Delivery Challenges Priti Rao Thriving in Chaos Excellence

Delivery Challenges Priti Rao

Thriving in Chaos » » Excellence in execution Fuel growth through new opportunities Scale up Retain leadership position Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

Excellence in Execution » Delivering what “NEW CIOs” need » Enhancing business value » Cycle time and TCO reduction » Predictable, high service levels “Today’s business problem is actually a business-IT problem” Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

Enhancing Business Value » Technology leadership » Industry and business process expertise » Large relationship management capability Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

Reducing Cycle Time and TCO » Global Delivery Model » Getting requirements right » Scalability of software » Improving Quality & Productivity » Continuous quantitative improvement is a way of life Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

CIO Dash. Board: Large Client Predictable Service Levels Requests delivered on time this month 100. 0% YTD requests delivered on time 99. 7% 2000 requests delivered on time 99. 4% Quality Zero defect requests delivered this month 96% YTD zero defect requests 97% 2000 zero defect requests 95% Acceptance defects per 1000 hours 2. 3 YTD acceptance defects per 1000 hours 3. 1 Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

Fuel Growth through New Opportunities Focus on » Verticals » Transportation , Healthcare » HIPAA » Europe and Asia Pacific » Likely New Services » Systems Integration Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

Scaling Up… » Infrastructure » Scale up global physical infrastructure » Telecommunication / training facilities » Human assets » Acquiring and retaining the best » Role based structure » Process / Technology » Benchmark against best-in-class processes » Continuously improve quality and productivity » Build a vision of tomorrow's technology » Re-skilling Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

Retaining Leadership Position Unified solution provider Manage Risks proactively Effective Knowledge management Create Leaders Remain Agile and Nimble footed Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

We have Processes, People, Technology, Money and Confidence to take Infosys to greater heights To actually… Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

Thrive in Chaos Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd. , © 2001

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