DESIGN A HIGHLEVEL SYSTEM ARCHITECTURE PHASE 4 Future

DESIGN A HIGH-LEVEL SYSTEM ARCHITECTURE PHASE 4: Future L&D System Architecture Field Operations Human Performance System Selection Learning Strategic Partnerships Markets Process Product Business Groups Global L&D Certification Learningware Inventory Learner Populations HR Work Processes, Tasks, and Tools Tech Pubs IT • • Class & Lab Workplace Web-enabled Communities of Practice Funding System Governance System Skills & • Global Functional Councils • Regional Councils • Global L&D Network Knowledge Local Learning & Development Regional Learning & Development Global Learning & Development Performance Models Area Management Project Management Global Learning & Development Processes and Standards Service • Business Processes and Tools • Product Standards • HR Standards Manufacturing Engineering Sales Primary Inputs Career Mgmt Learning Strategies Deployment Systems Product Management Performance Mgmt • Org Structure • Roles & Responsibilities • Staffing System Facilities and Equipment Infrastructure Network LMS/LCMS Information Infrastructure Content Repositories HRIS Access Portal © 2012 RAY SVENSON CONSULTING, INC. 1

LEARNING & DEVELOPMENT SYSTEM COMPONENTS CHECKLIST n L&D strategies (see separate checklist) n Performance Models and Typical Learning Paths for specific jobs/roles n Learning materials inventory (Curriculum Architecture) n Delivery system o Learning centers o Workplace learning systems o Electronic network o Schools/universities o Contract organizations o Video teleconferencing n Learningware development system o Analysis of needs o Design and development PHASE 4: Future L&D System Architecture n Administration system o Planning and budgeting o Results measurement and reporting o Registration and scheduling o Recordkeeping o Materials management n Facilities infrastructure o Learning centers o Worksite facilities n Electronic infrastructure o LMS o LCMS or hosting o Network o Portal n Learning & Development processes (see separate list) o Procurement o Maintenance © 2012 RAY SVENSON CONSULTING, INC. 2

LEARNING & DEVELOPMENT SYSTEM COMPONENTS CHECKLIST (cont. ) PHASE 4: Future L&D System Architecture n L&D roles o VP Learning and Development/Chief Learning Officer o Director, Curriculum o Director, Leadership Development o Director, Functional L&D (e. g. , Sales) o Manager, Design and Development o Manager, Training Delivery o Manager, Planning, Evaluation, and Results Measurement o Manager, L&D Administration o Performance Analyst o Performance Consultant o Instructional Designer o Instructional Developer o Information Designer o Graphics Designer o Instructor/Facilitator o Mentor o OJT Coach o Executive Coach o Administrative Support o Technical Support © 2012 RAY SVENSON CONSULTING, INC. 3

LEARNING & DEVELOPMENT SYSTEM COMPONENTS CHECKLIST (cont. ) n Governance System n Line management L&D roles o Executive L&D Board/Council o Executive o Functional Learning and Development o Middle manager Councils o Regional Councils o L&D Leaders Council o Expert panels PHASE 4: Future L&D System Architecture o Front-line supervisor n Individual employee L&D responsibilities n Funding System n Staffing System n L&D Department(s) o Mission o Business model o List of services o Organization structure — Global — Regional — Country — Local © 2012 RAY SVENSON CONSULTING, INC. 4

LEARNING & DEVELOPMENT STRATEGIES CHECKLIST n Training PHASE 4: Future L&D System Architecture n Non-training/learning strategies o Classroom (actual and virtual) o Mentoring o Laboratory o Coaching o Simulations o Knowledge management/communities of o E-Learning — Online courses — Webinars — Simulators o Structured on-the-job training o Social networks n Hybrid training/non-training learning strategies o Workplace Learning Systems o Action learning practice o Job aids o Reference material o Embedded help/instructions o Project assignments o Informal learning o Certification/qualification n Performance improvement o Performance consulting o Integrated performance solutions n Development strategies o Succession management o Career management o Individual development plans o Team development plans o Rotational assignments © 2012 RAY SVENSON CONSULTING, INC. 5