DEMF Digital Enterprise Maturity Framework An Overview DEMF

DEMF Digital Enterprise Maturity Framework An Overview

DEMF Context 2

Top Digital Enterprise Trends Transformation already on the air q Employee experience will become the heartbeat of Digital Workplace strategies and implementation q Digital Enterprise Strategy would take center stage in deciding the Digital Journey of an organization towards ‘Workplace 2025’ vision q Enhanced Intranet as entry point of wider Digital Workplace roll out while workforce tend to Work Remotely more and more q Digital Experience in enterprise would be equivalent to that in consumer space leading to seamless switching between those q Organizational Culture properties are taking central role in success of a Digital Enterprise ahead of Technology q Digital workplaces seize on Artificial Intelligence to transform to Intelligent Workplace using Immersive Technologies like VPA, AR, ML etc. q Enterprise Search with added features and capacity creating powerful success story for Digital Enterprises q Leadership will shift to Digital making Influence more effective measure than control to run a Digital Enterprise q Governance, Strategy and Measurement will be the differentiating factors for Digital Enterprises q Digital Literacy or Micro-learning becomes essential for every workforce member in a Digital Enterprise q Enterprise Users are more prone to Device driven Self Service making a lot of workforce including managers redundant q Contextualization would be prevalent using Ambient Knowledge q Silo-Busters are available to solve problems in collaborative way over cloud or Social channels q Integrated Ecosystem is the ask with facility of doing everything from a single point of entry application 3 Transformation on the cards q Analytics in many size and shape would hold a very important role in enterprise decision making often through Embedded Analytics q Decentralization of utility app creation with Process Hacking through citizen developers and integrators DEMF

Basic Bottlenecks of Digital Enterprise Constrained Remote Accessibility Dependency on Human Availability & Skills No Data Projection and Predictive Action 4 Non-intuitive Experience and Complex Usage Lack of Device Friendliness and no BYOD / CYOD Insufficient Infrastructural coordination Diverse & Flexible Security Measures not present Lack of Scalability, Portability and Flexibility Non-Existence of Open Governance with Metrics DEMF

Critical Success Factors to Digitalize an Enterprise Unified Simple Experience No Action without Data Easy Access Collaborative Intelligence 5 Innovative Minds DEMF

DEMF Approach 6

1 of 2 Digital Enterprise Reference Model 7 ENABLERS DATA ENTERPRISE DIGITAL DECODE DEMF

2 of 2 Framework Boundary Digital Enterprise Reference Model 8 DEMF

Digital Enterprise Principles from Workforce’s POV 9 q Work is no longer a Place q Digital Enterprise should be a Pleasure to work in q Learning is good for Me and my Company q Work does not stop at the Enterprise Boundary q Collaboration only works if all do it in Same Way q Everything around me geared to Help me do the work that matters q Not everyone is early Adopter q Working Relationships involve Understanding each other Let me be productive where I choose, but respect my home life too If it is not as good as my digital home life with games and funs, let me bring my solutions to work Give me the opportunity to acquire knowledge from outside and inside and chance to use it well Workplace should encompass customers, suppliers, partners and contacts Best tool is the one we all use, otherwise we create digital divides to match physical ones You know who I am, so once I am logged in I should get everything I need Give support and guidance to those that need it, but also freedom to learn by playing for self-starters Let me express my views and listen to others i. e. enterprise democratization DEMF

DEMF Deep Dive 10

Digital Enterprise Data Behavioral Data • • • Enterprise Culture specific behavior People specific behavior Group specific behavior Device specific behavior Behavioral Gaps People Data Individual Demographics Profile extending to Persona Group Profile and Properties Cross people interaction data Individual or Group level pattern making and matching • Collection of People profiles as Enterprise Portfolio • • • Usage Data • • • 11 Browsing History Application or App level Access History Page or Screen level Access History Location specific data Time specific data Device Data • Data generated by Apps running of Devices • Device Property data from network like Location, Time, Temperature etc. • Device Type wise Data variation • Data Polling in case of sensors • Device Data for Analytics and IOT Configuration Data • • Application Level Configuration Environment Level Configuration Deployment related Configuration Device Type specific Configuration for Data Classification Configuration for Personalization Channel specific Configuration Metadata • • Enterprise Property Metadata Enterprise Content Classification Metadata People Metadata Device Metadata Application / System Metadata Technology Metadata Process Metadata DEMF

Digital Enterprise Operations 12 Target Operating Model Governance • Capability based Modelling • Catalog based services in turn connected with designated teams • Execution completely supported by dedicated (sometimes niche) tools and utilities • Predefined responsibilities of respective individuals as a role • Application of Design Thinking while defining the model • Governance Patterns based on Organization Culture, Geo spread, heterogeneous Workforce etc. • Different Types of Governance – Centralized, Decentralized and Distributed • Open Governance from top to bottom offering transparency and easy access Standard Operating Procedures • Operating Procedures automated to the extent possible • Dev. Ops enabled for seamless execution • Definition of Exception Management • Regular monitoring and compliance of operating procedures • Continuous evaluation and amendments of SOPs wherever that need is identified Rewards & Recognition Key Result Areas • Keeping workforce motivated • Gamification as a tool to motivate • Variation of R&R based on the Group of people categorized on different criteria • Predefined tasks • Predefined responsibilities of individuals • Capability of scaling to ad-hoc requests within certain capacity • Measurement of compliance and amendment of KRA automatically subject to approval of designated individual DEMF

