DEPARTMENT OF INFORMATION STUDIES INFS 325 PUBLIC RELATIONS
DEPARTMENT OF INFORMATION STUDIES INFS 325 - PUBLIC RELATIONS LECTURER: DR. MUSAH ADAMS Tuesday, October 6, 2020 1
Barriers to communication ØNoise barriers ØRedundancy ØPoor timing ØInappropriate channel ØImproper or inadequate information Tuesday, October 6, 2020 2
Barriers to communication cont’d ØInterpersonal barriers: • Status • Attitude ØMisunderstanding people ØLack of integration • Familial • Emotions • Values Tuesday, October 6, 2020 3
Effective communication skills: listening ØEffective listening can: • Make the speaker feel heard and understood. • Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and Tuesday, October 6, 2020 4
Effective communication skills: listening solve problems in creative ways. • Save time by helping clarify information, avoid conflicts and misunderstandings. • Relieve negative emotions. Tuesday, October 6, 2020 5
Tips for effective listening ØFocus fully on the speaker. ØAvoid interrupting or trying to redirect the conversation to your concerns. ØAvoid seeming judgmental. ØShow your interest in what’s being said. Tuesday, October 6, 2020 6
Effective Communication Skills: Non-verbal Communication v. Tips for improving how you read non-verbal communication ØPractice observing people. ØBe aware of individual differences. ØLook at nonverbal communication signals as a group. Tuesday, October 6, 2020 7
Non-verbal communication skills cont’d. • Use nonverbal signals that match up with your words. • Adjust your nonverbal signals according to the context. • Use body language to convey positive feelings. Tuesday, October 6, 2020 8
Effective communication skills: managing stress ØWhen stress becomes constant and overwhelming, it can hamper effective communication by disrupting your capacity to think clearly and creatively, and act appropriately. ØWhen you are stressed, you are more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behaviour Tuesday, October 6, 2020 9
Quick stress relief for effective communication v. To deal with stress during communication: ØRecognize when you are becoming stressed. ØTake a moment to calm down. ØBring your senses to the rescue and quickly manage stress by taking few deep breaths, clenching and relaxing muscles, etc. ØLook for humour in the situation. ØBe willing to compromise. ØAgree to disagree, if necessary, and take time away from the situation so everyone can calm down. Tuesday, October 6, 2020 10
Effective communication skills: emotional awareness Emotional awareness – the consciousness of your moment-to-moment emotional experience – and the ability to manage all of your feelings appropriately is the basis for effective communication Tuesday, October 6, 2020 11
How emotional awareness can improve effective communication. ØUnderstand empathize with what is really troubling other people. ØUnderstand yourself, including what’s really troubling you and what you really want. ØCommunicate clearly and effectively, even when delivering negative messages. Tuesday, October 6, 2020 12
How emotional awareness can improve effective communication cont’d Ø Build strong, trusting, and rewarding relationships, think creatively, solve problems, and resolve conflicts. Ø Stay motivated to understand empthize with the person you’re interacting with, even if you don’t like them or their message Tuesday, October 6, 2020 13
End of lecture Thank you!! Tuesday, October 6, 2020 14
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