Dealing with Difficult People and Tricky Situations Module

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Dealing with Difficult People and Tricky Situations Module Two Janice Davies ATTITUDE SPECIALIST janice@attitudespecialist.

Dealing with Difficult People and Tricky Situations Module Two Janice Davies ATTITUDE SPECIALIST janice@attitudespecialist. co. nz www. difficultpeoplehelp. com 1

Recap • • • Who are these Difficult People Personal/Professional Life Assessed you Assessed

Recap • • • Who are these Difficult People Personal/Professional Life Assessed you Assessed them Thinking time www. difficultpeoplehelp. com 2

Around for 100’s Years www. difficultpeoplehelp. com 3

Around for 100’s Years www. difficultpeoplehelp. com 3

Traits Owl Eagle Wise Quiet Vision Focused Peacock Dove Showy Noisy Colourful Peace Caring

Traits Owl Eagle Wise Quiet Vision Focused Peacock Dove Showy Noisy Colourful Peace Caring Love www. difficultpeoplehelp. com 4

Work Eagle Owl CEO’s Managers Team Leaders Analytical Accounts Technical Peacock Dove Sales/Marketing Entrepreneurs

Work Eagle Owl CEO’s Managers Team Leaders Analytical Accounts Technical Peacock Dove Sales/Marketing Entrepreneurs Musician Caregivers Teachers/Nurses Customer Service/ secretaries www. difficultpeoplehelp. com 5

Characteristics Eagle – Cars Owl – Clothes Jaguars BMW Mercedes Conservative Browns Old Fashioned

Characteristics Eagle – Cars Owl – Clothes Jaguars BMW Mercedes Conservative Browns Old Fashioned Peacock – Workspace Dove - Pictures Family Pets Loving Messy Files on floor Never at desk www. difficultpeoplehelp. com 6

Conflict Types Ignore Blame Others Poor Me Drama Queen www. difficultpeoplehelp. com 7

Conflict Types Ignore Blame Others Poor Me Drama Queen www. difficultpeoplehelp. com 7

Decisions and Communication Logic = Head * Short/sharp words T E L L A

Decisions and Communication Logic = Head * Short/sharp words T E L L A S K Emotion = Heart * Feeling/fluffy words www. difficultpeoplehelp. com 8

Who are YOU? • • • Your job On your wall Your car Your

Who are YOU? • • • Your job On your wall Your car Your clothes Your communication Your conflict style www. difficultpeoplehelp. com 9

Who are they? • • • Their job On their wall Their car Their

Who are they? • • • Their job On their wall Their car Their clothes Their communication Their conflict style www. difficultpeoplehelp. com 10

Who/what are they? • • Eagle/Owl Eagle/Peacock Eagle/Dove • OR ? ? ? www.

Who/what are they? • • Eagle/Owl Eagle/Peacock Eagle/Dove • OR ? ? ? www. difficultpeoplehelp. com 11

Next Session • Take some action • Think your situation through with your new

Next Session • Take some action • Think your situation through with your new knowledge • Observe them and you • Talk to positive person (support) • Take notes…. do something different www. attitudespecialist. co. nz 12

Dealing with Difficult People and Tricky Situations MODULEDealing with Difficult People and Tricky Situations MODULE
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Dealing with Difficult People and Tricky Situations MODULEDealing with Difficult People and Tricky Situations MODULE
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