Demonstrating the Business Value of Monitoring July 2020

Demonstrating the Business Value of Monitoring July 2020 @solarwinds

Connecting IT’s Value to Business Goals Now, more than ever, IT operations drive business value. Grow Revenue Optimize Costs • Improve the customer experience and performance of key services • Improve CX metrics (CES, NPS, CSAT, etc. ), and increase in leads, goods sold, etc. • Leverage technology to automate and streamline processes and respond to business needs faster with an uninterrupted, agile staff • Reduce MTTR, hours saved via automation • Ensure reliability of critical services • Improve service SLAs/availability X cost/hour of downtime • Optimize infrastructure and software asset usage • Reduce shared infrastructure costs, software asset costs, and cloud costs • Protect company assets, and employee and customer data • Audit fees, ransom payments, and costs related to loss of reputation and theft of assets © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 2

Connecting IT’s Value to Business Goals Sample technologies to help you achieve business goals. Grow Revenue • Full-stack monitoring • Incident management, knowledge management, change management, problem management, and remote support • Configuration, access rights, and patch management © 2020 Solar. Winds Worldwide, LLC. All rights reserved. Optimize Costs • Full-stack monitoring, monitoring tool consolidation • Capacity planning and infrastructure sprawl/resource usage monitoring • Inventory and software asset management • Security and event management, access rights management, patch management, and configuration management @solarwinds 3

Overcoming Budget Hurdles You know what you need, but how do you get it? IT has always run a tight ship. Now there’s an even greater level of budget scrutiny. Due to the pandemic, your business has now realized the importance of your job. Now is the time to ask for what you need to keep the business safe and drive production forward. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. Even before the global pandemic gripped the world, 35% of surveyed respondents in this year’s IT Trends Report said their departments lacked the budget and resources to successfully support their organizations. @solarwinds 4

Demonstrate Benefits With Peer Results Survey results from 357 Solar. Winds customers. * Overall results. 22% average reduction in incidents 23% average reduction in MTTR 19% average CX metric improvement (such as CSAT/CES/NPS) 10 hours saved per week with automation of manual tasks (median) Application Performance Management Database Performance Management Infrastructure Management Network Management 3 monitoring tools eliminated (average) *Source: The Value of Solar. Winds Monitoring Solutions, June 2020, Conducted by C. White Consulting. The findings are based on a survey fielded in May/June 2020, yielding responses from 357 technology practitioners, and management from mid-size and enterprise organizations in the US and Canada who are responsible (solely, in part or via direct report) for one or more Solar. Winds monitoring solutions, currently using or have used in the past 12 months. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 5

Formulating Your Business Case Business Goal – Reduce costs Problem: Your company’s main service suffers too many outages, which affects customers and revenue. With all the multiple, non-integrated tools, it takes a long time to pinpoint the root cause, and there are definitely gaps in monitoring, causing the outages. Solution: You’ve decided to consolidate monitoring with Solar. Winds to fill monitoring gaps and help reduce fingerpointing and MTTR, since everyone will be working from the same data. Benefit/Savings Cost of maintenance renewal or subscription fees for solutions being replaced Labor cost to maintain solutions being replaced Cost/hour of downtime ($367 k) * estimated reduction in incidents (22%) Cost/hour of downtime ($367 k) * estimated reduction in MTTR for remaining incidents (23%) Annual time savings by automating manual tasks (520 hours) * average IT pro cost/hour Less Costs Software License, Maintenance, Support, Hardware, and Services Costs Labor costs to maintain new solution = Net Benefit/Savings © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 6

Formulating Your Business Case Business Goal – Improve revenue Problem: Your company’s main application for generating leads isn’t performing as fast as it could—there’s an opportunity to generate more leads if the app performed faster/better. Your development and database team also spends a lot of time reacting to performance issues. Solution: You’ve decided to implement APM and database performance management technology to optimize queries/code and also to reduce time spent investigating issues. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. Benefit/Savings Annual Bookings generated from leads * customer experience improvement (19%) Less Costs Software License, Maintenance, Support, Hardware, and Services Costs Labor costs to maintain new solution = Net Benefit/Savings @solarwinds 7

