DEFINITION OF A CRISIS A Crisis is a

“IF YOU ARE NOT SURE IF AN EMERGENCY AT YOUR SITE IS A CRISIS,

ELEMENTS OF A CRISIS: A TRIGGER--Every crisis has a trigger, an unexpected event that

POSSIBLE INCIDENT RESULTS: • UNSATISFACTORY NEWS REPORTS. • POOR PUBLIC IMAGE. • EMPLOYEE DISCONTENT.

SOLUTION: • DEVELOP A COMMUNICATIONS PLAN FOR EMERGENCIES. • TRAIN THE PEOPLE INVOLVED. •

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DEFINITION OF A CRISIS A Crisis is a generally unexpected company-related event of a nature or magnitude that meets all of the following conditions: • Interrupts normal operations or conduct of business. • Requires an immediate, coordinated response. • May require decision-making at higher management • levels. • Has the potential to quickly focus extensive news media and public attention on the company.

“IF YOU ARE NOT SURE IF AN EMERGENCY AT YOUR SITE IS A CRISIS, TREAT IT AS A CRISIS. ”

ELEMENTS OF A CRISIS: A TRIGGER--Every crisis has a trigger, an unexpected event that may alter how people view your organization. A THREAT--Human lives may be in peril; property or the environment may be at risk; the company may experience financial loss; the company’s image may be compromised. AN UNCONTROLLED SITUATION--The event must involve turbulent circumstances that make the situation beyond management’s control for some time. URGENT ATTENTION--If the first three elements are present, your company must respond at once to protect itself.

POSSIBLE INCIDENT RESULTS: • UNSATISFACTORY NEWS REPORTS. • POOR PUBLIC IMAGE. • EMPLOYEE DISCONTENT. • INCREASED CONCERN OF GOVERNMENT OFFICIALS.

SOLUTION: • DEVELOP A COMMUNICATIONS PLAN FOR EMERGENCIES. • TRAIN THE PEOPLE INVOLVED. • DRILL THE PLAN.