Dealing with Difficult People and Tricky Situations Training

Dealing with Difficult People and Tricky Situations Training System Presented by: JANICE DAVIES APS the lady with nice in her name ATTITUDE SPECIALIST

Your mind is like a rubber band…once it is stretched it never goes back to it’s original shape

If you want to improve your life then learn something new from someone who has experienced this before you…. because now it is YOUR TURN to learn this amazing life lesson … and that’s the school of life! www. attitudespecialist. co. nz

Benefits to Me NOW • • • Sleepless nights Worry Try to do better Not Eating Affecting other relationships AFTER • • • Sleeping again Empowered Doing your best Be healthier Happier www. attitudespecialist. co. nz

Can you do this? • • • Have you got some one bugging you? Are you ready to make changes? Are you ready to improve yourself? Do you believe you are worthy? Can you climb a ladder? www. attitudespecialist. co. nz

What you need? • • • An open mind Determination Time to learn Courage to try Willingness to praise yourself www. attitudespecialist. co. nz

My Logo about Life Ups/downs = learning curves = choices www. attitudespecialist. co. nz

Dealing with Difficult People and Tricky Situations Module One Janice Davies ATTITUDE SPECIALIST janice@attitudespecialist. co. nz www. attitudespecialist. co. nz 8

What’s included: Ø Ø Ø Ø Who constitutes a difficult person Learn why people ‘push’ your buttons Understand different types of personalities Discover the best approaches for each style Learn relationships scenarios Apply useful communication techniques Give positive feedback Understand the importance of esteem and attitude relating to difficult people Ø Extra tips and solutions Ø BONUS PRODUCTS 9

Difficult People at Professional Life • New customers or Old customers • Peers/work colleagues • Sales support staff, • Front line staff, • Accounts Department, • Customer Service Department • Employees • The Boss, manager, supervisor • Pupil • Teacher www. attitudespecialist. co. nz 10

Difficult People at Personal Life • • Parents Children ie. Sons, Daughters Partners Grand Parents Friends Acquaintances or Strangers Neighbours Teenagers www. attitudespecialist. co. nz

Characteristics • Playing games • Generation differences • Skills base • Anger • Stress • Ego • Beliefs • Attitude • • • Jealousy Frustration Feeling inferior Wants to feel powerful Feeling used Immature Personal Awareness Cultural Self Esteem www. attitudespecialist. co. nz

Present Situation - YOU • • • Who What Where When How www. attitudespecialist. co. nz 13

Where are you? • • • Self Esteem Relationships Personal Awareness Communication Attitude • WHAT OUTCOME DO YOU WANT? www. attitudespecialist. co. nz 14

3 Personal Situations • Family • Friend • Stranger www. attitudespecialist. co. nz 15

3 Professional Situations • Employee • Manager • Boss www. attitudespecialist. co. nz 16

3 Most important ‘aha’s 1. Low Self Esteem 2. Relationships 3. Personalities www. attitudespecialist. co. nz 17

Present Situation - THEM • • • Who What Where When How www. attitudespecialist. co. nz 18

Next Session • Take some action • Think your situation through with your new knowledge • Observe them and you • Talk to positive person (support) • Take notes…. do something different www. attitudespecialist. co. nz 19