Community Cyber Points 19

ESD Applications • Submission of tax return • Renewal of driving and vehicle licenses • Registration as a voter • Payment of Government fees • Tourist information 20

Electronic Tendering System 21

India e-Government Architecture

Key E-Government Initiatives Electronic procurement • Further Development of Electronic Tendering System to cover higher value projects • Electronic Marketplace • Electronic Product Catalogue 23

Other E-Government Initiatives • Web-based Stores Ordering • Electronic Leave Application • Electronic Placing of Printing Order • E-Form Project 24