Work With Your Account Rep to Help Build Your Case Business Benefits Calculator Input Solar. Winds® software and related costs, less costs for existing tools to be replaced Calculate the benefits based on your business challenges/goals Get your net benefit for improving IT operations with Solar. Winds © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 8

Network Monitoring Survey results and customer examples. • 22% average reduction in incidents • 22% average reduction in MTTR • 18% average CX metric improvement (such as CSAT/CES/NPS) • 11. 5 hours saved per week with automation of manual tasks (median) • 3 monitoring tools eliminated (average) *Source: The Value of Solar. Winds Monitoring Solutions, June 2020, Conducted by C. White Consulting. The findings are based on a survey fielded in May/June 2020, yielding responses from 357 technology practitioners, and management from mid-size and enterprise organizations in the US and Canada who are responsible (solely, in part or via direct report) for one or more Solar. Winds monitoring solutions, currently using or have used in the past 12 months. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. “We had a security vulnerability and a software bug start to affect our service on roughly 3000 switches. Being able to run the upgrade command on 3000 devices and reload them saved months of our worker's time and condensed the work to about four nights. ” – Solar. Winds Network Configuration Manager (NCM) Review “This tool has made the research process for setting up a new system with a static IP less cumbersome and easier to manage. I would say we got our ROI within the first couple of months with the time we saved. ” – Solar. Winds IP Address Manager (IPAM) Review “Downtime is close to 0%, as this helps in mitigating whenever an alert is triggered. ” – Solar. Winds Network Traffic Analyzer (NTA) Review “Since Solar. Winds allows us to see many different metrics and insights all in one place, it allows us to eliminate the need for other tools. Since we can track resource usage, uptime, network port metrics, and other details, we don't need to utilize other tools, whether free or paid, to achieve the same goals. Many tools can cost more than Solar. Winds, so this is a win-win for us. ” – Solar. Winds Network Performance Monitor (NPM) Review @solarwinds 9

Customer Story – Interstates Network Performance Monitor Score 8 out of 10 Jon Leidtke Manufacturing IT Team Lead “Single pane network visibility. ” Verified User Vetted Review Meet Jon We utilize NPM primarily for monitoring Cisco® switches. However, we also use it heavily to monitor other network devices as a means to first alert us of an outage or an issue. Our support team lives within the NPM dashboards throughout their workday. NPM is our primary tool for monitoring and alerting of switches, compute and storage hardware, virtualization, and domain controllers. Several individuals across all of these support teams receive and act on alerts daily. • Medium-sized company (500 – 1, 000 employees) • Works for Interstates • Works in industrial automation • Uses NPM, NCM, IPAM, and Solar. Winds Server & Application Monitor (SAM). Jon’s Advice NPM provides historical data for monitored devices to the port level. NPM provides our customers (we are an MSP) with real-time network information for their environment. Twenty hours or more time saved person per week. The number of hours saved directly correlates to the number of devices enrolled. It is pretty easy to figure what it would take to manually monitor those systems for health and usage versus having automated alerting do it for you. Solar. Winds customer story independently published on “NPM does a great job of alerting us to outages, latency, connectivity issues etc. ” Read the full review Jan. 2020 @solarwinds 10

Customer Story – Microsoft Network Performance Monitor Score 10 out of 10 John Prather “Solar. Winds NPM is a great value and a solid addition to any IT organization. ” Network Engineer Verified User Vetted Review Meet John • Large company (10, 001+ employees) “There are multiple groups at Microsoft® that use Solar. Winds NPM, in this case it's being used by the cloud and enterprise organization to keep track of the network and servers for the developer division. It addresses a gap between our server monitoring and the more global IT monitoring done by our MSIT group. ” “We have used Net. Path™ on occasion to help troubleshoot an issue with network performance; it is very easy to set up and users are generally impressed with the amount of data they are able to obtain from a free product. I think it is a great addition to the NPM environment. ” • Microsoft • Works in computer software • Uses NPM and NCM John’s Advice “Easy to use but contains a lot of depth for power users. ” “We haven't used another product like Solar. Winds, our global IT group has used many and most of them seem worse and more expensive than Solar. Winds. ” “Solar. Winds had a very positive impact when it comes to our comfort that everything is functioning smoothly; we don't have to wonder if things are working and online. ” Read the full review Solar. Winds customer story independently published on Jul. 2019 @solarwinds 11

