Delivering effective Government business solutions in a connected

Delivering effective Government business solutions in a connected world.

…Want to cover these things today • The Year in review • The Business of Government • The Opportunity / Local and Global Dynamics • FY 07 Marketing Strategy • The Microsoft Connected Government Framework – CGF • Partner Success Story – HP & the NZ NIS • The Value proposition • The FY 07 Vision for Government • Local Public Sector Directions “…instead of trying to convince our partners to bid Microsoft solutions, we will be helping them respond to the demand we are creating within the industry. ”

The Year in review • Public Sector Grew by 11% • Established customer satisfaction baseline (NSAT 132) • Established Health, Local Government and Education visions and improved annuity revenue by 25% • Grew CRM, SQL Server, Groove, LCS but also solutions such as Learning Gateway • Signed Security Co-operation program, established Solution Sharing Networks in three locations & delivered significant government & education interaction as part of our Comm. Games sponsorship.

Total Government IT Spend 2006 Australian Total IT Spend 2006 – $21, 897 M Government IT Spend – 20% : $4, 473 M Non – Government IT Spend – 80% Source: IDC 2006 : Customer Needs and Strategies #AU 383107 M Vol 1. 4 Health IT Spend 26% - $1, 177 M 17 M Syst Infr. Apps Dev 44 M 31 M Apps Services – 27% 318 M SWR: 8% 93 M Hardware – 65% 767 M Syst Infr. 61 M Apps Dev 54 M Apps 70 M SWR: 12% 185 M Services – 52% 796 M Syst Infr. 87 M Apps Dev 82 M Apps Services – 48% $845 M $655 M Hardware – 37% SWR: 14% 251 M State, Local Government IT Spend 35% - $1, 545 M Hardware – 36% 564 M Federal Government IT Spend 39% - $1, 751 M

The Catalyst for Change “…E-government is about more than just applying ICT to government processes. It is about applying ICT to reform and improve government processes. Merely applying ICT to something does not make it better. But applying ICT, and reforming the accompanying business processes, does”. THE HON GARY NAIRN MP Special Minister of State 2006 e-Government Strategy: Responsive Government: A New Service Agenda

Customers are Telling You: Technology is the Key UK New World of Government Work US Transformation Efficiency Citizen at center Collaboration Technology – strategic asset Powering America’s future Public services & policy outcomes Transformation Citizen at center LOB Efficiency Infrastructure optimization Seamless service Connected government Core capability solutions Technology as policy lever Measurement- productivity Singapore Australia Hong Kong Digitized processes Connected government Integrating government Start with customer New channels – mobile Transforming models National competitiveness Seamless service – citizens + Transformation – HK economy Reduce cost of interacting Every door the right door Integrated customer centric Top-down commitment Value for money - capability Measurement - efficiency Reform and improve Infrastructure strategy Authentication – security CRM – process/culture change

Transforming Government Microsoft’s Approach – CGF The Connected Government Framework

Why is Microsoft building CGF? • • e. Government = Interoperability Customer Feedback – Governments want to be able to deliver services in the way citizens want to use them. (i. e. Register the birth of a child) – Governments want to use their existing services efficiently across multiple agencies and levels of their organization – Governments want to be able to get the maximum life and value from existing IT investments Government Elites Survey – Interoperability identified as a key procurement issue PSD/NTO Survey (3/15) – The need to address open standards and interoperability identified as a key need by the survey Service Sophistication E-Government Phases High Revolution Service delivery through partnership with private sector Seamless integration of services across agencies Transformation Support financial and legal transactions Transaction Interact with databases and/or staff Delivery of public information Interaction Presence Benefits Source: Gartner

Connected Government Strategy Phases of Digital Government Sophistication ü Service delivery hrough partnership with private sector High Revolution ü Seamless integration of services across agencies Delivery of public information Presence Interoperability Architecture Transformation ü Support financial d legal transactions ü Interact with databases and/or staff Connected Government Framework Integrated Applications Transaction Application Interaction Templates Presence Low High Benefits

Connected Government Framework

Connected Government Framework Consistent MS Customer Proposition • A consistent, relevant customer story around interoperability (e. Gov) – Flows from the Policy maker through BDM-ITPRO – Provides relevant solutions for their problems – Tells a story, supported by solutions that have strong references – That positions Microsoft as the key platform • Provided as – Focused collateral that is applicable across geographies • Common branding • Can be localised • Enables partners to integrate with their sales propositions • Is based on and builds on solution success stories

