Dealing with Difficult People and Tricky Situations MODULE

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Dealing with Difficult People and Tricky Situations MODULE FOUR Janice Davies ATTITUDE SPECIALIST janice@attitudespecialist.

Dealing with Difficult People and Tricky Situations MODULE FOUR Janice Davies ATTITUDE SPECIALIST janice@attitudespecialist. co. nz www. attitudespecialist. co. nz 1

RECAP • Personal Assessment you/them • Personalities you/them • Relationships you/them

RECAP • Personal Assessment you/them • Personalities you/them • Relationships you/them

My BIGGEST LIFE LESSON

My BIGGEST LIFE LESSON

Ten Vital Ingredients Of Low Self-Esteem • • • Is unaware of own abilities

Ten Vital Ingredients Of Low Self-Esteem • • • Is unaware of own abilities Is very jealous and over-critical Sets unrealistic goals or no goals at all Establishes competitive relationships Blames others. Makes others feel guilty Does not express real feelings, wants and needs Cannot set healthy boundaries Is afraid of making mistakes Copies or imitates others Is pessimistic

View of life • • Perfectionism Rivalry Violence Rigidity Guilt and blame Jealousy and

View of life • • Perfectionism Rivalry Violence Rigidity Guilt and blame Jealousy and envy Pessimism.

UNEMPOWERED X Keep the peace X Let others make decisions X No opinions X

UNEMPOWERED X Keep the peace X Let others make decisions X No opinions X Go with the flow X Wants to be rescued

Construct who you really are Happenstance/Conscious

Construct who you really are Happenstance/Conscious

BE, DO, HAVE • BE YOU • DO what YOU want to do •

BE, DO, HAVE • BE YOU • DO what YOU want to do • HAVE what YOU want Sometimes you have create yourself out of the experience of others

The MOST Important person in your life IS YOU!

The MOST Important person in your life IS YOU!

Ten Vital Ingredients Of High Self-Esteem ü ü ü ü ü Knows his/her strengths

Ten Vital Ingredients Of High Self-Esteem ü ü ü ü ü Knows his/her strengths and weaknesses Feels admiration for successful people Sets professional and personal goals Establishes harmonious relationships Takes responsibility for his actions Expresses wants and needs Knows how to set limits firmly and with care Expresses him/herself creatively Is optimistic Develops transformational relationships Veronica de Andres the Argentina Director of SEAL

Values and views of life • • Excellence and Progress Cooperation Inner Peace Flexibility

Values and views of life • • Excellence and Progress Cooperation Inner Peace Flexibility Responsibility Admiration and acknowledgement Optimism.

EMPOWERED ü Goals ü Assertive communication ü ‘I’ and ‘No’ statements ü Enthusiastic

EMPOWERED ü Goals ü Assertive communication ü ‘I’ and ‘No’ statements ü Enthusiastic

NOW WHAT • What’s happening for you? • Where do you want to be?

NOW WHAT • What’s happening for you? • Where do you want to be?

Next Session • Take some action • Think your situation through with your new

Next Session • Take some action • Think your situation through with your new knowledge • Observe them and you • Talk to positive support person • Take notes…. do something different. www. attitudespecialist. co. nz 14

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