Customer Story Network Performance Monitor Score 7 out of 10 Jamey Titone Sr. Director of Information Tech. “Solar. Winds: Not just a piece of dust in the wind for monitoring. ” Verified User Vetted Review Meet Jamey • Large company (10, 001+ employees) “Being a media company, there is a large amount of broadcast network traffic between production control rooms throughout the local TV stations. Network Performance Monitor 12 allows a comprehensive toolset and a single pane of glass to view, troubleshoot, monitor, and map my network to be the most efficient. ” “Splunk was very expensive compared to the pricing licensing model that Solar. Winds has. Splunk had many moving parts to getting a basic monitoring dashboard set up and it felt like I needed additional professional services just to get really in-depth functions to work in my environment which has many different vendors, and their APIs working properly. ” • Works in broadcast media • Uses NPM and Solar. Winds Bandwidth Analyzer Pack (BAP) Jamey’s Advice “Covering our bases to protect our data and secure the environment while minimizing downtime for critical applications helps the company to deliver a better product to our clients. Solar. Winds robust toolset achieves this goal and helps the CTO and team with peace of mind. ” “Reduced annual support costs by 50% over a three-year basis on our prior solution. ” “Monitoring network traffic across a large facility that has both layer 2 and layer 3 switches, the toolset fits perfectly, and the ease of setup and the single dashboard is more adaptable than other products which require multiple different licenses and separate dashboards. ” Read the full review Solar. Winds customer story independently published on Apr. 2019 @solarwinds 12

Customer Story – Bass Pro Shops Network Configuration Manager (NCM) Score 8 out of 10 Jeffrey Thoenen Senior Network Engineer “Overall Satisfaction With Solar. Winds Network Configuration Manager. ” Verified User Vetted Review Meet Jeffrey • Large company (10, 001+ employees) “We use it mainly as a configuration backup tool for all of our routers, switches, and firewalls. It addresses the issues of being able to provide a replacement device in case of failure. ” “We have used NCM multiple times to push standard configurations to hundreds of devices at a time. Instead of having to log in to each individual device and run the commands each time. ” • Bass Pro Shops • Works in retail industry • Uses NCM and IPAM Jeffrey’s Advice “It can be utilized as a configuration push tool when standard configurations need to be deployed in the enterprise. ” "We use it when equipment fails, and we have to restore a backup to the replacement. It works well for keeping the running config current. " “We have used NETMRI for configuration management and automation before. NCM gives you an easier management interface and better reporting. ” Read the full review Solar. Winds customer story independently published on Feb. 2019 @solarwinds 13

Systems Monitoring Survey results and customer examples. • 22% average reduction in incidents • 22% average reduction in MTTR • 19% average CX metric improvement (such as CSAT/CES/NPS) • • 10 hours saved per week with automation of manual tasks (median) 3 monitoring tools eliminated (average) “Now the Network Operations Center (NOC) can immediately know when a failure happens and start the protocol reducing the response time from 1 hour to 5 mins. ” – Server & Application Monitor Review “We are able to plan ahead for storage expansion. This allows us to decide what we need and hold out for special discounts instead of needing to purchase right away. We are able to move our systems to faster storage if they need it. This keeps systems the most productive. ” – Solar. Winds Storage Resource Monitor (SRM) Review “We have seen 20% less outages since using Solar. Winds since we have proactive alerting. ” – Server & Application Monitor Review “We have certainly stopped some outages, particularly where delta files from abandoned VMs have been left to grow. In the past, this would have caused an outage with the VM going offline. ” – Solar. Winds Virtualization Manager (VMAN) Review *Source: The Value of Solar. Winds Monitoring Solutions, June 2020, Conducted by C. White Consulting. The findings are based on a survey fielded in May/June 2020, yielding responses from 357 technology practitioners, and management from mid-size and enterprise organizations in the US and Canada who are responsible (solely, in part or via direct report) for one or more Solar. Winds monitoring solutions, currently using or have used in the past 12 months. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 14

