Design Thinking and Foresight Integration in Action John

MITRE – Who we are and what we do As a not-for-profit organization, MITRE

Design Thinking and Foresight: MITRE’s experience integrating these approaches Case Study: MITRE’s University Innovation

The Workshop Kicked Off with Foresight Exercises (2 hours) § Trend Exploration – Introduce

The Workshop Then Integrated Design Thinking Design and Wrap-up Exercises (2. 5 hours) §

MITRE’s Initial “Future’s Design” Framework • The pairing of foresight and design thinking can

MITRE’s mission-driven teams are dedicated to solving problems for a safer world. Through our

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Design Thinking and Foresight Integration in Action John Dunn and Awais Sheikh © 2019 The MITRE Corporation. All rights reserved. Approved for public release. Distribution unlimited. Case number: 19 -3254.

MITRE – Who we are and what we do As a not-for-profit organization, MITRE works in the public interest across federal, state and local governments, as well as industry and academia. We solve problems for a safer world. Through our federally funded R&D centers and public-private partnerships, we work across government to tackle challenges to the safety, stability, and well-being of our nation. NSEC Do. D’s National Security Engineering Center Established 1958 CAASD FAA’s Center for Advanced Aviation System Development IRS’ and VA’s Center for Enterprise Modernization HS SEDI DHS’ Homeland Security Systems Engineering and Development Institute Federal Judiciary’s Judiciary Engineering and Modernization Center DHHS' CMS Alliance to Modernize Healthcare NIST’s National Cybersecurity Center of Excellence Established 1990 Established 1998 Established 2009 Established 2010 Established 2012 Established 2014 © 2019 The MITRE Corporation. All rights reserved. Approved for public release. Distribution unlimited. Case number: 19 -3254. JEMC CAMH NCCo. E CEM

Design Thinking and Foresight: MITRE’s experience integrating these approaches Case Study: MITRE’s University Innovation Exchange – Smart Cities The intended goal of the Smart Cities workshop was to identify current challenges and future innovations related to the emergence of Smart Cities and explore the broad impacts of smart cities on the public. Attendees brainstormed potential research and research applications, as well as opportunities to collaborate and share research results. Participants: MITRE Employees and Researchers from: Virginia Tech, University of Virginia, George Mason University, Virginia Economic Partnership and National Science Foundation Request: Facilitate a 4 -hour workshop to encourage futures thinking and meet intended goals of the workshop © 2019 The MITRE Corporation. All rights reserved. Approved for public release. Distribution unlimited. Case number: 19 -3254.

The Workshop Kicked Off with Foresight Exercises (2 hours) § Trend Exploration – Introduce and distribute general Trend Cards – Utilize the Disruption Pyramid to explore the trends § Scenario Development/Exploration – Brainstorm Forces § Based on the Trends Analysis, in a large group, identify forces that may affect smart cities in the future. Organize by social, technological, economic, environmental, and political § Select top patterns and create 2 x 2 – Dot vote on the list of patterns to identify the top forces – Create 2 x 2 based on the forces and identify titles of scenarios © 2019 The MITRE Corporation. All rights reserved. Approved for public release. Distribution unlimited. Case number: 19 -3254.

The Workshop Then Integrated Design Thinking Design and Wrap-up Exercises (2. 5 hours) § Human Centered Design of each Scenario – Identify stakeholders most affected by each scenario (citizen, small business owner, municipal authority, urban/city planners, industry, sector specific providers) – Create an empathy map for each stakeholder to understand what they may be saying, hearing, thinking/feeling, doing – Identify insights based on pain points and opportunities § Gallery walk of the scenarios/empathy maps and post the following: – Existing research they have participated (or are participating in) that would be relevant to a scenario or stakeholder in one color – New research ideas that would be relevant to a scenario or stakeholder in another color © 2019 The MITRE Corporation. All rights reserved. Approved for public release. Distribution unlimited. Case number: 19 -3254.

MITRE’s Initial “Future’s Design” Framework • The pairing of foresight and design thinking can help teams explore new opportunities by creating a more immersive sense of the future • Based on this experiment, we explored opportunities for “Futures Design” and developed the following high-level approach:

MITRE’s mission-driven teams are dedicated to solving problems for a safer world. Through our federally funded R&D centers and public-private partnerships, we work across government to tackle challenges to the safety, stability, and well-being of our nation. Learn more www. mitre. org © 2019 The MITRE Corporation. All rights reserved. Approved for public release. Distribution unlimited. Case number: 19 -3254.