Deploying Administering and Managing Microsoft Office Communications Server

Deploying, Administering, and Managing Microsoft Office Communications Server 2007 R 2 Paul Robichaux Partner 3 Sharp UNC 304

Overview OCS 2007 R 2 Gets Green OCS 2007 R 2 Architecture Deploying OCS 2007 R 2 Administering OCS 2007 R 2 Managing OCS 2007 R 2

OCS 2007 R 2 Gets Green

Business Impact of UC Good for Business. Better for the Earth. Improving Business Outcome by maximizing individual productivity and fostering team collaboration Decreasing Costs by reducing travel, communications and IT costs Protecting the Environment by reducing travel and commuting “We expect unified communications to increase our ability to move forward faster. ” CIO, global business services firm

Environmental Sustainability Unified Communications Reduces Carbon Emissions & Energy Use Reduce Carbon From Business Travel & Commuting Replace travel & commuting with interactive virtual meetings using web, video and audio conferencing Reduce Carbon from Office Buildings Reduce office space by enabling tele-work and remote working Reduce Power Consumption Reduce electricity consumption through the user of USB phones, which consume far less power than conventional phones “Increasing telecommuting and virtual meetings “could, without any dramatic measures, help to save more than 3 billion metric tons of Co 2 emissions in a few decades; this is the equivalent to approximately half the current U. S. Co 2 emissions. ” The World Wildlife Fund

Environmental Sustainability What Microsoft Customers Are Saying By promoting “anytime, anywhere” work, supported by Microsoft UC, Sprint has shed 3. 3 million sq. feet of office space, saving $80 million. It’s saving an additional $9. 3 in audio and telephony costs, including $1. 5 M in energy to replace traditional phone equipment with software-based voice over IP. Volvo IT estimates that just the Microsoft collaboration products alone save enough travel to eliminate 900 tons of carbon-dioxide emissions per month, and use of those tools is gradually increasing. Renault uses unified communications technologies to offer employees the opportunity to work from home, saving the company potentially up to € 20 million (U. S. $27. 7 million) a year. Monsanto promotes Telework to reduce commuting using the Office Communications Server 2007. As a result, employees will save as much as one day every week by not having to face the commute.

OCS 2007 R 2 Architecture

OCS 2007 R 2 Roles Management Information Worker (UC endpoints) Remote Users Reverse Proxy Communicator Phone Edition Meeting Console Communicator Attendant Console MOM MMC WMI Access Edge Front End Federated Company Back End ABS, DL, Content Active Directory Archiving Web Edge Monitoring A/V Edge SIP Trunk PSTN and Mobile Phones TDM PBX Registrar, Proxy, Presence Response Group SQL Database Group Chat Mediation Server A/V MCU Web Conf MCU App Share MCU Exchange 2007 SP 1 CWA Server SIP/Media Translation Audio, Video Slide/Meeting Content Desktop Sharing Email, Unified Messaging Communicator Web Access PSTN GW IP PBX

Deploying OCS 2007 R 2

New AD Prerequisites Forest All GCs must be at least Windows 2003 SP 1 Forest must be raised to Windows Server 2003 functional level Domains Applies to every domain that will have OCS 2007 R 2 servers or users Domain must be at Windows Server 2003 Domain Functional Level Domain controllers must be at least Windows 2003 SP 1

Software Requirements OS - x 64 only Windows Server 2003 x 64 SP 2 Windows Server 2008 x 64 SQL Server 2005 SP 2 (SP 3) and SQL Server 2008 Exchange UM: Exchange 2007 SP 1 or Exchange 2010

OCS 2007 R 2 – Server Virtualization Support For which workloads? • Presence / Instant Messaging • Group Chat Enterprise Edition Roles • Front-End Servers • Back-End Servers • Group Chat Channel Servers • Group Chat Compliance Servers • Edge Access Servers • IM Conferencing • Archiving Server* • Monitoring Server (CDR only)* * Supported on physical machine only

Supported Platforms Virtualization platforms Microsoft Hyper-V Certified platforms in the Server Virtualization Validation Program (SVVP) Current products include Cisco, VMware, Citrix and SUSE Linux Windows Server 2008 SP 1 x 64 SQL Server 2008 x 64 Office Communications Server 2007 R 2

Hardware Recommendations for enterprise edition Front-end server x 64 Dual Quad-Core CPU, or 4 way Dual-Core CPU 8 GB Memory 10 K rpm disk drives Back-end SQL server x 64 Dual Quad-Core CPU, or 4 way Dual-Core CPU 16 GB Memory 10 K or 15 K rpm disk drives (multiple spindles) Other servers use Front-end or Back-end spec as appropriate