Customer Story – Hospital and Healthcare Virtualization Manager Verified User Score 8 out of 10 “Trying to wrangle your private cloud environment? Never send a child to do the work of a VMAN!” Engineer in Information Technology Verified User Vetted Review Meet Them • Large company (10, 001+ employees) “VMAN stitches together a consolidated view of your environment…without investing in additional tools from VMware®. Using the Solar. Winds Orion® Platform authentication, you can even give non-admin users views and access to your environment through a single interface. ” “Everything is virtual, right? Wrong. That host is running on hardware in some data center. VMAN gives you insights into the physical health of your hardware. Failed RAID controller? VMAN can show it to you. Problems with a fan or other hardware? No problem. ” • Hospital and healthcare company • Works in retail industry • Uses Database Performance Analyzer (DPA), SRM, SAM, NTA, NPM, and VMAN Their Advice “Virtualization admins have to know virtualization, Windows/Linux® OSs, storage, networking, etc. Virtualization Manager helps break down those barriers of entry to new admins and gives visibility, reporting, and alerting capacity to experienced admins. ” “If you have a multi-vendor environment (say VMware + Hyper-V®) and/or have to support a series of other solutions (network, storage, databases, etc. ) then using VMAN is the right choice. ” “Regardless of the size of your environment, from a single cluster with a few hosts, to multiple virtual data centers, housing dozens and dozens of clusters, with thousands of VMs, VMAN can scale to give the insight needed. It did for us!” Read the full review Solar. Winds customer story independently published on Jul. 2019 @solarwinds 15

Customer Story – Central Texas College Server & Application Monitor Nick Darnell Systems Administrator Score 9 out of 10 Verified User Vetted Review Meet Nick SAM is used to monitor all of our existing production environment. We currently run over 100 virtual servers ranging from Server 08 to 19 as well as Red. Hat. We can monitor all the servers at one time, group them by OS, and determine instantly if the servers are operational. • Large-sized company (1, 000 – 5, 000 employees) • Works for Central Texas College • Works in education management • Uses SAM and NCM Nick’s Advice Using all-in-one monitoring, we have the ability to get all of our collective data in one place. We also only need to manage one interface to status check all systems in our production environment. We remain up 98% of the time as Solar. Winds alerting notifies us when a server is down. “Large companies or users who work remotely will find SAM useful for monitoring issues with servers in their production environment. It is much easier to have one application monitoring their systems then to manually monitor their systems one by one. ” Read the full review Solar. Winds customer story independently published on Mar. 2020 @solarwinds 16

Database Monitoring Survey results and customer examples. • 19% average reduction in incidents • 20% average reduction in MTTR • 18% average CX metric improvement (such as CSAT/CES/NPS) • • 12 hours saved per week with automation of manual tasks (median) 3 monitoring tools eliminated (average) *Source: The Value of Solar. Winds Monitoring Solutions, June 2020, Conducted by C. White Consulting. The findings are based on a survey fielded in May/June 2020, yielding responses from 357 technology practitioners, and management from mid-size and enterprise organizations in the US and Canada who are responsible (solely, in part or via direct report) for one or more Solar. Winds monitoring solutions, currently using or have used in the past 12 months. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. “In one application, where only 100 concurrent sessions were freezing the server, it allows us to go to 450 without any change to the hardware, cost savings on hardware, as well as SQL and Windows licensing. ” – Database Performance Analyzer Review “One instance where Solar. Winds Database Performance Analyzer saves us is cost savings. We are able to see what inefficient stored procedures do to the resources we pay monthly for. We saw the need to pull a couple of developers off a project and have them concentrate on optimization and indexes, and we were able to reduce resource consumption enough to hire more developers. ” – Database Performance Analyzer Review “The tuning suggestions reduced wait statistics by 80% when a new procedure was introduced without proper indexing. ” – Database Performance Analyzer Review “We had several points in the internet banking applications which didn’t work as well as desired. Using DPA, we identified the heaviest SQL queries and initiated a change request to the vendor. After implementing the received changes we are able to reduce response time by an order of magnitude. ” – Database Performance Analyzer Review @solarwinds 17

