Defense Travel Management Office Defense Government Travel Advisory

Defense Travel Management Office Defense Government Travel Advisory Committee U. S. Government Rental Car Program Andrea Carlock, DTMO February 2014 Department ofof Defense Department Defense of the. Secretary Under Secretary of Defense (Personnel and. Readiness) Office of Office the Under of Defense (Personnel and

Defense Travel Management Office U. S. Government Rental Car Program Overview • Program administered by the Defense Travel Management Office (DTMO) through an agreement • Open to all government employees, including the U. S. Postal Service, traveling on official business and authorized a rental car • Offers quality rentals through sixteen rental car companies at over 10, 000 world-wide locations • To qualify for program benefits, travelers must be on official travel and book the government rate 2 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Program Benefits • • Collision or Loss/Damage Waiver Liability insurance Unlimited mileage Reservations held for 2 hours after scheduled arrival time No fees for additional authorized or underage drivers No blackout periods No minimum rental period If size/class reserved is not available, free upgrade Secured with a $5. 00 daily Government Administrative Rate Supplement (GARS) 3 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Program Management Review • In 2012, DTMO initiated a study through an independent vendor to review the U. S. Government Rental Car Program – Results indicated that flexible pricing competitive model was beneficial to government • Government rates 30% below corporate benchmarks • Competition drives cost – Data showed airports with 5 or more vendors have lowest costs for government rates • Ceiling rates – Maximum cap on rates rental car companies allowed to charge – 97% of the time government rates are below ceiling rates – Study recommended increased stakeholder engagement 4 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Program Management Review (continued) • In 2013, DTMO and GSA partnered for joint development of “Gold Standards” for the program – “Gold Standard” categories • Customer Experience • Mission Support • Cost Effectiveness • Conformance with Oversight • Program Management and Control 5 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Program Management Initiatives • Policy improvement opportunities – Standardizing government regulations – Reviewing tax liabilities • Data collection supports compliance – Moving toward data convergence from data sources – Data integrity improvement – Future compliance initiative 6 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Program Management Initiatives (continued) • Stakeholder engagement – – Semi-annual meetings with government representatives Outreach through training and communications Rental vehicle assistance Emergency/special occasion related support • Industry engagement – – – 7 Semi-annual meetings with industry representatives Ad hoc working groups Agent training Automation demonstrations Conflict resolution and compliance Review of best practices for potential program improvement Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Defense Government Travel Advisory Committee U. S. Government Rental Car Program Andrea Carlock, DTMO February 2014 Department ofof Defense Department Defense of the. Secretary Under Secretary of Defense (Personnel and. Readiness) Office of Office the Under of Defense (Personnel and