Choosing 2007 R 2 Topology Choices Users High Availability Comments 2007 R 2 Standard Edition Up to 5, 000 No Simplest deployment, but lacks HA 2007 R 2 Enterprise Edition Consolidated Up to 100, 000* Yes Recommended topology; easier deployment than 2007; good HA; good scale 2007 R 2 Enterprise Edition Consolidated (IM only) Up to 200, 000* Yes IM/presence only; no voice, conferencing 2007 R 2 Enterprise Edition Expanded Up to 125, 000 Yes Special situations only * using 8 Front End servers per pool

2007 R 2 Topology Changes Scenario Server Roles Needed Changes from 2007? Pilot or small deployments Standard Edition (no HA) None IM /Presence Front-end server role Back-end server role None Conferencing Web Conferencing Server Role Audio/Video Server Role Web Components Server Role None Voice Audio/Video Server Role Mediation Server Role None External Access Director (optional) Consolidated Edge Server Monitoring Server Director unchanged (optional) 2007 R 2 Edge combines multiple 2007 roles on single server combined CDR (call detail records) and voice quality data (Qo. E)

2007 R 2 Topology Changes Scenario Server Roles Needed Changes from 2007? Archiving Server Role Archiving Database Only archives IM messages (2 way, group). Call detail records (CDRs) moved to Monitoring Server role. Web Access Communicator Web Access (CWA) Expanded cross-platform support (Firefox, Safari); desktop sharing Application sharing App Sharing Server Role CWA for cross-platform support New in 2007 R 2 Group chat Group Chat Database Channel Server Role Lookup Server Role New in 2007 R 2 Unified Communications Applications Server Role (UCAS) Available Applications: • Response Group Service • Conferencing Auto Attendant • Conference Announcement • Mobile Communicator Express New in 2007 R 2

Recommended 2007 R 2 Topology Enterprise Consolidated topology Primary supported topology Consolidated Edge Server New Monitoring Server (CDR and Qo. E) Dedicated Archiving Server Why? Simplifies Office Communications Server deployments Uses fewer, more powerful systems (64 bit) Co-locate more server roles Meets requirements for CDR, Archiving, and Qo. E Maintains flexibility

2007 R 2 Enterprise Consolidated Topology Internal Network Perimeter Network (DMZ) Enterprise Consolidated pool Back-end server External Clients Mediation Server SQL SQL Monitoring Server Consolidated Edge Consolidated Front-end servers SQL Archiving Server Communicator Web Access Internal Clients Group Chat

Secondary Topologies Standard Edition (single server) Bundled with SQL Server Express 2005 SP 2 (SP 3) Expanded Enterprise Edition Supported - Command line only setup

Deployment Planning Decide which features are required (new) IM/Presence, Peer-to-peer audio/video, HD Video Group Chat Enterprise Voice (Standalone or Co-existence), Response Group Service, Delegation, Attendant Console Conferencing, Dial-in PSTN Conferencing, Reach Application Sharing External Access (Edge) Compliance requirements for IM and conferencing Voice/media quality monitoring & reporting

Deployment Planning Site Analysis How many sites? How many users in each site? What features are needed per site? What is the usage model for features at a site? Do you require HA? Compliance requirements for IM and conferencing What is the bandwidth available at each site? Deployment Path Migration or new deployment? Migration from which version? 2005 SP 1 or 2007?

demo OCS 2007 R 2 Planning Tool Paul Robichaux Sr VP, Infrastructure Services 3 Sharp

Side-by-Side Migration Deploy a parallel R 2 infrastructure Deploy R 2 pool in parallel to existing OCS 2007 deployment Move users gradually to R 2 pool Validate R 2 deployment Decommission OCS 2007 servers Minimal service outage Additional hardware required Recommended for enterprise deployments

Export / "Big Bang" Migration Export data – new install option Export user’s buddy list data with DBImp. Exp. exe utility Deploy OCS 2007 R 2 Import buddy list back in with DBImp. Exp. exe utility Service outage May not require additional hardware May require upgrades to existing hardware Recommended if no additional hardware is available, or service outage is acceptable

Client Migration Overview Client Migration overview Older clients work with newer server (N-1 Client support) All existing client features will work with upgraded server New features (for example Attendant Console) require client and server to be upgraded Client migration strategy Migrate server components first Move users to R 2 pool Migrate clients

Client Migration Additional Considerations Internal and external users User may have older clients on notebooks, or on home PCs Consider using Communicator Web Access as a bridge Multiple Points of Presence (MPOP) Migrate all clients and enforce client version on server Special scenarios Special cases and interoperability restriction may apply Full client and MPOP matrix available in documentation New features for external users require upgraded Edge and Director

Managing OCS 2007 R 2

A day in the life of an IT Administrator Move, add and change communication configurations Roll out new updates for software clients and devices 9: 00 AM Troubleshoot alerts and help desk tickets Review Voice Quality and usage trends with the CIO

Centralized Configuration Single administrative console Microsoft Management Console is the single console needed to administer users and server resources. The same console can be used for managing other Microsoft server products, including Microsoft Exchange 2007. MMC can be installed on any other computer to enable you to remotely administer Office Communications Server.