Customer Story – Nasdaq Database Performance Analyzer Score 10 out of 10 John Dowling “DPA allows Nasdaq DBAs to troubleshoot performance issues quickly and easily. ” SQL Server DBA Verified User Vetted Review Meet John “Nasdaq uses Solar. Winds DPA for performance troubleshooting and MSSQL Job failure alerts. DPA allows us to quickly identify performance issues both during a crisis and proactively. ” “Solar. Winds DPA has helped Nasdaq with issues that are difficult to troubleshoot. It gives a great insight into block, idle blocking, and non-standard wait scenarios. ” • Large company (5, 000 – 10, 000 employees) • Nasdaq • Works in financial services • Uses DPA John’s Advice “DPA is quite helpful when used during a crisis, when you are on the phone, or during a meeting; it provides a quick easy way to get the critical performance information quickly. ” “DPA has allowed Nasdaq to reduce the time needed to troubleshoot performance issues. ” “Solar. Winds DPA offers much more advanced and efficient troubleshooting than traditional analyzers due to the focus on waits vs. system metrics. ” Read the review Solar. Winds customer story independently published on May 2019 @solarwinds 18

Customer Story Database Performance Analyzer Score 9 out of 10 Verified User “ Database Performance Analyzer helps you become the best DBA you can be. ” C-Level Executive Verified User Vetted Review Meet Them • Small-sized company (50 – 200 employees) Solar. Winds Database Performance Analyzer allows our technology team to focus on other issues and only deal with the SQL servers when Solar. Winds Database Performance Analyzer alerts the team to any potential issue. As an organization that relies on data and databases, it is important that we have the right tools in place to ensure our data is always accessible. The technology team has set up Solar. Winds Database Performance Analyzer to monitor all of the critical databases on our network to ensure 100% uptime. • Works in government administration • Uses DPA, NPM, and SAM Their Advice Together with Solar. Winds Network Performance Monitor (NPM), Solar. Winds Server & Application Monitor (SAM), and Solar. Winds Database Performance Analyzer (DPA), makes troubleshooting issues simple and straightforward. In today's world, people want access to information faster and faster. Our organization had some applications that were not operating as quickly as users thought they should. With Solar. Winds Database Performance Analyzer, we were able to pinpoint the issue, create new indexes, and speed up access to the information. “Solar. Winds Database Performance Analyzer is great for any company that uses some form of SQL server in their environment. Whether it's Microsoft SQL Server®, Oracle®, Sybase®, etc. , Solar. Winds Database Performance Analyzer provides insight into your environment's health. ” Read the full review Solar. Winds customer story independently published on Mar. 2020 @solarwinds 19

Application Monitoring Survey results and customer examples. • 22% average reduction in incidents • 22% average reduction in MTTR • 18% average CX metric improvement (such as CSAT/CES/NPS) • 12 hours saved per week with automation of manual tasks (median) • 3 monitoring tools eliminated (average) “We have been using it to provide metrics about our web applications while we make changes to them. We look at the metrics before and after the changes to see if we have made improvements or not. ” – Solar. Winds App. Optics™ Review “WPM alerting has permitted us to get faster alerts of issues with critical web apps such as online banking. Faster alerting means we can resolve issues sooner and increase uptime. ” – Solar. Winds Web Performance Monitor (WPM) Review “Loggly has allowed us to solve some very complex and nonobvious problems through its correlations and filtering/searching ability across all of our log sources. Saving time diagnosing issues has provided a positive ROI on our Loggly costs. ” – Solar. Winds Loggly® Review “We are able to quickly identify issues and bottlenecks to shorten the period of time our end users are impacted, thus reducing the amount of downtime or negative experiences for our customers. ” – Server & Application Monitor Review *Source: The Value of Solar. Winds Monitoring Solutions, June 2020, Conducted by C. White Consulting. The findings are based on a survey fielded in May/June 2020, yielding responses from 357 technology practitioners, and management from mid-size and enterprise organizations in the US and Canada who are responsible (solely, in part or via direct report) for one or more Solar. Winds monitoring solutions, currently using or have used in the past 12 months. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 20

