Delaware Division of Motor Vehicles AAMVA Region I Conference Baltimore, Maryland July 17 th – 21 st Jennifer Cohan, Director
Organization Chart Merged into DMV 7/1/10 DMV Administration Driver Services Vehicle Services Fraud/Investigation Fiscal/Budget Legislative Planning Customer Relations Training Driver License Identity Verification Driver Improvement Road/Skills Tests CDL Program Help Desk Titling Registration Inspections Auto Dealer Administration Transportation Services Toll Administration IRP IFTA Public Carrier OS/OW Permitting Audit/Compliance Toll Operations (Three Plazas) EZPass 2
Why Merge Toll Authority into DMV ? • • • Toll Authority – quasi government agency Alignment of customer service Resource optimization Sharing of customer information Expanded option for collection of toll violations and data exchanges • Expand on DMV reciprocity agreements • Staffing – Toll to DMV
How’s it going? • Significant back office cost savings • Cross training of staff • Utilization of multiple facilities for DMV/Toll Services • Customer Service Center Expansion • Vehicle Registration Hold Program – Toll violations • Recent Reconstruction of Newark Toll Plaza – added technology for AET
Sharing Information & Partnering with Law Enforcement • Sharing of information & databases • Utilize License Plate Readers to identify: – Toll violators – Uninsured motorist – Stolen Vehicles • Delaware State Police utilizing LPR’s – DUI checkpoints – Random checks