Defining Clinic Roles Using an Organizational Chart An

Defining Clinic Roles Using an Organizational Chart

An Organizational Chart Can… • Help define staff roles for clinic functionality and PCMH transformation • Spread the PCMH (and others) responsibilities around so one employee does not become overwhelmed • Provide clear direction to employees on who they report to directly • Facilitate team work and communication between employees

NCQA Requirements fulfilled • Standard 2 • Element D, Factor 1 • “Defining roles for clinical and nonclinical team members” • Job roles and responsibilities emphasize a team-based approach to care and support each member of the team being trained to meet the highest level of function allowed by state law • Element D, Factor 2 • “Identifying the team structure and the staff who lead and sustain team based care” • The practice delineates responsibilities for sustaining team-based care, and specifies how care teams align to provide patient-centered care. An organizational chart may be used to illustrate how a care team fits in the practice. • Element D, Factor 8 • “Holding scheduled team meetings to address practice functioning” • (There can be ongoing discussion about staff roles and responsibilities, performance measurement data and related quality improvement efforts, etc. )