Customer Story App. Optics Verified User Score 10 out of 10 Employee “How App. Optics make our life easier. ” Verified User Vetted Review Meet Them I mostly use App. Optics to monitor our website performances, response time, status code, etc. How is the loading time distributed between servers, databases, and caches? Is one of our services spiking for some reason? We use it to focus our attention on pages that need to be optimized to improve the user experience. The interface is modern, clean, and easy to understand use. Visualizations are easy to create, customize, and read. Even from the beginning, when you first connect to App. Optics, it shows us directly what's important to a developer without having to search for the information. • Large-sized company (1, 000 – 5, 000 employees) • Works for an internet company • Works in information technology • Uses App. Optics Their Advice When you work on big projects, it is sometimes hard to evaluate all the impacts that our new release will have on our production environment. App. Optics allows us to monitor very easily the release behavior on production. App. Optics shows us what page is the most used and which one takes the most time to load and how the loading time is distributed between servers, database, and cache. That is very useful to focus our efforts on what's is important for our users. Solar. Winds customer story independently published on “Using App. Optics, we're able to monitor a lot of metrics on all our services in just one place. As far as I know, there isn't a lot of products that do the same. ” Read the full review May 2020 @solarwinds 21

Customer Story App. Optics Verified User Score 7 out of 10 “App. Optics gives us insight into how our apps *actually* perform. ” Professional Verified User Vetted Review Meet Them We use App. Optics to monitor only a handful of our public -facing applications. However, given the eminently reasonable licensing model, we feel this represents an excellent value proposition even if only taking into account the developer time saved by providing comprehensive information about application performance, issues, and availability. We analyzed a number of alternatives to App. Optics, but none combined strong performance in all of our key areas—we needed a solution which could be deployed on -premises, supported multi-tenant hosts, provided the ability to analyze individual requests, presented intuitive dashboards and had a licensing model we could easily account for. • Small-sized company (200 – 500 employees) • Works in facilities services • Uses App. Optics Their Advice Initial configuration of App. Optics on our infrastructure was easy, quick, and not disruptive, requiring only a restart of our app pools. The slick setup and integration was a key differentiator for us—it minimized downtime and required a lighter touch deployment plan than more cumbersome products might require. App. Optics gives a good visualization of each request, and crucially how that individual request interacted with SQL Server. This enables us to monitor the effectiveness of our in-app caching as well as the impact of cache misses on performance and responsiveness of our apps. “App. Optics is an invaluable tool in diagnosing problems at an early stage and gives our development team deep insight into the context of problems as they arise, as well as providing proactive monitoring of resource usage and error rates across multiple endpoints. ” Read the full review Solar. Winds customer story independently published on May 2020 @solarwinds 22

