Department for Work and Pensions This publication is

Department for Work and Pensions This publication is withdrawn. This publication is no longer current.

Group Work PRa. P Process DWP Work Coach identifies an eligible claimant 1. 2 Provider acknowledges referral in PRa. P 1. 1 Work Coach makes referral Within 7 wd of referral Within 5 working days (wd) of referral 1. 3 Provider delivers face to face Reception Interview (RI) working day 1 Participant fails to attend interview 1. 3 a Provider records Did Not Attend (DNA) in PRa. P Participant attends but chooses not to join provision 1. 3 b Provider records Did Not Start (DNS) in PRa. P Participant joins provision and receives induction pack 1. 3 c Provider records Start in PRa. P Within 15 wd of referral 1. 4 Provider delivers JOBS II Course Day 1 1. 5 Provider delivers JOBS II Course Day 2 -4 Within 2 wd of CD 5 Within 17 wd of referral 1. 4 a Provider records Outcome on PRa. P 1. 4 b Provider completes Job Details Screen 1. 6 Provider delivers JOBS II Course Day 5 If the participant attends and participates in course day 1/5 then the provider records an outcome on PRa. P Capture assessments, opt-outs and non-completers 1. 6 a Provider records Outcome on PRa. P 1. 6 b Provider completes Job Details Screen 1. 7 Provider records End in PRa. P Within 17 wd of referral (CD 1) Within 2 wd of CD 2 -5 Ends recorded for all participants, capturing completers as well as drop-outs from CD 1 to CD 5 using combination of submitted end date and end reason.

Group Work PRa. P Process - detail Journey Stage Description Work Coach Referral (1. 2) Referral Reception Interview (1. 3) Fail to attend Reception Interview (1. 3) Course Day 1 (CD 1) (1. 4 / 1. 7) Course Day 1 (CD 1) (1. 4) Conditions MPLs a) Provider accepts participant 1) Provider accepts referral on PRa. P a) Participant does not attend arranged reception interview 1) Provider records Did Not Attend (DNA) on PRa. P. [No further action] DNA recorded on PRa. P within 7 working days of PRa. P referral date Start on provision a) participant attends reception interview, and b) participant decides not to join provision 1) Provider records Did Not Start (DNS) on PRa. P. [No further action] DNS recorded on PRa. P within 7 working days of PRa. P referral date Start on provision a) participant attends reception interview, and b) participant elects to join provision, and c) provider issues induction pack 1) Provider records Start (Start) on PRa. P, entering the RI attendance date for both 'date 1' and 'date 2' Reception Interview attendance date within 5 working days of PRa. P referral date, and recorded on PRa. P within 7 wd of PRa. P referral date 1) Provider records End on PRa. P, entering the CD 1 date for both 'date 1' and 'date 2' and 2) Provider selects the appropriate end reason ('No longer engaged with provider'). [No further action] End date within 15 working days of PRa. P referral date, and recorded on PRa. P within 17 wd of referral date 1) Provider records Outcome (OUT 1) on PRa. P, entering the CD 1 attendance date for both 'date 1' and 'date 2', and 2) Provider completes a 'Job Details' screen recording either the six measures completed or consent witheld CD 1 attendance date within 15 working days of PRa. P referral date, and recorded on PRa. P within 17 wd of referral date 1) Provider records End on PRa. P, entering the CD 2/3/4/5 date for both 'date 1' and 'date 2' and 2) Provider selects the appropriate end reason ('No longer engaged with provider'). [No further action] End date recorded on PRa. P within 2 wd of CD 2/3/4/5 date Drop out / fail to a) Participant does not attend course day 1 attend (CD 1) Attends and participates a) participant signs attendance register on course day 1 (CD 1), and b) participant completes the six wellbeing / jobsearch measures (except where consent is withheld at Jobcentre referral point) Course Day 2 -5 Drop out / fail to a) Participant does not attend course day (CD 2 -CD 5) attend CD 2/3/4/5 (1. 7) Course Day 5 (CD 5) (1. 5 / 1. 7) Provider PRa. P Action Attends and participates a) participant signs attendance register on course day 5 (CD 5), and b) participant completes the six wellbeing / jobsearch measures (except where consent is withheld at Jobcentre referral point) 1) Provider records Outcome (OUT 2) on PRa. P, entering the CD 5 attendance date for both 'date 1' and 'date 2', and 2) Provider completes a 'Job Details' screen recording either the six measures completed or consent witheld Both CD 5 attendance date and end date recorded on PRa. P within 2 wd of [new Job Details screen needed not amend previous], CD 5 attendance date and 3) Provider records End on PRa. P, entering the CD 5 date for both 'date 1' and 'date 2' and 4) Provider selects the appropriate end reason ('Completed Provision'). [No further action]