Defense Travel Management Office WELCOME T106 Travel Assistance

Defense Travel Management Office T-106 CLASS OVERVIEW Topic: Travel Assistance Center (TAC) and Travel

Defense Travel Management Office TECHNICAL ISSUES? • AUDIO GAPS • SLOW SCREEN CHANGES •

Defense Travel Management Office ATTENDANCE CREDIT SELECT: GUEST ENTER: FULL NAME + SERVICE/AGENCY INITIALS

Defense Travel Management Office COMMUNICATING IN CLASS Office of the Under Secretary of Defense

Defense Travel Management Office TRAINING OBJECTIVES • Local Travel Support • Travel Assistance Center

Defense Travel Management Office LOCAL SUPPORT OPTIONS • Always consult local level support first

Defense Travel Management Office HOW TO FIND LOCAL SUPPORT 8 Office of the Under

Defense Travel Management Office LOCAL SUPPORT 9 Office of the Under Secretary of Defense

Defense Travel Management Office HOW TO LOCATE YOUR LOCAL SUPPORT INFORMATION LET’S TRY IT

Defense Travel Management Office TRAVEL ASSISTANCE CENTER (TAC) OVERVIEW • The Travel Assistance Center

Defense Travel Management Office HOW TO CONTACT THE TAC • TAC is available 24

Defense Travel Management Office TAC OPERATIONS • Analysts are trained to provide most current

Defense Travel Management Office TAC TEAM FUNCTIONS TAC General Team TAC Finance Team •

Defense Travel Management Office TRAVEL EXPLORER (Tra. X) Interactive website where registered users of

Defense Travel Management Office ACCESSING Tra. X 16 Office of the Under Secretary of

Defense Travel Management Office Do. D SECURITY WARNING 17 Office of the Under Secretary

Defense Travel Management Office LOGIN AND REGISTRATION 18 Office of the Under Secretary of

Defense Travel Management Office REGISTRATION 19 Office of the Under Secretary of Defense (Personnel

Defense Travel Management Office PASSPORT ACCESS 20 Office of the Under Secretary of Defense

Defense Travel Management Office Tra. X HOME 21 Office of the Under Secretary of

Defense Travel Management Office CREATING AND BROWSING TICKETS 22 Office of the Under Secretary

Defense Travel Management Office DTS RELATED TICKET 23 Office of the Under Secretary of

Defense Travel Management Office SAMPLE TAC TICKET: GOOD OR POOR? 24 Office of the

Defense Travel Management Office SAMPLE TAC TICKET: GOOD OR POOR? 25 Office of the

Defense Travel Management Office PRELIMINARY RESPONSE TO TICKET 26 Office of the Under Secretary

Defense Travel Management Office SEARCH KNOWLEDGE CENTER 27 Office of the Under Secretary of

Defense Travel Management Office SEARCH RESULTS 28 Office of the Under Secretary of Defense

Defense Travel Management Office TRAINING CENTER 29 Office of the Under Secretary of Defense

Defense Travel Management Office MY ROLES 30 Office of the Under Secretary of Defense

Defense Travel Management Office TRAINING OPTIONS 31 Office of the Under Secretary of Defense

Defense Travel Management Office MY SCHEDULE 32 Office of the Under Secretary of Defense

Defense Travel Management Office COMPLETED CLASSES 33 Office of the Under Secretary of Defense

Defense Travel Management Office SEMINAR INFORMATION PAGE 34 Office of the Under Secretary of

Defense Travel Management Office TRIP TOOLS 35 Office of the Under Secretary of Defense

Defense Travel Management Office TRIP CALCULATOR 36 Office of the Under Secretary of Defense

Defense Travel Management Office TRIP CALCULATOR 37 Office of the Under Secretary of Defense

Defense Travel Management Office TRIP CALCULATOR 38 Car Rental Ceiling Rates City Pair Fare

Defense Travel Management Office TRIP CALCULATOR 39 Office of the Under Secretary of Defense

Defense Travel Management Office LOCATION REPORT 40 Office of the Under Secretary of Defense

Defense Travel Management Office MAP SEARCH 41 Office of the Under Secretary of Defense

Defense Travel Management Office TRIP TOOLS - HOTEL LOOKUP 42 Office of the Under

Defense Travel Management Office TRIP TOOLS - CURRENCY CONVERTER 43 Office of the Under

Defense Travel Management Office TRAVEL LINKS 44 Office of the Under Secretary of Defense

Defense Travel Management Office SUMMARY • Local travel support should be your first option

Defense Travel Management Office CLASS CLOSING LOBBY Lobby set-up: o Instructor audio turned off

Defense Travel Management Office THANK YOU FOR ATTENDING DISTANCE LEARNING For a three month

Slides: 47

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Defense Travel Management Office WELCOME T-106 Travel Assistance Center (TAC) & Travel Explorer (Tra. X) Department of Defense Office of the Under Secretary of of Defense (Personnel and Readiness)