Centralized Configuration Moves, Adds and Changes (MACs) User provisioning tasks can be performed on a per-user basis or in bulk via the management console (MMC) as well as with scripts. Moves: Complexity and cost of moving a telephony user from one location to another is eliminated Adds: Bulk provisioning and policy templates make “adds” very quick. Changes: Offers default template policies and wizards for making changes faster.

Centralized Configuration Predefined policy templates and intuitive wizards Office Communications Server enables you to set policies at forest level enterprise pool level per user R 2 offers several customizable policy templates Settings and policies can be configured via intuitive wizards Or use WMI to configure policies through a simplified interface

A day in the life of an IT Administrator Roll out new updates for software clients and devices Troubleshoot alerts and help desk tickets Move, add and change communication configurations 11: 00 AM Review Voice Quality and usage trends with the CIO

Integrated Client Management Version control and automatic updates of clients Office Communications Server empowers you to control supported versions of any endpoints/clients Block unsupported clients Enforce automatic update of older clients Graceful end user experience for updates

Integrated Client Management Device updates and inventory management Integrated management console helps you manage firmware versions on Office Communicator Phone Edition and Round Table devices. Audit logs of update activity can also be used for device inventory management Test a particular update on a single device before deploying it widely Roll back an already deployed firmware update on demand

Device Updates Windows app Ability to efficiently manage device updates

Upload CAB files You can upload CAB files to the update images file share through the Tools menu

Manage updates You can either approve or reject the updates based on testing the updates

Rollback images You can roll back approved image for a given model Devices get new approved image version on next contact

Test Devices You may test the newly uploaded images on individual devices based on the serial number or a MAC address

Logging Update Activity Device Inventory Management: Device Update Audit logs can be used to track inventory of devices

Monitoring OCS 2007 R 2

A day in the life of an IT Administrator Troubleshoot alerts and help desk tickets Move, add and change communication configurations Roll out new updates for software clients and devices Review Voice Quality and usage trends with the CIO 2: 00 PM

Comprehensive Monitoring Systems Center Operations Manager 2007 Office Communications Server 2007 R 2 offers a revised management pack for Systems Center Operations Manager 2007, with following enhancements Native Operations Manager 2007 Management Pack Event based alerts Performance collection and threshold alerting Stateful Qo. E monitoring with discovery of components and network locations

Comprehensive Monitoring

Voice Quality Analysis / Reporting Software Powered Vo. IP – changes the monitoring story Adaptive software end-points Effective even with some packet loss/payload degradation Incorporates application layer intelligence (in addition to network layer) Reduces need for expensive, state aware network management Quality of Experience – a new approach to voice quality A comprehensive, user-focused approach Accounts for smart, adaptive software end-points New metrics that go beyond measuring network parameters Available after every call

Voice Quality Analysis / Reporting Collects metrics without network probes or sniffers Devices automatically send a report after every call 30+ metrics collected about each call MOS metrics calculated to reflect actual user experience Context metrics for scenario correlation Metrics collected for Mediation Server to Gateway leg Rich reporting built on Microsoft SQL Server Reporting Services Drill down reports: Call metrics, network & server performance, devices, usage, etc. Alerting on Vo. IP quality problems with SCOM 2007 management pack

question & answer

Call to Action Learn More! Related Content at Tech. Ed on “Related Content” Slide Attend in-person or consume post-event at Tech. Ed Online Check out online learning/training resources http: //technet. microsoft. com/exchange/2010 http: //technet. microsoft. com/office/ocs Try It Out! Download the Exchange Server 2010 Beta Evaluation http: //www. microsoft. com/exchange/2010/try-it Get a 5 -Day Trial of Office Communications Server 2007 R 2 https: //r 2. uctrial. com/

Resources www. microsoft. com/teched www. microsoft. com/learning Sessions On-Demand & Community Microsoft Certification & Training Resources http: //microsoft. com/technet http: //microsoft. com/msdn Resources for IT Professionals Resources for Developers www. microsoft. com/learning Microsoft Certification and Training Resources

Related Content UNC 205, “What's New in Microsoft Office Communications Server 2007 R 2” UNC 305, “Enabling Anywhere Access with Microsoft Office Communications Server 2007 R 2 “ UNC 306, “Management: Archiving, CDR, and Qo. E Monitoring in Microsoft Office Communications Server 2007 R 2 “ UNC 311, “Planning Voice Deployments for Microsoft Office Communications Server 2007 R 2 “ “Q&A: Troubleshooting Edge Server Issues in Office Communications Server UNC 04 -TLC, 2007 R 2 “ UNC 05 -HOL, “Deploying and Configuring Office Communications Server 2007 R 2 Enterprise Edition “ UNC 09 -HOL, “Installing and Configuring Microsoft Office Communicator Web Access 2007 R 2 “ SIA 04 -HOL, “Microsoft Forefront Security for Microsoft Office Communications Server “

Complete an evaluation on Comm. Net and enter to win!

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U. S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.