Customer Story – INOP Server & Application Monitor Score 9 out of 10 Ramoan Seymour Sr. Network Engineer “Satisfied with Solar. Winds SAM? ? I AM!!” Verified User Vetted Review Meet Ramoan We use Server & Application Monitor to provide us a greater in-depth analysis of our IIS™, FTP, Exchange™ applications, DHCP servers, DNS services, our Active Directory®, and Share. Point® amongst others. Using the results, we can pinpoint bottlenecks in performance for services, app pools, and other applications. Solar. Winds Server & Application Monitor benefits our company by pinpointing the areas that are having issues. Instead of wondering if a root cause of a problem is the server, network, hardware, or application, Solar. Winds Server & Application Monitor allows us to show with proof to the different areas of the company where the problem lies. • Medium-sized company (200 – 500 employees) • Works for the Institute of Nuclear Power Operations • Works in Utilities • Uses Engineer’s Toolset™, Kiwi Syslog® Server, SAM, WPM, DPA, and NTA Ramoan’s Advice Having the ability to have a number of Solar. Winds applications integrated with each other allows us to have a smaller VM footprint in our data center. Instead of having multiple VMs for each server, we have one main server and one database server. Solar. Winds Server & Application Monitor has provided us more time to focus on other projects by accurately pinpointing the root cause of problems. This has saved us a tremendous amount of "worker hours" that are spent on other projects and day-to-day activities. Solar. Winds customer story independently published on Mar. 2020 “Having Server & Application Monitor being integrated into a single tool is a great convenience. Being able to have an integration with the other Solar. Winds applications like NPM, Net. Flow, and Virtualization Manager is vital to seeing the whole picture of your environment and helps with making my troubleshooting sessions easier and less stressful. ” Read the full review @solarwinds 23

Customer Story – California SEO Professionals Solar. Winds Pingdom® Sanjit Mandal Score 9 out of 10 Digital Marketing Strategist “Need a tool to manage the health of your website? Solar. Winds Pingdom is the one!” Verified User Vetted Review Meet Sanjit • Small-sized company (1 – 10 employees) The page speed report details is great. You can dig into the filmstrip and timeline and see the breakdown of the visuals of the load and how the browsers read the lines of code. If you work with a team you can add other users and you can also email the report to others. The detailed reporting and website uptime monitoring is something other tools don't provide. You don't want to get a call from a client or customer that your site is down or lose sales if it brings in sales to you. • Works for California SEO Professionals • Works in marketing and advertising • Uses Pingdom Sanjit’s Advice They have a chatbot and if you need someone, they will come online, or you can leave a message and they will email you back. They also have a great help support section anyone can go in and type their question to get quick answers. “To maintain the health of websites, it is essential to continuously monitor them. If you work with clients and they have a transactional site, like Big. Commerce or Shopify, you want to know when it does down immediately. “ The tool also provides feedback to check the website speed and dig deep with results that are actionable. Read the full review Solar. Winds customer story independently published on Mar. 2020 @solarwinds 24

Organization’s Cost per Hour of Downtime Overall results Organization’s Cost per Hour of Downtime Frequency (No. of Respondents) 14 Overall (N=114) Mean: $486, 237 Mode: $350, 000 Median: $367, 500 12 10 8 Enterprise (N=74) Mean: $540, 405 Mode: $1, 000 Median: $400, 000 6 4 2 0 $K $250 K $500 K $750 K $1000 K $1250 K $1500 K $1750 K Value (Cost per Hour of Downtime (USD)) $2000 K $2250 K $2500 K $367, 500 (median) cost per hour of downtime across all survey respondents. Source: The Value of Solar. Winds Monitoring Solutions, June 2020, Conducted by C. White Consulting. The findings are based on a survey fielded in May/June 2020, yielding responses from 357 technology practitioners, and management from mid-size and enterprise organizations in the US and Canada who are responsible (solely, in part or via direct report) for one or more Solar. Winds monitoring solutions, currently using or have used in the past 12 months. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 25

Study Overview: Respondent Demographics Business Size (number of employees) Solar. Winds Solutions Used (not mutually exclusive) Tech Pro’s Role Solar. Winds Stack Size (all have responsibility for (# of monitoring layers 1+ monitoring solution) using Solar. Winds) 4% 100% 8% 90% 28% 27% 37% 74% 80% 70% 68% 65% 60% 46% 50% 41% 40% 63% 42% 28% 30% 18% 26% 20% 1 layer 2 layers Enterprise (1 K+ FTEs) VP/SVP Consultant 3 layers 4 layers (full stack) or em k Da ta ba se Fu ll S ta ck Manager/Director tw Practitioner Ne Mid-Size (100 -999 FTEs) Sy st AP M 0% 357 technology practitioners and managers in the U. S. and Canada from mid- to large-sized organizations—who are responsible (solely, in part, or via direct report) for 1+ monitoring solution and are using/used a Solar. Winds solution in the past 12 months—participated in a May/June 2020 online study. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 26

