DCP Midstream 2008 School Campaign Jeannette Jones November

DCP Midstream 2008 School Campaign Jeannette Jones November 21, 2008 Pipeline Safety Trust – 2008 Conference New Orleans, LA 1

Agenda • Understanding DCP Midstream’s Varied Operations – Regulatory Requirements – Encroachment • Accessing and Integrating School Information – Results of DCP Midstream Pipelines Near Schools – Goals of School Administrator Campaign – Campaign Elements • Risk Management Strategy – Survey – Preliminary Survey Results • DCP Midstream Ambassador Program 2

DCP Midstream Assets 3

DCP Midstream Public Awareness Program DOT 192. 619 and 195. 440 Requirement in RP 1162 – Measure effectiveness by June 2010 DCP Midstream’s Public Awareness Program – “One size fits all” Mail same brochure to public and schools along ROW Mail same brochure to excavators Mail same brochure to Public Officials and Emergency Responders Higher standards from PHMSA on Public Awareness – old way is outdated Step 1 – Acknowledge stakeholder audiences each need different information about DCP Midstream pipelines Stakeholder Audiences: Public Excavators Schools Emergency Responders Public Officials Focus on this stakeholder first 4

Encroachment 10” transmission line; 1060 psig MAOP; 800 psig normally ; Built 1999 6” discharge from Booster; sweet gas gathering line; 350 psig MAOP; 215 psig normally; Built 1984 5

Accessing and Integrating School Info Obtain GIS information available on state education websites • Shape files available to the public Overlay school info with company mapping info Overlay School and DCP Midstream Information on Aerial Mapping Images • Government (free) – – DOQQ Digital Ortho Quarter Quad National Map Seamless Server US Geological Survey (USGS) Texas Natural Resources Information System (TNRIS) • Commercially Available – Map Mart – Environmental Systems Research Institute (ESRI) 6

Typical Map 7

Schools Near DCP Pipelines Schools within 300 ft • 73 schools Schools between 300 & 1000 ft • 68 schools Schools between 1000 & 3000 ft • 170 schools Total - 311 Schools Near DCP Midstream Pipelines 8

School Campaign Goals • Improve communication with schools where DCP Midstream pipelines are in close proximity • Encourage school administrators to incorporate pipeline emergency preparedness and response protocol into their existing emergency drills and procedures • Establish a relationship between DCP Midstream’s local personnel and school administrators in schools located adjacent to DCP Midstream’s right-of-way • Use cost effective communication methods for key pipeline safety messages 9

Campaign Elements • • Select principal interviews conducted to validate campaign strategy Power Point Presentation – For field representatives to use during school staff meetings – For field training session Survey – Pre/Post Campaign • • • – Leak recognition & response – Posted in break rooms Letter/Brochure and Map – – – Identifying pipeline’s location Product transported Potential hazards Emergency contact number Emergency response protocol and checklist Pipeline Safety Handout • Bus Driver Cards – (Note - deleted after conducting initial principal interviews) 10

Risk Management Strategy Spend time and money wisely based on risk Tier 1 • Active within 660 feet – Diameter ≥ 8”; Pressure > 500 psig • Or active pipeline within 300 feet of school Tier 2 • Active within 660 feet – Diameter 2”- 6”; Pressure 100 - 500 psig • Active >660 feet but bigger diameter and pressure; sour Tier 3 • >660 feet from pipeline – Diameter 2”- 3”; Pressure < 100 psig • Or inactive (meets temporarily abandoned status) 82 Schools in Tier 1; 59 schools in Tier 2; and 170 schools in Tier 3 11

Campaign Strategy All Schools Will Receive an Information Packet • Survey • Pipeline Safety Poster • Letter/Brochure/Map identifying the pipeline’s location product transported potential hazards emergency contact number recommended emergency response protocol checklist for incorporating pipeline considerations into existing emergency drills and procedure 12

Campaign Strategy Tier 3 and Tier 2 (lower risk) • Information Packet / map / assessment survey • Schools have the opportunity to request additional info or have contact from a DCP Midstream representative – 59 schools in Tier 2 and 170 schools in Tier 3 Tier 1 (higher risk) • Information Packet / map / assessment survey • DCP Midstream School Ambassador visit – 82 schools in Tier 1 13

Survey to Measure Effectiveness Pre-mailing survey • Principals’ email address obtained • “Zoomerang” survey service used – Professional survey – DCP Midstream logo; link to DCP Midstream Web site – Easy access to summarized results • Personalized email to each principal • Established email address for principals to use for questions or to contact us (Pipeline-Integrity@DCPMidstream. com) Establishes baseline to measure improvement and identify gaps 25 questions; chance for $250 gift card 14

Email on Survey 15

Preliminary Survey Results – Top 3 Responses validate DCP Midstream’s school campaign and chosen elements • Large safety brochures are not effective communications – Unknown pipeline location in relation to school – Recall of key safety messages is poor • School administrators prefer email when DCP Midstream communicates safety messages to them • 75% indicate they want contact from a DCP Midstream representative to discuss pipeline location, safety information and emergency preparedness 16

DCP Midstream Ambassador Program • Ambassador – defined as the diplomat or highly respected individual who represents their country and are assigned specific responsibilities to advise and assist their governments in a given area • DCP Ambassador – volunteer acting as a liaison between school administrators and DCP Midstream – to increase awareness regarding pipeline location, leak recognition, hazards and emergency response protocol • School Ambassador training materials to be provided – Consistent message to provide to schools – Power point and talking points for visits 17

Closing Comments • Encroachment must be accompanied by risk management • Regulations require operators to measure effectiveness of the Public Awareness program & show continuous improvement – Targeting school administrators is a manageable first step – DCP Midstream 's school program is forward thinking due to riskbased and measurement-driven approach • Ambassador Program is an effective way to facilitate dialog between local field operations and school administrators 18