Government FY 07 Marketing Strategy

The Journey to Vertical Alignment FY 05 FY 06 FY 07 Vertical Selling Vertical Planning Vertical Solutions Sales force aligned by Industry Vertical Marketing execution started Vertical execution scales into Mid Market Industry sub vertical visions built Closer alignment with WW Industry Direction Solutions developed and marketed for prioritised Industry subverticals and segments FY 08 Vertical Alignment Microsoft is aligned by industry sub-verticals and segments across the globe with rich set of IPSS offerings?

Common approach to industry visions • Business approach that seeks to solve real business issues • Core integrated platform architecture • Supports a heterogeneous environment and leverages legacy system investments • Strong case studies and customer references • Local and Global references • Field tested to ensure relevance • Focused to deliver return on investment • Vision and case studies will continue to evolve

Seamless Service Delivery Consistent Messaging Business language Scenario Based Strong references Clear Value Proposition Customer Focused

Connected Industry Framework Business Applications Improved Outcomes for Constituents of Government Administration Citizen Service Delivery Collaboration and Decision Support Customer Call Centre (CCF) Grants Management Contract Management Accountability in Budgeting and Reporting Governance and Transparency Global Cross Border Services Election Management e. Passport Customer Kiosk Land Registry Customs and Trade Realtime Constituency Interaction MV / Driver’s License Patents and TM Systems National Statistic Systems Immigration Systems Portals Case Mgt Records Management & Archiving CRM Document Management Serve Citizens Seamlessly Build Connections Infrastructure Forms Mgt e. ID Connected Government Framework Application Platform Infrastructure SOA, Development Blueprint Roadmap Reusable IP References Policy Business Productivity Infrastructure Communications & Collaboration, ECM, BI Core Infrastructure Scalable, reliable, secure, manageable Privacy Accessibility Usability Security Standards Interop Drive Performance

Microsoft Dynamics

Solution Priorities for FY 07 Collaboration Electronic Documents and Records Management (e. DRM) e. Forms Electronic Identity (e. ID) CRM / Case Management Customer Care Framework (CCF) Connected Government Framework (CGF). . . enabling inter-connection. . . Seamless Service Delivery

Industry Solutions : Product Pull Through

CIO Investment Intentions FY 07 Matched to FY 07 Campaigns Simplify teams Working Together Improve Business Insight BSM, SQL, Search O 2007, Biztalk, Infopath e. ID CCF CGF, CHF TDM, AOI, CIO e. Forms, e. DRMS, Search, CRM, ECM Enable the Mobile Workforce

Most Common Government Interaction method?

The Voice of the Customer … . . . By 2010 , the government will have halved the number of forms. . . rather than numerous static forms. . . dynamic forms will be available from a single entry point. . . users can complete details electronically and track resulting actions online. 2006 e. Government Strategy, Australia How will you answer this?

Why Microsoft? for things that really matter • • Unparalleled integration capability – “Codeless” integration with Office System plus native Web Service and XML support Rapid deployment – Point and click development environment and integration with Visual Studio Ease of use – Familiar Office interface Scalability at a reasonable cost – Bottom line is we can deliver e. Forms more cost effectively

Industry Priorities Public Services and EGovernment Industry Priority Solution Scenario Prioritized Solution Area Strategic Change Programs Connected Government Framework Citizen Service Delivery Customer Care Framework (CCF) EGovernment Enabling Systems e. Forms Governance and Transparency Records Management and Archiving Document Management Government Administration CRM Applications e. ID Collaboration & Decision Support

Partner Success Story National Identification System (NIS) Tim Ferris Identity Architect, HP

Overview • What are the identity issues? • How do we approach these issues? • What does HP have to offer?

What are the identity issues? • • Scattered identity Enable e-Government and e-Business services Efficient use of tax payers money Privacy issues Prevent tax and benefit fraud Combat domestic & international crime & terrorism Governments and individuals need to understand how to protect a person’s identity

How do we approach the issues? • Understand the issues • Know the weaknesses of any solution • Leverage resources between governments, departments and electorates • Prepared to think for the long term for both a country and an individual.