Defense Travel Management Office T-106 CLASS OVERVIEW Topic: Travel Assistance Center (TAC) and Travel Explorer (Tra. X) Target Audience: Anyone involved in Do. D travel Time: Approximately 60 minutes Pre-Requisites: None 2 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TECHNICAL ISSUES? • AUDIO GAPS • SLOW SCREEN CHANGES • DISCONNECTS ü ü Exit class Close all other software applications Log back into class Check with local IT staff If problem persists call the DISA Help Desk: 1 -800 -447 -2457 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office ATTENDANCE CREDIT SELECT: GUEST ENTER: FULL NAME + SERVICE/AGENCY INITIALS Helen Smith/DTMO 4 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office COMMUNICATING IN CLASS Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAINING OBJECTIVES • Local Travel Support • Travel Assistance Center (TAC) • Travel Explorer (Tra. X) – – – 6 Registration and login Creating a TAC help ticket Knowledge Center Training section Trip Tools Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office LOCAL SUPPORT OPTIONS • Always consult local level support first • Options for local support – Local help desk – Defense Travel Administrator (DTA) – Office travel experts / peers • Experts on local business rules • Most efficient means of problem resolution 7 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office HOW TO FIND LOCAL SUPPORT 8 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office LOCAL SUPPORT 9 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office HOW TO LOCATE YOUR LOCAL SUPPORT INFORMATION LET’S TRY IT IN REAL TIME 10 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAVEL ASSISTANCE CENTER (TAC) OVERVIEW • The Travel Assistance Center (TAC) is available to resolve issues that cannot be resolved locally • Operates from Chesapeake, VA • Available to all Do. D travelers • Check local business rules before contacting the TAC • Contact TAC for emergency or DTS system issues (documents stuck at CTO Submit) 11 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office HOW TO CONTACT THE TAC • TAC is available 24 hours a day/7 days a week, including federal holidays • Reach the TAC: – Phone numbers and instructions posted on DTMO website (Travel Assistance section) – Online via Tra. X • TAC Outreach Calls held twice per month – Schedule, topics, and dial-in information available via Announcements section in Tra. X 12 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TAC OPERATIONS • Analysts are trained to provide most current and complete travel information • Supported by four teams of trained analysts with working knowledge of specific travel-related topics – General Team – Finance Team – CTO Team – Technical Team 13 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TAC TEAM FUNCTIONS TAC General Team TAC Finance Team • Customers’ first point of contact • Centrally-Billed Accounts (CBAs) • Research and route help tickets to other teams • Debt Management • Accounting rejects • Financial partner systems • DTS document and system errors TAC CTO Team TAC Technical Team • Passenger Name Record • System design • Document routing • System performance • Reservations • DTS access • Global Distribution Systems o Sabre, Apollo, Worldspan 14 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAVEL EXPLORER (Tra. X) Interactive website where registered users of any role can: • Open and monitor progress of TAC help tickets • Access helpful links, user guides, and FAQs • Access training resources and online training: – – Demonstrations Web-based training Distance learning webinars Instructor-led (classroom) materials • Use trip tools – Trip Calculator – Maps – Location Reports 15 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office ACCESSING Tra. X 16 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Do. D SECURITY WARNING 17 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office LOGIN AND REGISTRATION 18 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office REGISTRATION 19 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office PASSPORT ACCESS 20 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Tra. X HOME 21 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office CREATING AND BROWSING TICKETS 22 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office DTS RELATED TICKET 23 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SAMPLE TAC TICKET: GOOD OR POOR? 24 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SAMPLE TAC TICKET: GOOD OR POOR? 25 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office PRELIMINARY RESPONSE TO TICKET 26 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SEARCH KNOWLEDGE CENTER 27 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SEARCH RESULTS 28 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAINING CENTER 29 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office MY ROLES 30 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAINING OPTIONS 31 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office MY SCHEDULE 32 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office COMPLETED CLASSES 33 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SEMINAR INFORMATION PAGE 34 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS 35 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP CALCULATOR 36 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP CALCULATOR 37 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP CALCULATOR 38 Car Rental Ceiling Rates City Pair Fare Finder Miscellaneous Expenses Mileage Lookup Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP CALCULATOR 39 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office LOCATION REPORT 40 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office MAP SEARCH 41 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS - HOTEL LOOKUP 42 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS - CURRENCY CONVERTER 43 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAVEL LINKS 44 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SUMMARY • Local travel support should be your first option for assistance • The Travel Assistance Center (TAC) is available for issues that local support cannot resolve • Travel Explorer (Tra. X) allows users to: – – 45 Create a TAC help ticket Browse the Knowledge Center Access training in the Training Center Utilize trip planning tools Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office CLASS CLOSING LOBBY Lobby set-up: o Instructor audio turned off o Questions answered for 15 minutes o Lobby stays open 60 minutes Please help us evaluate: o Complete evaluation o Provide feedback Use the lobby resources: o Download class slides o Use links to DTMO website & TRAX Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office THANK YOU FOR ATTENDING DISTANCE LEARNING For a three month schedule of DTMO distance learning classes Go to the DTMO Website > Training Resources Center 47 Office of the Under Secretary of Defense (Personnel and Readiness)