Digital Enterprise Components Physical Infrastructure Device Handling Accessibility • Open Ambience in seat arrangement • Flexible Location within and outside office • Fun filled and Vibrant ambience, personalized to the extent possible • Moving from Physical to Virtual • Sophisticated Meeting / Collaboration ambience • Device agnostic Applications, Services, Apps • User Experience Variation - Device Agnostic / Device specific • Enterprise MDM System • BYOD / CYOD • High Cloud Affinity leading to Anywhere Anytime access • Multi-Factor / Biometric security for improved protection • Compliance to International Accessibility Standards • Geography / Location Independence • Workforce Networking comprising of people to people and people to artifacts interactions • Formal and Informal communications with Tacit codification • Community based Subscription Model • Maturity Model • Business Process Identification for Enterprise • Business Process to Knowledge Element Mapping • Knowledge Element Life Cycle Design • Knowledge Repository Information Architecture • Wisdom Metrics Search Extensibility Cognitive Guidance Projections & Predictions Scalability & Flexibility Enterprise Search Hybrid Search Cognitive Search Emotion driven Search Results • Deep Search into contents • Using Niche Search tools to address specific search requirements • Proactive Search • Secured Service based Interfaces • Subscription model for selective inclusion • Availability as Apps for devices • Extension through API and Add-Ins in custom and standard external applications respectively • Virtual Assistant • Natural Language Processing and Query • Artificial Intelligence • Machine Learning • Biometric computing like facial recognition • Emotion Tracking • Speech Recognition • Augmented and Virtual Reality • Extrapolation of present trends for future to project figures using Analytics • Prediction of future behavior based on multiple data points of past and present using Machine Learning • Statistical Forecasting • Cloud Orientation with as and when ramp up and ramp down • Choice of using best of breed software to cater to a need anytime replacing the other • Architectural support to scale up and scale out • Easy plug and play model of integration • • 13 Communication & Collaboration Wisdom Exchange Excitement & Empowerment • Fun-filled Ambience • Rewards and Recognition • Purposeful Gamification • Consensus based ecosystem • Enterprise Ambassadorship • Transformation catering Gen-Y to Gen-Z Proactive Process & Automation • Rule based delivery of information without any event • Persona based proactive Content delivery • Robotic Process Automation • Self Service Auto Flows • Scheduled Processes DEMF

DEMF Services 14

Digital Enterprise Services Strategic Advisory Services 15 Implementation Services DEMF

Digital Enterprise Strategic Advisory Service Definition Sample Snapshots Based on as-is state of an enterprise with respect to ideal Digital Enterprise state, this service helps enterprise strategizing its journey towards optimal digital state by blue printing and maturity analysis. Service Details l l l Identification of Digital Gaps of an enterprise from present challenges and needs Assessment of the identified Gaps against the standard Digital Enterprise Data, Operations and Components Determining the State of Maturity of the enterprise in a industry specific Digital Maturity Scale Blue printing the Strategy towards Digitalization Finalize the Action items to materialize the blue printed strategy Determining the answers to all 5 W 1 H questions of the enterprise towards Digitalization Key Service Outputs l Digital Enterprise Gap Assessment Report l Digital Enterprise Maturity Analysis Report l Recommendation Report for industry specific Optimal Digital Enterprise State 16 DEMF

Digital Enterprise Implementation Service Definition Sample Snapshots Considering Digital Enterprise Strategy Recommendations derived out of Advisory Service, this service helps enterprise to implement Digitalization in a phase wise manner guiding the enterprise both technically and operationally. Service Details l Align recommendations for enterprise with available Frameworks, Platforms and Micro-services l Architecting and Designing the Digital solutions and services for the enterprise l Implementation of the Digital applications and services by providing SMEs, technical resources, platform assets and implementation guidance to the enterprise l Support and Maintenance of the Digital Ecosystem of the enterprise Key Service Outputs l Digital Implementation following Best Practices 17 DEMF

DEMF Value 18

Key Benefits q Consumer-grade technology that lives up to employee expectations q An emphasis on device centric, experience driven and people focused ecosystem which facilitates an engaged workforce q Simple and Intuitive access to cohesive data repositories and in-house expertise, providing better returns on information assets q A community-oriented ambience of Collaboration and Social that promotes Innovation and Wisdom sharing q Design Thinking based approach leading to improved ability to accelerate business cycles 19 DEMF

DWMF DEMF Thank You

Additional Digital Enterprise Observations with Figures 21 q 93% of companies identify Blended Workforce as key to Success as Freelance SMEs teaming up with Permanent Workforce deliver better Productivity q 83% HR members of enterprise claims ‘Employee Experience’ is important or very important for success of the organization and to improve such experience 56% of them recommends investment of in Training, 47% recommends in Reward and Recognition while 51% prefers investment in Workspace q People analytics has been used to predict retention risk for employees in key job roles, and preventive measures regarding those have saved a company over US$130 Mn in a FISCAL q People Evaluation is demanded as a continuous process rather than an annual event, sometimes the frequency going to even daily e. g. around a quarter of Gen Z / Millennial mass are receiving feedback in a weekly or more frequent way q 92% enterprise thinks Organization Design to be changed towards achieving the Digital traits DEMF