What does HP have to offer? • • Worldwide experience Multiple civilian registry systems deployed National Identification System (NIS) NIS is a secure, reliable and flexible framework to register, manage and update the demographic and biometric information of a population.

The NIS framework • Core services • Business process components – Enrolment – Verification – Personalisation • System integration • Technology partners

The NIS framework is not…. • Pre-packaged software product • Biometric system • Document personalization system

NIS project components • • Business processes Infrastructure Integration Flexibility / Scalability Security / PKI Consumables Project management

NIS process walk

Typical NIS implementations • • • Identification cards Passports Drivers licenses Civilian registry Voting lists Border control

NIS technology stack • • • Microsoft. NET 2. 0 Biz. Talk 2006 SQL Server 2005 Windows Server 2003 WS-* Open standards

Summary • • NIS is solution framework for an identification system Designed for integration Service orientated architecture Integrated end-to-end security based on open standards Tested performance scalability Supports multiple personalisation options Flexible deployment scenarios (centralised, decentralised) Based on HP infrastructure

The Microsoft and Partners value proposition © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

The Microsoft Platform… An Ongoing Commitment to Success Substantial Resources Microsoft has committed, and will continue to commit, substantial resources to: ¡ Deepen and broaden the capabilities of existing products and services ¡ Create new products and services in new markets ¡ Continue to innovate directed by the principle of integration at every level Enabling Success That You Can Depend On Our products and services help businesses maximize the quality and performance of their people Business can depend on Microsoft’s long term commitment to enabling the realization of the Microsoft Platform Vision

Microsoft Partner Community Breadth, depth, choice Broad Ecosystem 700, 000+ partners worldwide Local to global; small and large With strong Microsoft investment Deep Expertise General to specialized Industry expertise Comprehensive, pre-integrated offerings Customized solutions

Partners Bring Added Value Complete Solution Business Strategy Partner Business Architecture/Rules IT Strategy Partner Service Offering Deep Customer Insight Customized Solution High-Performance Operations Accelerated Value Delivery Minimized Cost And Risk Committed Results Systems Integration/Management Partner Integration Technology Systems Design Microsoft Architecture (. Net) Applications OS Standards/Languages Microsoft Platform Integrated Connected (Interoperable) Flexible Customizable Simple Superior User Affinity/Intimacy

Call to Action 1. Help us understand your business and what you need to drive revenue. 2. Give us your ideas on co-marketing and how we assure your solutions align to “seamless” platform visions and utilise Microsoft “Frameworks”. 3. Work with us to bring together a ‘team’ of solution providers that can together deliver an IPSS that applies to our market drivers here and could be applied elsewhere. 4. Detail your solutions with your Microsoft contact, including profiling in Partner Marketplace.

Resources to our Partners Resource Books e. Forms Electronic Document and Record Management Customer Care Framework (CCF) CRM / Case Management Electronic Identity (e. ID) Collaboration White Papers The New World of Government Work Collaboration White Paper Public Sector through Better Collaboration Privacy in the Public Sector e. ID in Government e. Forms White Paper The Laws of Identity Presentations & Demos All-up WW PS and e. Gov Strategy Presentation Solution Area Presentations Demos Collaboration – Policy Development Demo Records Management Demo e. Forms Demo Brochures Microsoft in Government – All-Up Microsoft in Government – Public Services & e. Government People Ready: Government Microsoft Dynamics Marketing Collateral Online Resources PS and e. Gov Power. Point template PS and e. Gov Strategy Battlecard Solution Battlecards Partner Solutions in Solution Finder Get partner info – WW PS Portal

Profile your solutions • Get listed in Microsoft Partner and Solution Directories – Main Directories • • • www. microsoft. com/australia/partner Solutions Profiler Partner Channel Builder Partner Solution Profiler Partner Solution Marketplace – enter your Government solutions!! – Other – Consumer: Office Online Marketplace (1 Million hits/month) • http: //www. office. microsoft. com. au – Enterprise: Office Systems solutions directory http: //www. microsoft. com/office/solutions/directory/apply. ms px

Microsoft Partner Directories 4 http: //www. microsoft. com/australia/partner/benefitsandtools/directory/getlisted. aspx

Questions geoffne@microsoft. com