Study Overview: Respondent Demographics Centralized or De-Centralized Monitoring Within Organization? Industry Type Automotive Chemical 1% 2% 2% 4% Consumer Products 5% Education 4% 28% 20% Energy/Utilities 14% Financial Services Government (Federal) 1% 6% 5% Government (State, Local, County) 11% Health Care Law Practice/Legal Support 12% 72% 1% Question: How are monitoring activities organized within your organization? Do you have individuals and/or team(s) <u>whose responsibilities are solely (100%) focused on monitoring/performance</u> whether across one area (i. e. network) or multiple areas (i. e. network, systems, application, database), OR we have individuals and/or team(s) <u>whose responsibilities include monitoring but are NOT solely focused on monitoring</u> as they have other responsibilities as well. Manufacturing Centralized Monitoring Other All industries represented with largest percentages among technology/IT services/service provider, financial services, health care, and manufacturing. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. De-centralized Monitoring Seven of 10 respondents work in de-centralized monitoring organizations. Financial services had the largest population of centralized monitoring with 43%. @solarwinds 27

What Is Solar. Winds ITOM? Service Management IT Ops Application Performance Management All things IT Database Performance Management Infrastructure Management IT Security Whoever manages IT performance Dev. Ops Network Management Wherever IT sits On-Premises © 2020 Solar. Winds Worldwide, LLC. All rights reserved. Private Cloud Public Cloud @solarwinds 28

Our customers can deploy our products as standalone… Network Management System Management Database Management IT Security Service Management Application Management Or combine them to solve interconnected problems… Application Management Database Management Solar. Winds provides the ability to find and correct when database issues are causing application performance problems Network IT Security Management Solar. Winds gives tech pros the power to manage network performance while securing their IT environments System Management Service Management Solar. Winds delivers broad systems management while streamlining the process to resolve issues @solarwinds 29

Why Partner With Solar. Winds? Visibility Across Your Enterprise Visualize the status of services from the user experience to the application, infrastructure, and network layer Works with your current and future IT ecosystem backed by frequent feature enhancements Independent of where your infrastructure and apps reside for on-premises, Iaa. S, Saa. S, or Paa. S environments © 2020 Solar. Winds Worldwide, LLC. All rights reserved. Differentiated Capabilities In-depth insight Low Total Cost of Ownership Easy to use for complex devices and applications (F 5®, Palo Alto, Cisco ASA®, Exchange, Active Directory, SQL Server, and more) with an intuitive and easily customized UI Machine learning Flexible deployment provides advice and recommendations to tune queries and indexes and align compute resources to application needs with a modular and integrated portfolio; deploy on-premises or in the cloud Visual analysis Focused on your success for critical network paths across hybrid environments and timebased cross-data correlation with included training, awardwinning support and a customer success team focused on driving outcomes @solarwinds 30

The Seven Components of Our Customer Success Program Keeping the Solar. Winds promise of easy to try, buy, and implement Solar. Winds Success Center Solar. Winds Support • • • Professional Support Premier Support Enterprise Support © 2020 Solar. Winds Worldwide, LLC. All rights reserved. • • Solar. Winds Lab™ MSP Advice Project • • Solar. Winds Certified Professional® Solar. Winds MSP Institute @solarwinds 31

Technology Professionals Trust More than 320, 000 customers. 499 of the Fortune 500®. #1 in Network Management 1 #3 in Operations Management 2 1 According to IDC®, as measured by revenue; IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, April 2020 2 Based on 2019 software revenue, according to Gartner Market Share Analysis: ITOM, Performance Analysis Software, Worldwide, 2019 © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 32

The Solar. Winds, Solar. Winds & Design, Orion, and THWACK trademarks are the exclusive property of Solar. Winds Worldwide, LLC or its affiliates, are registered with the U. S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other Solar. Winds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies. © 2020 Solar. Winds Worldwide, LLC. All rights reserved. @solarwinds 33